Gautam Deshpande
Vice President- Regional Head ( North) and National Head( Rural)- at Crompton Greaves Consumer Electricals Limited- Claim this Profile
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Bio
Harish Sanjeeva Rao
My experience with Mr Gautam I had a running problem with the Crompton fans which seemed to be never ending. The reasons/excuse given by service center was making me furious. That's when i searched LinkedIn and found Gautam. He immediately accepted my request and gave a patient hearing to my problem which i never expected from a very senior executive like Gautam. The problem was routed to his team and i got the call in next 30 mins and alternate fans were arranged to be dispatched. More over, Gautam followed up in the evening to ensure that his team had reached out to me. Within 2 days my issue was resolved. Many take always for me with this small interaction 1. Every customer is important - big, small does not matter. Hear the customer first. 2. Stay connect to customers irrespective of the position you are in. 3. Work with deadlines. 4. Leader is as good as a team - Sushil and team did a great work. 5. Trust - Gautam and his team never asked for any warranty cards or bills. 6. Last but not the least, accept the problem and resolve it. Don't beat around the bush. Industry does not matter.. IT or Manufacturing.. customer service is paramount.. Thanks Gautam. Leaders like you inspire trust in the products.
Vishal Sharma
Very cordial person to work with and will bend over backwards to help you. He is very well respected in the telecom arena and has a very professional demeanor where he is very direct on what he needs while maintaining a poised presence. I always love to work with him in a heart beat.
Harish Sanjeeva Rao
My experience with Mr Gautam I had a running problem with the Crompton fans which seemed to be never ending. The reasons/excuse given by service center was making me furious. That's when i searched LinkedIn and found Gautam. He immediately accepted my request and gave a patient hearing to my problem which i never expected from a very senior executive like Gautam. The problem was routed to his team and i got the call in next 30 mins and alternate fans were arranged to be dispatched. More over, Gautam followed up in the evening to ensure that his team had reached out to me. Within 2 days my issue was resolved. Many take always for me with this small interaction 1. Every customer is important - big, small does not matter. Hear the customer first. 2. Stay connect to customers irrespective of the position you are in. 3. Work with deadlines. 4. Leader is as good as a team - Sushil and team did a great work. 5. Trust - Gautam and his team never asked for any warranty cards or bills. 6. Last but not the least, accept the problem and resolve it. Don't beat around the bush. Industry does not matter.. IT or Manufacturing.. customer service is paramount.. Thanks Gautam. Leaders like you inspire trust in the products.
Vishal Sharma
Very cordial person to work with and will bend over backwards to help you. He is very well respected in the telecom arena and has a very professional demeanor where he is very direct on what he needs while maintaining a poised presence. I always love to work with him in a heart beat.
Harish Sanjeeva Rao
My experience with Mr Gautam I had a running problem with the Crompton fans which seemed to be never ending. The reasons/excuse given by service center was making me furious. That's when i searched LinkedIn and found Gautam. He immediately accepted my request and gave a patient hearing to my problem which i never expected from a very senior executive like Gautam. The problem was routed to his team and i got the call in next 30 mins and alternate fans were arranged to be dispatched. More over, Gautam followed up in the evening to ensure that his team had reached out to me. Within 2 days my issue was resolved. Many take always for me with this small interaction 1. Every customer is important - big, small does not matter. Hear the customer first. 2. Stay connect to customers irrespective of the position you are in. 3. Work with deadlines. 4. Leader is as good as a team - Sushil and team did a great work. 5. Trust - Gautam and his team never asked for any warranty cards or bills. 6. Last but not the least, accept the problem and resolve it. Don't beat around the bush. Industry does not matter.. IT or Manufacturing.. customer service is paramount.. Thanks Gautam. Leaders like you inspire trust in the products.
Vishal Sharma
Very cordial person to work with and will bend over backwards to help you. He is very well respected in the telecom arena and has a very professional demeanor where he is very direct on what he needs while maintaining a poised presence. I always love to work with him in a heart beat.
Harish Sanjeeva Rao
My experience with Mr Gautam I had a running problem with the Crompton fans which seemed to be never ending. The reasons/excuse given by service center was making me furious. That's when i searched LinkedIn and found Gautam. He immediately accepted my request and gave a patient hearing to my problem which i never expected from a very senior executive like Gautam. The problem was routed to his team and i got the call in next 30 mins and alternate fans were arranged to be dispatched. More over, Gautam followed up in the evening to ensure that his team had reached out to me. Within 2 days my issue was resolved. Many take always for me with this small interaction 1. Every customer is important - big, small does not matter. Hear the customer first. 2. Stay connect to customers irrespective of the position you are in. 3. Work with deadlines. 4. Leader is as good as a team - Sushil and team did a great work. 5. Trust - Gautam and his team never asked for any warranty cards or bills. 6. Last but not the least, accept the problem and resolve it. Don't beat around the bush. Industry does not matter.. IT or Manufacturing.. customer service is paramount.. Thanks Gautam. Leaders like you inspire trust in the products.
Vishal Sharma
Very cordial person to work with and will bend over backwards to help you. He is very well respected in the telecom arena and has a very professional demeanor where he is very direct on what he needs while maintaining a poised presence. I always love to work with him in a heart beat.
Experience
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Crompton Greaves Consumer Electricals Limited
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Manufacturing
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700 & Above Employee
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Vice President- Regional Head ( North) and National Head( Rural)-
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Jun 2023 - Present
Responsible for leading Crompton in North India and heading the rural business nationally; also responsible for the Sales and Distribution integration of Crompton and Butterfly- Managing a topline of INR 2000MN
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Regional Head( Vice President)-South
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Apr 2022 - Jun 2023
Responsible for leading company's largest market in India by topline( INR 21000MN plus) and marketshare covering all five Southern states
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Regional Head - North
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Jun 2020 - Mar 2022
Managing a topline of INR 15000 MN annually ; North was the fastest growing region for consecutive 2 years ( FY 20 - 22 ) ; Marketshare gains in Fans ( leapfrogged to No.1 from No.3) Water Heaters and Lighting .
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Vodafone Idea Limited
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India
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Telecommunications
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700 & Above Employee
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Vice President of Sales
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Jul 2014 - Jun 2020
Andhra Pradesh and Telengana - Leading S&D in the largest telecom market in India...Responsible for annual turnover of INR 20 BN Post Merger - 1) responsible for the fastest Sales and Distribution integration ,resulting in cost reengineering to the tune of Rs.30 MN p.m. 2)Spearheading transformation projects by mapping distribution processes of anchor brand (Idea) to leverage and develop business for brand Vodafone- resulting in growing the revenue contribution of the APT circle. Pre… Show more Andhra Pradesh and Telengana - Leading S&D in the largest telecom market in India...Responsible for annual turnover of INR 20 BN Post Merger - 1) responsible for the fastest Sales and Distribution integration ,resulting in cost reengineering to the tune of Rs.30 MN p.m. 2)Spearheading transformation projects by mapping distribution processes of anchor brand (Idea) to leverage and develop business for brand Vodafone- resulting in growing the revenue contribution of the APT circle. Pre Merger - Directionaly changed the Sales and Distribution infra / organisation from a Recruitment only ( Customer Acquisition) mindset to a Recruitment/ Revenue and a Retention mindset which galvanised Idea's marketshare in Bihar & Jharkhand from 8% to 14% , and becoming No.2 from No.4 Show less Andhra Pradesh and Telengana - Leading S&D in the largest telecom market in India...Responsible for annual turnover of INR 20 BN Post Merger - 1) responsible for the fastest Sales and Distribution integration ,resulting in cost reengineering to the tune of Rs.30 MN p.m. 2)Spearheading transformation projects by mapping distribution processes of anchor brand (Idea) to leverage and develop business for brand Vodafone- resulting in growing the revenue contribution of the APT circle. Pre… Show more Andhra Pradesh and Telengana - Leading S&D in the largest telecom market in India...Responsible for annual turnover of INR 20 BN Post Merger - 1) responsible for the fastest Sales and Distribution integration ,resulting in cost reengineering to the tune of Rs.30 MN p.m. 2)Spearheading transformation projects by mapping distribution processes of anchor brand (Idea) to leverage and develop business for brand Vodafone- resulting in growing the revenue contribution of the APT circle. Pre Merger - Directionaly changed the Sales and Distribution infra / organisation from a Recruitment only ( Customer Acquisition) mindset to a Recruitment/ Revenue and a Retention mindset which galvanised Idea's marketshare in Bihar & Jharkhand from 8% to 14% , and becoming No.2 from No.4 Show less
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Idea Cellular Ltd
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India
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Telecommunications
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700 & Above Employee
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Gen Manager
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Jul 2010 - Jun 2014
I was responsible for building rural distribution as a competitive advantage- which helped Idea leapfrog to No.1 in customer and revenue marketshare I was responsible for building rural distribution as a competitive advantage- which helped Idea leapfrog to No.1 in customer and revenue marketshare
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Reliance Communications
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India
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Telecommunications
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700 & Above Employee
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sr.manager
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2002 - 2005
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asst.manager
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Nov 1998 - 2001
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Education
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2019 - 2019
Harvard Business School
Authentic Leadership, Organizational Leadership -
2017 -
Indian Institute of Management Bangalore
Digital Marketing -
2015 - 2015
Indian Institute of Management, Lucknow
Social Media Marketing -
2011 - 2011
Indian School of Business
Strategy -Value based approach -
Indian Institute of Management, Lucknow
General Management, Business Administration and Management, General
Community
