Technical Team Lead

• Nov 2021 - Present

Leading the KT for Nordic Region Customers from Kyndryl to TietoEvry for Windows+Vmware Operations and cascade further to team members.Preparing SOP’s, Technical Papers and Diagrams. Conduct Training sessions for L1 and L2 Resources on Periodic basis. Adhering ITIL Processes like Change Management, Problem Management, Incident Management and Service Request Management. Attending Various Projects related meeting, Task Force meeting, CAB as Wintel Focal Point of Contact. Providing Root Cause Analysis of Priority Incident. Handling of Bridge call in case of escalation on priority incident. Managing the IT Infrastructures of Norway and Sweden Based Customers which includes Server OS, Active Directory, DNS, DHCP, File and Print, DFS, Microsoft Failover Cluster and VMware Environment, Azure Active Direcotry. Migration of Various Microsoft Based Product like Active Directory, Terminal License Server, KMS Server, File Server, Radius Server Etc. Configuration and Managing Azure Cloud Infrastructure and Hybrid Module Infrastured. Installation, up gradation, configuration, troubleshooting & Maintenance of Windows 2003/2008/2012/2016/2019 Windows Servers. Show less

Wintel\Virtualization\Azure Cloud SME

• Sep 2017 - Nov 2021

Providing support on windows servers 2003/2008/2012/2016/2019, Active Directory, DNS, DHCP, Microsoft Failover Clustering, DFS. Installation, up gradation, configuration, troubleshooting & Maintenance of Windows 2003/2008/2012/2016 Windows Servers. Migration of Various Microsoft Based Product like Active Directory, Terminal License Server, KMS Server, File Server, Radius Server Etc. Work involves installing, configuring, and managing of virtual infrastructure. Upgrade and Migration of VMware Virtual Environment. Virtual center and ESXi servers with latest vSphere 6.x/5. X versions. Creating templates from VM’s deploy VM’s from templates and allocate resources. Monitoring of Virtual Machines and ESX servers (CPU, Memory, Disk and Network Utilization). Converting P2V and V2V using VMware Standalone Converter. Configuration and Managing Azure and Google Cloud Infrastructure. Good understanding of cloud design considerations and limitations and it’s impact on Pricing. Ensure Performance standards by configuring Auto-Scaling Solution to meet varying Load requirements. Cloud Service Cost optimization recommendations. Experience in migrating on-premises applications to Azure and configuration of VNETs and subnets. Operating system level patching and troubleshooting limited to Windows. Deploying and configuring virtual networks, Configuring Load Balancer and Firewall. Managing public and private IP addresses for your VMs and selected other Azure resources. Root Cause & System Log Analysis and reporting. Adhering ITIL Processes like Change Management, Problem Management, Incident Management and Service Request Management. Preparing Preparing SOP’s, Technical Papers and Diagrams. Conduct Training sessions for L1 and L2 Resources on Periodic basis. Show less

Technical Support Specialist

• Mar 2016 - Aug 2017

Consultant (Wintel+VMware)

• Jan 2012 - 2016

Windows System Administrator-L2

• Dec 2008 - Dec 2011

Providing L2/L3 Support to 800+ Windows servers With Active Directory,DNS,DHCP & Workgroup Model in Bharti Central Data Center. Installation, upgradation, configuration, troubleshooting & Maintenance of Windows 2003/2008 Windows Servers. Patch Management for 800+ Windows Servers, responsible for the security patch compliance. Adhering ITIL Processes like Change Management, Problem Management, Incident Management, Password Management, Patch Management, User id Management etc. Configuring, maintaining and administering Microsoft OS Clustering, NLB Configuration for HA and load balancing. Windows Servers Security implementation, servers fine tunning,Servers hardening along with Severs GSD & Basic hygiene, Dormant IDs process, SHC (Security Health Checks) etc. Server hardware Firmware/BIOS management for IBM X Series Servers. Administration and Management of Symantec Endpoint Protection 11.0 Server. Installation, Configuration and Administration of WSUS Server to deploy patches on End users desktop and Laptops. User ID Management process for IDs including System, Administration, Users and Application IDs.Responsible for the quarterly IDs validation process CBN/QEV (Continuous Business Needs/Quarterly Evaluation Process). Automation of tasks and functions using various scripts, schedulers and tools. Performance tunning for the servers based on the application requirement and assessment of the performance issues. Installing and configuring ESX hosts with vCenterservers. VMware update manager to install patches and updates on ESX hosts and virtual machines. Installing n configuring virtual machines.Installing and configuring virtual appliances. Creating staging environments using virtualisation. Patching Hosts using update manager P2V and V2V migrations. Using templates to configure virtual machines. Preparing SOP's, Technical Papers and Diagrams. Show less

System Administrator

• Jun 2008 - Sep 2008

Administration and management of Active Directory multi hierarchy environment, Group Policies, Replication, User Management etc. Preparing Daily health check report, which includes Servers, Lease line connection, Network printers, and Intranet connectivity and bandwidth Utilization. Support of Servers, desktops, Routers, Switches etc. Planning and implementing backup strategy in case of network servers using Veritas Backup Exec 9.1 Implementing Desktop and Laptop Backup Using Veritas DLO agent Planning, Implementing and managing of Symantec Endpoint Protection 11.0 Corporate Edition Applying operating system updates, patches, and configuration changes. Installing and configuring new hardware and software. Adding, removing, or updating user account information, resetting passwords of more than 150 domain users. Plan and Perform appropriate procedures, documentation, Inventory assessment and other procedures related to IT.various Websites hosting/publishing and access rules. Responsible for various IT Policies and Procedures, documentation, reporting for various ISO and Quality audits. Reporting likes Software Inventory, hardware inventory, CMP Docs. Patch management reports, Devices uptime. Show less

Customer Support Engineer

• Jul 2007 - Jun 2008

Project: Handling IT Infrastructure of Pearson Education India, a world leading Publication Company. KRA's: Managing and Administering Windows based Domain Environment on Multi level hierarchy. Implementing Domain and OU level Group Policies for Security of servers both on System and user level. AD user's management, Replication Management and monitoring. Windows Operating System hardening, vulnerability assessment and Basic Hygiene processes. Management and configuration of the Symantec Endpint Protection Manager Antivirus server for Corporate Anti-virus solutions. Maintenance of Domain Controller, File and Print Server, DHCP and DNS servers. Managed mail clients. Managing 125 domain users, which include user and group accounts, group policy management on Windows 2003 Server. Managing & Maintaining the Windows 2003 Terminal Server. Installation of service packs for OS and for various Microsoft applications. Managing and monitoring of LAN and WAN security using Sonicwall Pro 2040. Show less

Network Engineer

• May 2006 - Jun 2007

Projects: Work as a team member for Implementation and support of network devices and Servers on Various IT Projects like (MRCE Faridabad, GGSIP University Kashmiri Gate, Inter Globe Hotels) running on Cisco Switches, Routers, Sonic wall/Tipping Point Firewalls and windows 2003 Servers. All the networks are around 500 to 1000 nodes. Projects: Work as a team member for Implementation and support of network devices and Servers on Various IT Projects like (MRCE Faridabad, GGSIP University Kashmiri Gate, Inter Globe Hotels) running on Cisco Switches, Routers, Sonic wall/Tipping Point Firewalls and windows 2003 Servers. All the networks are around 500 to 1000 nodes.