Experience

Telnet

• Telecommunications
• 100 - 200 Employee

• Inbound Consultant Vector

  • Sep 2020 - Present

  Part of Inbound Faults team for Vector, Ongas, Genesis also trained in Lotto campaign Part of Inbound Faults team for Vector, Ongas, Genesis also trained in Lotto campaign



Cover-More Group

• Insurance
• 300 - 400 Employee

• Insurance Agent

  • Sep 2019 - May 2020



Telnet Services Limited

• New Zealand
• Outsourcing and Offshoring Consulting
• 1 - 100 Employee

• 2 IC

  • Jul 2017 - Aug 2019

  • Handling Outbound Calls for 2Degrees campaign • Handling Inbound Calls for Genesis Energy, Contact Energy as well as Faults • Meeting day-to-day Sales targets for Outbound • Handling Outbound Calls for 2Degrees campaign • Handling Inbound Calls for Genesis Energy, Contact Energy as well as Faults • Meeting day-to-day Sales targets for Outbound



Focus Marketing

• Auckland, New Zealand

• Administrative Assistant

  • Jul 2017 - Jul 2017

  • Handling inbound calls • Making outbound verification calls for Pulse Energy NZ, to ensure compliance to the legal process. • Maintaining records for sales made by the team into the master database. • Completing HOTO (Hand over & Takeover of Pulse forms) • Scheduling appointments as per the customer’s availability and assigning call-backs to the concerned individual. • Handling inbound calls • Making outbound verification calls for Pulse Energy NZ, to ensure compliance to the legal process. • Maintaining records for sales made by the team into the master database. • Completing HOTO (Hand over & Takeover of Pulse forms) • Scheduling appointments as per the customer’s availability and assigning call-backs to the concerned individual.



Whangnui Ora Clinic

• Auckland, New Zealand

• Strategic Planner

  • Dec 2016 - Dec 2016

  Making Strategic reports for the growth of the company. Working along side the CEO of the company Making Strategic reports for the growth of the company. Working along side the CEO of the company



Appenture Marketing

• Auckland, New Zealand

• Sales Representative

  • Mar 2016 - Oct 2016

  • Inbound/Outbound Calling, Calling customers to confirm that they will receive their items in the given time, if the customers calls with a query • Making sure the customer’s queries are resolved in the first instance. • Face to face communication with clients, explaining the customers, the importance of the product, specifying the time of the delivery of the product • Handling Customer queries: When the product is ready for delivery, the customer is being called, if there is any delay in the delivery the customer is being informed. Show less



Stop 'N' Shop

• Auckland, New Zealand

• Retail Associate

  • Jun 2015 - Dec 2015

  • Regular meeting the customers on appointment basis. • Handling cash • Customer Satisfaction • Regular meeting the customers on appointment basis. • Handling cash • Customer Satisfaction



EDENZ Colleges

• Auckland, New Zealand

• Accommodation Assistant Manager

  • Sep 2014 - Jun 2015

  • Student check in and checkouts- for the National & International Students coming to study in the college • Responsible for reimbursement of student’s money- When the student is ready to move out according to the contract the student gets the reimbursement amount • Responsible for handling tenants and students issues. • Responsible for building management. • Responsible for orientation of students when they arrive in the apartment. • Responsible for Administrative work in the college. Show less



SIMPLE TAX SOLUTIONS LIMITED

• Auckland, New Zealand

• Sales Representative

  • Feb 2014 - Aug 2014

  • Responsible for face to face dealing with customers. • Inbound and outbound calling. • Responsible for making verification calls. • Building trust among the customers about the company • Responsible for face to face dealing with customers. • Inbound and outbound calling. • Responsible for making verification calls. • Building trust among the customers about the company



LIC

• Mumbai Area, India

• Insurance Consultant

  • Jul 2013 - Dec 2013

  • Consulting the Consumer for insurance and the type of insurance. • Inbound and outbound calling. • Working on the clerical part for the development officer. • Gave speech in seminars for LIC. • Consulting the Consumer for insurance and the type of insurance. • Inbound and outbound calling. • Working on the clerical part for the development officer. • Gave speech in seminars for LIC.