Experience

Ipau

• Australia
• Information Technology & Services
• 1 - 100 Employee

• Senior IT Client Relations Consultant / Network Administrator

  • Apr 2022 - Present

  IPAU provides IT expertise to schools and businesses, both locally in South Australia and nationally. As a Network administrator for multiple DfE primary schools, it was my responsibility to lead and manage the school’s ICT infrastructure landscape whilst managing client engagement and expectations. Actively assist in training of new recruits to ensure smooth onboarding process.• Illustrated strong technical skills in following systems - SCCM, VMware, Esxi, Hyper V, Jamf pro, Google Admin, Connectwise ticket system, VPN, logon scripts Device endpoint management and administration, Papercut print management, Network Administration, Windows server building and configuration, Host migration, Cisc• WAP administration, Remote management and monitoring system (Connectwise Control),2FA/MFA• Experience in resolving issue and client queries using ticketing system like Connectwise and Freshdesk• Assisted users remotely via RDP t• resolve issues of high priority with time management• Deployed Microsoft updates through SCCM using WSUS, group policy and powershell scripts• Implemented a data/file migration from old server t• new server with ESXI host. Planned and executed data migration from a file server VM for the organization of 1500+ users. Updated ESXI from 6.7 t• 7.0• Demonstrated skills in DFS/CIFS, setting up permissions as per customer requirements and managed DFS. Setting up group shares as well as folders with specific permissions using DFS/CIFS structure• Lead 3 biggest client sites combined user count of 2200 with junior colleagues t• maintain strict SLA and restored good relationship with clientele for current company• Actively maintained and upgraded Operational Technology servers, hardware and software applications.• Proactive monitoring of network systems and hardware using Connectwise Control, Cloud Application like Cisco, Pal• Alto, Veeam• Creating and updating IT Glue Knowledge Base articles in order t• provide process improvement and learning curve

• IT Client Relations Consultant / Network Administrator

  • Jul 2021 - Apr 2022

  • Coordinated the administration of servers, server clusters, and related equipment along with delegation of technical service, support & installation of equipment whilst meeting SLA agreements from help desk• Ensuring all technology recovery strategies and hardware equipments are up to date to meet the needs of business recovery • Administered Windows Server administration & maintenance including Active Directory and Group Policy and using RMM tools to remote manage server clusters. Applied group policy rules with active directory attributes for users to meet with specific client site requirements• Create custom OSD Task Sequences utilizing Microsoft scripting technologies and components such as PowerShell, VBScript that will aid in deployment of software, packages, and configurations of operating systems, packaged software, and in-house applications through SCCM configuration manager console. Planned and scheduled the installation of new or modified hardware, operating systems, and applications software. Maintain the health of the SCCM environment including clients, servers and distribution points. Ensured timely deployment of software updates• Provisioning security access rights on NTFS file share systems. Cleanup and maintenance of NTFS file system and server permissions, including creating and placement of security groups for access to share• Managed servers in a Windows 2012/2016/2019 system. Lowered vulnerabilities up to 30%. Reduced tickets by 48%. Improved network performance by 25% via monitoring and check-ups• Administered Service Desk, Desktop, Network, Systems Administration and Business Applications Support teams via products like Microsoft Exchange and Microsoft teams. Provided support and guidance remotely to the end users for resolving any complex issues• Monitored daily backups, antivirus status, shared storage space and network activity, adjusting network equipment and settings as needed to ensure 99% uptime for more than 1200+ users



Network Assistant

• Clear Pro Networks

  • Sep 2020 - Mar 2021

  Clear Pro Networks is an MSP start-up offering consulting services to businesses across Melbourne. This role involved dealing with stakeholders and assisting them in networking solutions including hardware and software requirements like setting up network peripherals, user registration, software installation and network security management. • Coordinated the administration of servers, server clusters, and related equipment • Optimized account creation and passwords for specific users with authorization to access networks and maintain network security for over 2000 users throughout different organizations • Established routers, switches and LAN management for various business by travelling to client locations which helped increase optimization by a huge margin • Established customized software infrastructures and installed system hardware which helped increased productivity by 20% • Coordinated maintenance and monitoring of all data communications systems • Ensured that all systems complied with applicable industry standards • Implemented security procedures to monitor network usage and security • Communicated within the internal team effectively and facilitated end-to-end client requirements • Lead the sales calls campaign to attract and acquire new customers for the business • Solved various IT queries for clients via phone support



Yazy Design

• Australia
• Graphic Design
• 1 - 100 Employee

• Graphic Designer

  • Nov 2018 - Oct 2020

  Yazy Design offers complete packages for graphics design, printing, signage, and web design & development. Roles & Responsibilities:- o Create and design various materials for print and digital collateral to clearly communicate and consult on design vision, campaign requirements and objectives to internal and external stakeholders. o Work across a range of digital, print, editorial, packaging, brand identity & website design. o Shape the visual aspects of websites, books, magazines, product packaging and exhibitions to meet the project outcomes and perform retouching and manipulation of images. o Collaborate with Sales and Marketing teams to create objective driven assets along with visually enhanced sales. o Establish creative direction for the company/brands as well as brand guidelines and Adapt previously created artwork to repurpose as required. o Transform statistical data into visual graphics through the creation of infographics, enabling complex ideas to be accessible to end user. o Conceptualize visuals based on requirements and prepare rough drafts and present ideas. o Support the marketing team with brand campaigns by working with external creative to execute projects to high quality standards. o Work with a wide range of media and use of graphic design software, proficiency in the use of the Adobe CC suite, in particular InDesign, Illustrator and Photoshop with solid pre-press knowledge to match. o Manage and complete all projects within design specification, with high quality, within budget and on schedule. o Monitor performance regularly and reporting on these as required from a graphic design perspective.



Right InfoService

• Graphic Designer

  • Jul 2016 - Jun 2018

  RIS provides creative and technology services and solutions in the areas of web and print design, customized web applications & e-commerce solutions, remote infrastructure management and creative writing services to organizations. Roles & Responsibilities:- o Work with a wide range of media and use design software o Think creatively and develop new design concepts, and layouts o Prepare rough drafts and present your ideas o Amend final designs as per feedback and gain full approval o Influencing design led thinking across the business o Lead concept development in relation to design and creative outputs o Designing of Mobile Application's User Interface o Designing of Gaming Characters o Designing of Website Pages



Online Services

• Graphic Designer

  • Jun 2015 - Jun 2016

  Online Services is a full-service branding, advertising & designing consultation company based in INDIA. Roles & Responsibilities:- o Developing electronic flyers and brochures for email and other marketing purposes o Work with a wide range of media and use design software o Think creatively and develop new design concepts, and layouts o Lead concept development in relation to design and creative outputs o Design marketing collateral (brochures, catalogues, manuals, newsletters, posters, visiting cards etc.) o Work with graphics, motion graphics and video editing when necessary o Select colors, images, text style, and layout



Dena Bank

• Banking
• 700 & Above Employee

• Information Technology Support Assistant

  • Mar 2012 - Nov 2015

  Dena Bank is one of the largest government banking organization in India. This role involved managing teams at various branch locations to achieve their day-to-day operations and shadowing the manager duties to overlook loan accounts, D2k software management and its respective hardware requirements. Setting up computer systems and maintaining high-profile security authorization was also a part of this crucial role. • Assembled D2k Reports and Finacle Reports for over 70000 accounts • Optimized Managerial Reports which reduced workload by 45% • Composed Income tax reports of daily/monthly credits and debits for over 80000 accounts • Analyzed and prepared reports engaging over 20 branch managers which potentially decreased manual time by 36% • Corresponded in mailing reports and other documents to concern departments which improved the time efficiency by huge margin • Executed opening of CASA Accounts • Developed list of Defaulters which in turn helped increased the revenue by 30%