Gaurav Tuteja, MBA

Resident Manager at Boardwalk
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Contact Information
us****@****om
(386) 825-5501
Location
Calgary, Alberta, Canada, CA

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Credentials

  • Hootsuite Platform Certification
    Hootsuite

Experience

  • Boardwalk
    • Canada
    • Real Estate
    • 300 - 400 Employee
    • Resident Manager
      • Jun 2020 - Present

      Maintain excellent resident relations through regular resident visits to ensure concerns andcomplaints are dealt with in a timely, professional manner to ensure long-term tenancies. Handling resident's concerns and inquiries with a goal of 100% satisfaction. Develops rental agreements, selects qualified tenants, collects deposits and rents, enforcesterms of rental agreements, resolves tenant complaints, and oversees eviction proceedings ifnecessary. Conducting regular site inspections and all move in/out inspections at the property. Complete and approve security deposit statements and charges upon move out. Ensure that buildings are checked daily for cleanliness, in and out, and that they are touched upas required.

  • Staybridge Suites
    • Hospitality
    • 100 - 200 Employee
    • Front Desk Agent
      • Jun 2019 - Apr 2020

      • Achieving positive outcomes from Guest queries in a timely and efficient manner.• Ensuring an efficient reception experience for Guests, including check in/out.• Ensuring that the Front Office Supervisor is kept fully aware of any relevant feedback from guests and, or, other departments.• Demonstrating a high level of customer service at all times.• Maximizing room occupancy and use up-selling techniques to promote hotel services.• Performing in accordance with policies and procedures when working with front of house equipment and property management systems.• Follow company brand standards

  • Country Inn & Suites by Radisson
    • Belgium
    • Hospitality
    • 700 & Above Employee
    • Associate Director Of Sales
      • May 2014 - Apr 2019

      Strategically managed revenue streams by establishing sales targets, deployment strategiesand go-to-market initiatives. Maintained active sales contacts with assigned accounts to keep communication open andcapture consistent revenue. Developed and presented creative ideas to internal stakeholders and customers to initiatenew programs and successful sales initiatives. Promoted products at trade shows across region, connecting with prospects and improvingmarket penetration.

  • Country Inn & Suites by Carlson - Sahibabad
    • Hospitality
    • 1 - 100 Employee
    • Sales Manager
      • Sep 2012 - Apr 2014

      Analyzed sales statistics to determine business growth potential and work with team andexceeded the budget by 12%. Increased the online business of the hotel from 10% - 22% from Expedia, booking.com. During the tenure increased the revenue growth by 12% over the last year. Proactively solicited and qualified existing and new business to achieve personal and hotelrevenue target. Analyzed sales statistics to determine business growth potential and work with team andexceeded the budget by 12%. Increased the online business of the hotel from 10% - 22% from Expedia, booking.com. During the tenure increased the revenue growth by 12% over the last year. Proactively solicited and qualified existing and new business to achieve personal and hotelrevenue target.

  • Crowne Plaza® Hotels & Resorts
    • United States
    • Hospitality
    • 700 & Above Employee
    • Sales Manager
      • Nov 2010 - Aug 2012

      Increased account base by over 30% in the first two years in the key account manager role. Cultivated relationships with new accounts through prospecting, site inspections and outsidesales calls in order to exceed BT revenue goals by 104% . Increased account base by over 30% in the first two years in the key account manager role. Cultivated relationships with new accounts through prospecting, site inspections and outsidesales calls in order to exceed BT revenue goals by 104% .

  • The Park Hotels
    • Hospitality
    • 700 & Above Employee
    • Assistant Manager
      • Mar 2008 - Oct 2010

      Proactively solicited and qualified existing and new business to achieve personal and hotelrevenue target. Independently responsible for achievement of objectives as outlined in the action plans. Within established parameters, quote and negotiate prices, confirming by written contracts. In last 11 years worked in all aspects of hotel sales like Business Transient, Travel Trade,Corporate, and Event management. Proactively solicited and qualified existing and new business to achieve personal and hotelrevenue target. Independently responsible for achievement of objectives as outlined in the action plans. Within established parameters, quote and negotiate prices, confirming by written contracts. In last 11 years worked in all aspects of hotel sales like Business Transient, Travel Trade,Corporate, and Event management.

Education

  • Seneca College
    Post- Secondary Graduate Certificate, GLOBAL HOSPITALITY BUSINESS DEVELOPMENT/OPERATIONS MANAGEMENT
    2019 - 2020
  • International Management Institute - IMI
    Degree, Masters of Business Administration
    2006 - 2008
  • IHM GWALIOR India
    Bachelor's degree, Hospitality Administration/Management
    2002 - 2005

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