Sr. Manager

• May 2021 - Present

Group Manager - Analytics Group

• May 2017 - Apr 2021

Manager - Analytics Group

• Apr 2015 - Apr 2017

Manager - Analytics Group

• Apr 2014 - Mar 2015

Assistant Manager

• Apr 2013 - Mar 2014

Sr. Team Leader

• Oct 2010 - Mar 2013

HyperQuality is an independent auditor of evaluating phone calls and email communications for it's clients and provides inputs on opportunity areas by delivering daily reports with actionable recommendations, Every process within the organization has a dedicated consultants team who evaluates recordings and meet deliverables as per set SLAs.; JOB PROFILE Providing timely data and information to clients, other business units and corporate functions. Developing data communication system and re-organizing and automating data for management decision. Create, develop and present the strategic information and data periodically to strategic Teams & workflow divisions. Provide value-add analysis to aid interpretation and understanding Responsible for handing Business Intelligence Team, MIS Team and all corporate reports like Gross Margins, Budgeting, Financial Modeling, KPI and Dashboards etc. Support other ad hoc projects/requirements as requested Knowledge of My SQL, advance excel and can implement macros as well. Key Roles Coordination: Coordinating with the managers of different verticals in different areas and also extracting data and various kinds of reports from them on a weekly basis and monthly basis. Report Generation: Preparation, generation and Implementation of various kinds of reports and analyzing the same. Collecting and collating data for setting the Trend Analysis which in turn helps in management planning and decision making. Forecasting: Forecasting is being done, as per the reports generated based on the data collated from different areas within the India Ops and US Ops. Show less

Business Analyst

• Jul 2005 - Oct 2006

World-class customer care services and technical support through the capabilities and investments in world-class people, technology and proven business process. JOB PROFILE Responsible for handling all customer queries, meeting SLA's and Targets Handle escalated cases and provide support on different task-lists by clearing the exception and billing issues of the customer's World-class customer care services and technical support through the capabilities and investments in world-class people, technology and proven business process. JOB PROFILE Responsible for handling all customer queries, meeting SLA's and Targets Handle escalated cases and provide support on different task-lists by clearing the exception and billing issues of the customer's

Customer Care support Advisor

• Jan 2005 - Jun 2005

Back office operation Handling all the Applications, verification of the customers thru e-mail. Back office operation Handling all the Applications, verification of the customers thru e-mail.