Product Head

• May 2020 - Present

Senior Sales Consultant

• Aug 2018 - May 2020

1. Managing/Nurturing the Strategic/Depth account in the North & Global Geo with consultative selling. 2. Business Verticals aligned pitch & positioning of our products/portfolio/service during customer's interactions. 3. Collaborating with various functions to build solution frameworks & corresponding commercial modelling. 4. Navigating the strategy, solution & commercials during the customer's interactions & competitive scenarios. 5. Working with all post sales functions for the smooth on-boarding & execution of project bagged. 6. Updating & sharing the market/business/vertical trends with product teams for improving the products/services. 7. Use all marketing channels to create more coverage in the set of account & region 8. Improving the Org wallet share in the strategic/depth accounts Show less

Consultant - Data Center Services

• Jan 2014 - Aug 2018

1. Responsible for Business Development of existing/new Data Center services in North. 2. Work closely through Sales/Channels/Alliance/Solutions/Product to position/create & commercialise the Integrated Solutions. 3. Controlling the P&L of Deals, in line with internal & external stakeholders. 4. Creating positioning of Sify Services Internally & Externally vis a vis competition and scenarios. 5. Mentoring & Guiding sales to learn about product/domain & strategy to close business. 6. Managing/nurturing customer relationships to create more win - win situations and keeping organisation interest in the forefront. Show less

Pre sales Consultant

• May 2011 - Nov 2013

• Consultative engagement with clients and positioning of technology based solutions. • Technical Solution architecting and design mapping client requirements. • Influencing customer decisions about technology and products and playing a consultative role. • Preparation of technical proposals/write-ups and technical bids. • Response to RFPs /RFI/ Bids. Scope of Work preparations. • Documenting and running PoC for the customers. • Preparation of bill of materials and scope of works for technical solutions and proposals. • Present technology based proposals and solutions to the customers • Understand OEM products ranges, products architectures and specifications to ensure optimum product placement. • Understand competitive technologies, products and solutions. • Work with Sales and customer team to prepare technical specifications for RFPs and technical compliance in line with our solution delivery. Show less

Manager Trainings

• Feb 2009 - Jun 2011

Driving Telecom product & process (RFP, RFI, and bidding) training schedules for sales/presales in Bharti Airtel PAN India. Covering the entire suite of Data (Access, NLD, IPLC, MPLS, IP, VSAT, and Data Centre) & Voice products (Mobile solution & fixed line solutions). Meeting Product heads for assessing the training requirements for sales/presales on new products. Helping sales/presales teams on understanding of important product offerings & backend infrastructure of Bharti. Identifying scope for training process modifications/ streamlining for enhanced operational efficiency. Show less

Manager

• Aug 2007 - Feb 2009

Worked as a Service Assurance Manager with Enterprise broadband team handling big corporate for Karnataka.Representing technology in customer interactions, timely solutions for specific customer requirements and building good rapprochement with the customer by continuously adding value to customer's business. Job profile: Responsible for Complete life cycle management of top karnataka customers starting from Project implementation to Service assurance to change management requests by the customers. Responsible for support of Telecom/Connectivity solutions. Proving end to end support to customers to meet the desired SLAs. Arranging for the monthly review meeting with the customers. Making, tracking and updation of project plans and sharing it with all stakeholders. Prepare & run presentation and educational materials for customer and peers. Provide technical training cross-training to relevant groups as needed Represent technology in customer interactions. Excellent customer relations skills Show less

Sr. Engineer - Service Assurance

• Aug 2005 - Aug 2007

Job Profile: Single Point of contact for Customers service related interactions at all levels, guiding and driving the Customer projects, services, SLA advocacy & Governance. To provide end to end support, focusing on assurance and service reporting of, services sold to domestic & international carrier customers Responsible for the providing the signed SLA with customers by sharing service performance reports, RFO/RCA to customers. Achieving customers' satisfaction/Delights by providing genuine and efficient solutions to complex customer disorders, in consultation with the subject matter experts Interface for the customers, for all major and minor issues related to PROJECTS and services. Show less

Project Coordinator New Delhi

• Jul 2003 - Aug 2005

Project implementation and customer updates for 3000 ITC sites in UP Project implemented for 2500 ITC sites in Rajasthan. DW 4000 UPGRADATION PROJECT to DW 4020 within the stipulated time and ensuring the unmatched quality installations and commissioning. Also carried a smooth rollout of 250 vsats for ITC in UP under the project eChoupal. Completed BPCL rollout spread across north India with around 150 Vsat sites and Reliance petro project with 275 sites spread over entire north. Decreasing the no. of calls for INDIA BULLS per month by categorizing the sites in accordance with the bandwidth utilized. Maintained complaint resolution timelines, repeat complaints, number of complaints per ckt consistently above target in last two years Show less