Gaurav Shiva

Quality Manager at NMC Healthcare
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Contact Information
us****@****om
(386) 825-5501
Location
AE
Skills

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Credentials

  • Certified Professional in Healthcare Quality® (CPHQ)
    National Association for Healthcare Quality (NAHQ)
    Aug, 2022
    - Oct, 2024

Experience

  • NMC Healthcare
    • United Arab Emirates
    • Hospitals and Health Care
    • 700 & Above Employee
    • Quality Manager
      • Aug 2019 - Present

  • Narayana Health
    • India
    • Hospitals and Health Care
    • 700 & Above Employee
    • Senior Manager Quality West Region
      • Sep 2018 - Jul 2019

      Responsible for Quality implementation in West Region Narayana Health Responsible for Quality implementation in West Region Narayana Health

  • Shri Mata Vaishno Devi Narayana Superspecialty Hospital
    • Jammu, Jammu & Kashmir, India
    • Manager Quality & Clinical Services
      • Jun 2016 - Sep 2018

      Clinical Operations & Quality Management Clinical Operations & Quality Management

  • Narayana Health
    • India
    • Hospitals and Health Care
    • 700 & Above Employee
    • Deputy Manager Operations
      • Apr 2014 - Jun 2016

      Customer Care, Hospital Services, OT Manager

    • Senior Executive- Quality Improvement
      • Aug 2012 - Mar 2014

      JCI & NABH Accreditation

  • HOSMAC India Pvt. Ltd.
    • India
    • Hospitals and Health Care
    • 100 - 200 Employee
    • Quality Consultant
      • Oct 2011 - Jul 2012

      Project Details: ISO Certification and Preparation of NABH for Govt. Hospital in Wardha District (Maharashtra) Activities carried out till now As-Is-Process Mapping Facility Survey for Identification of Gaps Gap Analysis Report Family Friendly Hospital Checklist and its score Syndication of the gaps Action Plan Training Need Assessment Project Details: ISO Certification and Preparation of NABH for Govt. Hospital in Wardha District (Maharashtra) Activities carried out till now As-Is-Process Mapping Facility Survey for Identification of Gaps Gap Analysis Report Family Friendly Hospital Checklist and its score Syndication of the gaps Action Plan Training Need Assessment

  • JEHANGIR HOSPITAL (IN ASSOCIATION WITH APOLLO HOSPITALS GROUP)
    • Pune Maharashtra
    • Executive-Operations
      • Mar 2010 - Sep 2011

      •Oversee patient care flow while redirecting and allocating resources. •Streamline the Admission, Transfer and Discharge process together with the concerned department heads. •Takes responsibility to reduce turnaround time for reports and other assigned high customer input processes. •Determine necessary space, equipment, supplies and support systems to ensure effective functioning of unit/department. •Investigate patient/visitor concerns and implements appropriate courses of action. •Take corrective action in situations requiring immediate intervention, including interpretation and administration of hospital policy and work rules. •Constantly strive to ensure continuous improvement in services by undertaking interdepartmental projects. Focus on orthopedic Services as an Orthopedic SLM

Education

  • IMS DAVV Indore
    MBA, Hospital Administration
    2008 - 2010
  • SAIMS
    BPT, Medical
    2003 - 2008

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