Business Development Manager I Account manager

• Mar 2022 - Present

Digital Marketing Specialist

• May 2021 - Jun 2023

Account Manager

• 2020 - 2021

Accountable for the financial results and oversight of iSelect's Partners in the General Insurances Group. Emphasized the achievement of enhancements in partner relationships, product offerings, and sales procedures to ensure a seamless and satisfactory customer journey. Also, prioritized objectives such as maximizing Revenue Per Sale, minimizing customer loss, and driving growth. Engaged in strategic endeavors to sustain the expansion of the portfolio while taking responsibility for managing relationships with external partners and prospects, as well as coordinating with internal and external stakeholders. Show less

Sales Consultant

• 2019 - 2020

Sales And Marketing Specialist

• May 2018 - Apr 2019

Front Office All-rounder

• Jan 2017 - Dec 2018

Experienced in various operational roles of the front desk service, A Front Office All-Rounder with a strong background in Front Desk, Concierge, Guest Relations, Call Attendant, and related functions. Having worked at esteemed establishments such as The Ritz-Carlton International and Marriott International, I have consistently delivered exceptional service, creating memorable guest experiences.In addition to my expertise in front desk operations, I have also gained valuable experience in sales and marketing within the front office setting. I have actively participated in sales initiatives, assisting in promoting hotel services and upselling to enhance revenue. Furthermore, I have contributed to marketing efforts, collaborating with the team to develop strategies, analyze market trends, and provide input on customer preferences.My comprehensive understanding of sales and marketing dynamics, combined with my proficiency in front desk operations, enables me to offer a holistic approach to guest service. I excel in efficiently managing front desk responsibilities, including check-ins, check-outs, reservations, and addressing guest inquiries, while also actively contributing to sales and marketing efforts to drive business growth. Show less

Intern

• 2015 - 2016

Interned at Marriott International, gaining hands-on experience in Sales, Marketing, and Front Office Operations. Developed and implemented marketing strategies, analyzed market trends, and conducted competitor research to enhance the hotel's competitive position. Interacted with guests, handled reservations, and resolved inquiries, emphasizing exceptional customer service. Collaborated with diverse teams, participated in cross-functional projects, and honed teamwork and interpersonal skills. Gained exposure to revenue management practices and learned data-driven decision-making for maximizing hotel profitability. Experienced professional growth through mentorship, training, and networking opportunities. Show less