Experience

SOUTHERN MARYLAND MEDICAL GROUP LLC

• United States
• Medical Practices
• 1 - 100 Employee

• Buisness Development Manager/Operations Manager

  • Nov 2018 - Present

  • Established FY2021 clinic specific quality goals to improve patient retention increase profit margin, and quality of healthcare provided. • Supervised office personnel and billing personnel to ensure accuracy of patient billing, insurance information, verification, authorization. • Oversaw development of workflow planning and scheduling activities • Responsible for charge processing and review, EOB review and posting, accounts receivable and payable, provider scheduling and payroll management. • Worked with administration to develop budgets, marketing strategies and to implement any new business plans or growth strategies • Assisted in establishing departmental organization, work priorities, workflow and team responsibilities due to COVID related changes in workload, schedule changes or emergency situations and communicate to staff as necessary • Resolved patient’s account’s payable discrepancies and complaints. • Created an environment that yields efficient and effective work processes Show less



Genesis Rehab Services

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Assistant to Director of Rehabilitation

  • Nov 2018 - Oct 2019

  • Coordinated daily and weekly treatment schedules for a 75-bed facility for multiple therapy disciplines such as physical, occupational and speech therapy. • Organized and scheduled departmental, staff and skilled nursing facility meetings as directed by the director of rehabilitation • Facilitate a smooth discharge for rehab patients to various levels of care such as assisted living, independent living, continuing care, hospice and/or home. • Established and maintained a positive working relationship with all departments of skilled nursing facility. • Acted as a liaison for the director of rehabilitation with various departmental heads such as the executive director, director of nursing and admissions director to effectively coordinate operational matters for the department. • Developed and implemented office procedures to improve coordination/communication between core therapy staff and management personnel. Show less



TANNERSVILLE PHYSICAL THERAPY & WELLNESS

• East Stroudsburg, Pennsylvania, United States

• Marketing Manager

  • Nov 2015 - Nov 2018

  • Supervised, lead, and collaborated with multi-disciplinary teams including Physical Therapists, Physical Therapy Assistants, and Care Coordinators. • Developed and executed organizational strategies by: • Establishing functional objectives in line with the organization’s mission • Formulating policies for execution • Allocating appropriate resources to priority initiatives • Leading and evaluating the performance of improvement initiatives • Created and implemented an efficacy measurement tool to evaluate quality of care and services provided by the clinic • Improved clinical care outcomes by 20% by utilizing evidence based practices such as: • Ensuring patients receive and understand their plan of care and discharge instructions • Trained non-clinical staff to follow up with patients regarding post-rehab care • Conducted a gap analysis of clinic workflow and implemented solutions resulting in decreased patient wait times, improved insurance reimbursement times and increased annual revenue. • Negotiated contracts and reimbursement rates with insurance providers, including Geisinger, Aetna, Cigna and numerous motor vehicle and workers compensation insurance companies in the tristate area. • Set up electronic insurance billing for newly contracted insurance companies. • Designed brochures, pamphlets, re-designed websites and marketed to specialists and local physicians to promote clinic. • Managed routine activities of multiple clinics such as patient scheduling, insurance verification and resolving billing issues. • Trained and supervised employees to verify insurances, obtain authorizations, and register patients. • Maintained legal and accreditation compliance by developing policies concerning federal, state, and local regulation standards; anticipating emerging issues. Show less



Good Shepherd Rehabilitation Network

• United States
• Hospitals and Health Care
• 400 - 500 Employee

• Student Physical Therapist

  • Jun 2015 - Aug 2015

  Clinical Affiliation IV Clinical Affiliation IV



St.lukes pocono MRI imaging and diagnostic center

• East Stroudsburg, Pennsylvania

• Patient Access Representative

  • Sep 2006 - Jun 2015



Robbins Rehabilitation - East

• United States
• Wellness and Fitness Services
• 1 - 100 Employee

• Student Physical Therapist

  • Jan 2015 - Mar 2015

  Clinical Affiliation III Clinical Affiliation III



HCR ManorCare

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Student Physical Therapist

  • Sep 2014 - Nov 2014

  Skilled Nursing Facility Skilled Nursing Facility



Bethlehem Rehabilitation specialists

• Bethlehem, Pennsylvania

• Student Physical Therapist

  • Jan 2014 - Feb 2014

  Outpatient Orthopedic Facility Outpatient Orthopedic Facility