Experience

Netsmartz

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Senior Implementation Specialist

  • Feb 2023 - Present



authorGEN Technologies

• India
• Online Audio and Video Media
• 1 - 100 Employee

• Sr Online Trainer and Sr Technical Specialist

  • May 2015 - Oct 2022



Ratchet Infotech

• India
• Computer and Network Security
• 1 - 100 Employee

• Senior Qa Analyst

  • Jul 2014 - Apr 2015

  Performing quality audit for sale, non sale and providing feedback to agent. Secondly to audit Charge back and Refund cases. Gather there findings. Share findings with Operation, Management, Agent, so it can be avoided in future. Performing quality audit for sale, non sale and providing feedback to agent. Secondly to audit Charge back and Refund cases. Gather there findings. Share findings with Operation, Management, Agent, so it can be avoided in future.



Dell Technologies

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Sr. Clint Technical Support

  • Apr 2007 - Feb 2014

  US Process providing Technical support to US Customers. Worked as Acting Technical Support Specialist (TSS) Providing Support to Chat and Voice Process. Do scrubs and Provide feedback to agents, educate them to get better customer experience and faster resolution. Also worked in different Process, hardware support, and chat support. Worked with Case management Team to see that onsite service call has been completed and customer has received parts and system is working fine , Software support and software contract upselling , providing support with virus, spyware, malware removal , third party hardware and software, setting up home network, Sales Process, sale hardware warranty of systems and printer and peripherals . Did mentoring for new hire in the Team, providing initial Support and Training. Show less



Genpact

• United States
• Business Consulting and Services
• 700 & Above Employee

• Process assosiate

  • Mar 2006 - Apr 2007

  Providing Support to US Customers for Dell Portables (Inspron & Latitude) As Technical Support Analyites [US Voice Support ]. Providing Support to US Customers for Dell Portables (Inspron & Latitude) As Technical Support Analyites [US Voice Support ].