Experience

Lifesight

• Singapore
• Advertising Services
• 100 - 200 Employee

• Product Manager

  • Jun 2023 - Present

  Bengaluru, Karnataka, India

• Associate Product Manager

  • Jan 2022 - Jun 2023

  Bengaluru, Karnataka, India Lifesight is a trusted customer intelligence platform that helps brands and enterprises leverage identity resolution and data enrichment to power their customer data strategies. Our industry-leading solution enables the transformation of customer data into actionable insights that help drive business decisions, optimize marketing spend, and improve customer experiences. Lifesight is headquartered in Singapore with offices in the US, Australia, UAE, and India. We work with global brands… Show more Lifesight is a trusted customer intelligence platform that helps brands and enterprises leverage identity resolution and data enrichment to power their customer data strategies. Our industry-leading solution enables the transformation of customer data into actionable insights that help drive business decisions, optimize marketing spend, and improve customer experiences. Lifesight is headquartered in Singapore with offices in the US, Australia, UAE, and India. We work with global brands, enterprises, agencies and publishers to enable better marketing and business outcomes with industry leading data. For more information visit https://www.lifesight.io



Sprinklr

• United States
• Software Development
• 700 & Above Employee

• Implementation Consultant

  • May 2021 - Jan 2022

  Bengaluru, Karnataka, India Discovered requirements for Sprinklr customers and established success criteria for implementations Consulted with stakeholders; made recommendations for people, processes and technology changes Configured the Sprinklr software solution so that desired use cases and functionality are met Led end users and system administrator training workshops and produced supporting documentation Led Empowerment sessions for the customer to derive satisfaction and value with Sprinklr… Show more Discovered requirements for Sprinklr customers and established success criteria for implementations Consulted with stakeholders; made recommendations for people, processes and technology changes Configured the Sprinklr software solution so that desired use cases and functionality are met Led end users and system administrator training workshops and produced supporting documentation Led Empowerment sessions for the customer to derive satisfaction and value with Sprinklr services Assisted the Services Pre-Sales team in scoping projects and crafting implementation proposals Expanded technical knowledge on Sprinklr, LucidChart, JIRA, SmartSheet, different Salesforce clouds Achieved a customer happiness index (CHI) of 80% on average, while managing multiple projects Garnered consistently high satisfaction reports on TATs and engagement from major FMCG brands Show less



TiiQu

• United Kingdom
• Technology, Information and Internet
• 1 - 100 Employee

• Head of Social Media Marketing

  • Oct 2020 - Dec 2020

  London, England, United Kingdom Strategized a digital marketing plan for branding H-ID in Italy, France, and Germany Published articles, planned the content strategy for cold leads via e-mail and e-periodicals



S&P Global

• United States
• Financial Services
• 700 & Above Employee

• Marketing Intern

  • Sep 2020 - Nov 2020

  London, England, United Kingdom Performed data cleansing and sorting for warm & hot leads on Salesforce and Marketo Assisted in the preparation of consumer persona and appropriate website content & layout



Bharat Petroleum Corporation Limited

• India
• Oil and Gas
• 700 & Above Employee

• Strategy Intern

  • Jul 2020 - Aug 2020

  Mumbai, Maharashtra, India Worked with the Corporate Strategy team to deliver the Command and Control Centre Project Formulated Go-To-Market Strategies for New-age proprietary products: BPMARRK, K-Model, EcoChem Formulated an overall strategic framework for commercialisation of Innovation: CRDC, Noida



WinZO

• India
• Entertainment Providers
• 100 - 200 Employee

• Digital Sales and Strategy Intern

  • May 2020 - Jun 2020

  Gurgaon, Haryana, India Strategized the product plan and roadmap for a B2B Influencer onboarding platform for marketing of the WinZO Application Created a database of direct contacts of more than 650 YouTube influencers via primary and secondary research methodologies Decreased the cost of collaboration by 25% for macro-influencers by organically generating contacts and removing intermediaries Utilised software packages such as SendGrid, Singular and Tableau for automation as well as standardisation of… Show more Strategized the product plan and roadmap for a B2B Influencer onboarding platform for marketing of the WinZO Application Created a database of direct contacts of more than 650 YouTube influencers via primary and secondary research methodologies Decreased the cost of collaboration by 25% for macro-influencers by organically generating contacts and removing intermediaries Utilised software packages such as SendGrid, Singular and Tableau for automation as well as standardisation of business activities Show less



Sabre Corporation

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Associate Product Specialist

  • Aug 2017 - Jun 2019

  Bengaluru Area, India Actively supporting 20 Customers (Out of total 44 customers) on AirVision Fares Manager, 4 Customers (Out of total 18 customers) on AirVision Revenue Manager, and 1 Customers (Out of total 2 customers) on AirVision Dynamic Availability as an Advanced Product Support Specialist, responsible for providing adequate support and ensuring customer engagement and retention, thus assisting the airlines to react appropriately to the dynamically changing pricing strategies and capture revenue… Show more Actively supporting 20 Customers (Out of total 44 customers) on AirVision Fares Manager, 4 Customers (Out of total 18 customers) on AirVision Revenue Manager, and 1 Customers (Out of total 2 customers) on AirVision Dynamic Availability as an Advanced Product Support Specialist, responsible for providing adequate support and ensuring customer engagement and retention, thus assisting the airlines to react appropriately to the dynamically changing pricing strategies and capture revenue opportunities Works collaboratively in a team environment with account managers, implementation and development resources to meet customer expectations regarding the resolution of maintenance issues / service requests, for products: Revenue Manager, Fares Manager, Dynamic Availability Proficiency in using AWS, MongoDB, Salesforce, Siebel CRM tool, Linux/Unix, SQL, Excel (Macros, Pivots) Assisted in the successful on-site cutover of the industry's first pricing technology to deliver on an end-to-end dynamic pricing strategy- Dynamic Availability, from a customer care perspective, for Etihad Airways, at Abu Dhabi in October 2018 and for Oman Air, at Muscat in June 2019 Received multiple satisfaction feedbacks on issue resolution and MTTR by the end users, including Etihad Airways, Gulf Air, Air China, Air France and Ethiopian Airlines. Show less



JPMorgan Chase & Co.

• United States
• Financial Services
• 700 & Above Employee

• Cash Operations Associate

  • Feb 2017 - Jun 2017

  Mumbai Area, India Process Excellence in Cash Operation LoB (Line of Business): Coordinated between different sub-LoBs and drove the Robotics Process Automation initiative, and assisted in driving the Virtual Desktop Infrastructure initiative, which aimed at cost-cutting in the daily operations carried out at the Cash Operations department