Presales Solutions Consultant

• Jun 2020 - Present

Deputy General Manager - Access Strategy & Partnerships @ TATA Communications

• Apr 2011 - Jun 2020

• Global Offnet network Strategy, Development & Procurement• Leading Partnerships & Lifecycle management with Service Provider in Offnet geography (Middle East, Africa, APAC, India)• Financial Analysis, Strategic Program Management of key initiatives• Business Transformation expert in Telecom processes of Network Supplier Management, Service Delivery & Assurance. • System Automation, Integration & Business Improvements• Possess excellent Leadership, Analytical, Cultural and interpersonal skills Show less

Process Consultant and Change Manager

• Oct 2009 - Mar 2011

• Managing End-to-End business process architecture, Process revamping and implementation for new OSS BSS.• Performing gap analysis and optimizing or reengineering processes vis a vis new OSS BSS.• Analyzing and effectively translating the business requirements to assess and model business processes and design maps and create Business Requirement Specifications / Functional Specifications• Analyze and organize the Change Requests with an end to end view for changes to TCL work and business systems• Facilitate for the Change Requests from origination till closure in coordination with all stakeholders & Senior Management• Working knowledge of modeling tools like MS Visio, IBM-WBS Show less

Assistant Manager- Global Technical Assistance Center

• Jan 2007 - Oct 2009

• Transition & Fault management of Global Network Management Centre for former Teleglobe Canada’s network• Provide Level 3 support to NOC & other teams for various networks (Transmission & Voice) related problems• Project management for network expansion/implementation/ acceptance testing / integration• Ensuring prompt fault resolution for Key Accounts resulting in exceeding customer satisfaction• Ensuring compliance with network performance and QoS SLAs & providing RCA for network failures• Mentoring & providing knowledge to cross functional team members on various network technologies/Applications• Worked as Internal Auditor for Implementation of ISMS - ISO 27001, ISO 9001, ISO 14001, ISO 18001• Manage, monitor and run the shift operations in 24x7x365 day environment• Trouble Ticket resolution, Identifying and solving the client's problems. Managing Uptime and Meeting client/customer Service Level Agreement Show less

Transport Team Lead (Network–NLD/ ILD & POI)

• Jan 2005 - Dec 2006

• Plan, develop and manage technical delivery plan for end-to-end enterprise bandwidth. • Trouble shoot and Coordinate with service providers to resolve transmission link related interconnect faults • Operation and Maintenance of Nortel & Marconi SDH/DWDM & transmission related equipment’s. • Plan, Execute and reporting the network preventive maintenance activities • Carrying out installation, commissioning & integration of transport nodes in the circle. • Point of interconnectivity testing with MTNL & BSNL, as well as private operators. • Complete Network audits as per defined ISO process & schedule. • Perform Transmission network element testing with various testing equipment’s like ANT 20, ANT 5, Network analyzer, Various Ethernet, DS3 & 2Mb testers. Show less

Network Operation Engineer-Transmission

• Dec 2002 - Jan 2005

• Planning, Operations & maintenance of Optical, Access Broadband & CDMA network for south Mumbai region covering equipment’s of different vendors like Motorola, ECI Telecom, Siemens, Tejas & Lucent’s equipment’s. • Planning, Operation & maintenance of Point to multipoint (PMP) microwave network comprising of Marconi TNX-1100 ATM Switch, HNS AB9000, Hub Terminal and Remote Terminal.of Hughes network systems using Element manager system & also NEC PDH microwave radios. • Point of Interconnectivity Acceptance Testing with Govt, As well as Private Operator • Worked on DSL network using RAD, Pairgain, Loop, Tainet, & ADC modems. • Hands on Experience on various kinds of Testing Equipment such as Agilent ANT-20 SDH Analyzer, Tektronix : TekRanger2 TFS3031 Optical Time Domain Reflectometer (OTDR), Optical Variable Attenuator, Optical Laser Source, Optical Power meter, Sunrise & TTC E1 tester. Show less

Network Operations Engineer

• Jun 2001 - Dec 2002

Profile 1.1 - Network Operations Engineer (VSAT- Jan 2002 to December 2002 • Worked on Sky stream’s DVB network for Internet connectivity through VSAT network. • Bandwidth planning and implementation along with Configuring data & voice services on Memotec router. • Worked on Installation & configuration of Innomedia’s product for VOIP solutions like Infogate, Infotalk LAN, Infotalk V, Infoview etc. • Operation & maintenance of STM 2.3 DAMA & TDM/TDMA Hub architecture. • Troubleshooting of IP & RF related problems. Profile 1.2 - Network Operations Engineer (TATA POWER BROADBAND - Jun 2001 to Dec 2001 • Configuration, Monitoring & Fault resolution of SDH TDM and IP Network using management software’s like Silvix manager, Cisco works and HP Open View. • Running tests on links using ANT 20, ANT 5 and 2 Mb tester. • Monitoring the health of unmanned POPS using Tata Honeywell’s Building Management System Show less