Gaurav G.
Business Process & Transformation Lead at Specialty Program Group Canada- Claim this Profile
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Bio
Credentials
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Learning from Failure
LinkedInApr, 2021- Nov, 2024 -
Level 1 Coaching
Cricket AustraliaSep, 2020- Nov, 2024
Experience
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Specialty Program Group Canada
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Canada
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Insurance
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1 - 100 Employee
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Business Process & Transformation Lead
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Jun 2022 - Present
Reporting to the COO, the primary responsibility of this role is to support and lead the Transformation Program to migrate and implement a one stop underwriting, claims and accounting platform (NetSuite). The role includes standardizing /re-engineering of Business Processes for Underwriting, Claims and Accounting and Settlement across all the SPG brands (CANSURE, BEACON, i3 & Totten's) and their Products, working closely with the Claims Transformation Lead, Corporate IT, Sales and Marketing teams, Product and Actuary Teams demonstrating a strong competence in business engagement, business analysis and a thorough understanding of the Insurance Products and business processes. In addition, lead the Digital transformation for SPG Canada working with the vendor and facilitate the creation of seamless APIs for data transfer to and from various Broking and Underwriting Partner portals to create a single source of truth of all of the Underwriting, Claims and Accounting and Settlement Data. Show less
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Munich Re
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Germany
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Insurance
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700 & Above Employee
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Senior Digital Transformation Consultant - Innovation
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Jan 2022 - Jun 2022
Reporting to the AVP Technology and Innovation, the primary responsibility of this role is to support the implementation of the full Broker and Underwriter Portal solution (Parachute) for both the Life and Commercial Products, working closely with the Project Managers, Sales and Marketing teams, Product and Actuary Teams, Ttech & Rulescube (vendors) demonstrating a strong competence in business engagement, business analysis and a thorough understanding of the Insurance Products and business processes. Show less
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Optimus SBR
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Canada
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Business Consulting and Services
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100 - 200 Employee
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Process Improvement Consultant
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Nov 2021 - Jan 2022
Providing Consulting Services to a Banking Client to improve and move Processes from one Core Banking System to another for their Overseas Operations Providing Consulting Services to a Banking Client to improve and move Processes from one Core Banking System to another for their Overseas Operations
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Liberty Specialty Markets (Asia Pacific)
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Australia
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Insurance
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200 - 300 Employee
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Senior Business Analyst - Digital Platforms and Innovation
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Jan 2021 - Sep 2021
Reporting to the Senior Manager – Digital Platforms and Innovation the primary responsibility of this role is to support the Design, Build and Implementation of the full APAC Broker and Underwriter Portal solution (Rulebook) for both the PI and ITL Products, working closely with the Asia Pacific -Project Manager, Liberty Specialty Markets (LSM) London IT team, Vendor and the APAC IT teams, demonstrating a strong competence in business engagement, business analysis and a thorough understanding of the Business and all related Business Processes Show less
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Allianz Australia
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Australia
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Insurance
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700 & Above Employee
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Senior Business Analyst - Transformation
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Jun 2020 - Jan 2021
Regulatory Change Program: Unfair Contract Terms: The recommendation from “The Financial Services Royal Commission” report has led to the extension of the UCT laws to Insurance contracts. As a result of this Allianz have undertaken a review of all their Product Disclosure Statements in order to comply with the Law. The role includes leading workshops with all the business stakeholders and Product Managers in order to analyse the recommendations made by the external Legal Partner and carry out the Impact assessment of the changes on systems, people, processes and external partners. Post the Impact assessment, documenting detailed business requirements and functional requirements for all the downstream changes by liaising with Business stakeholders, Product Managers and the Technology teams. In addition, work with the Business Testing teams and Change teams to implement the changes in the systems or processes and follow it through to the end to end delivery of the Project. Show less
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QBE Insurance
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Australia
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Insurance
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700 & Above Employee
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Business Analyst - Transformation
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Nov 2018 - May 2020
Reporting into Transformation office and being part of a wider Operations team, the role plays an integral part in analysing end-to-end businesses, map out the current and to-be processes, documenting business, requirements, scanning and analysing trends and suggest business improvement solutions and work through the complete project cycle until the delivery • Analyse workflow to create process maps and isolate areas of potential improvement; • Facilitate Information gathering workshops with the Project Stakeholder and Create Business Requirements based on the outcomes of the Workshops • Support the development of operational and organisational design and manage implementation; • Solve business problems, understand the root cause(s) and drive improvements via qualitative & quantitative data; • Initiate, facilitate and capitalise on best practices and innovations, such as new technologies and management practices Show less
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Zurich Australia
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Financial Services
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400 - 500 Employee
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Manager - Underwriting Operations
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Oct 2017 - Sep 2018
Leading and motivating a team of 12 Assistant Underwriters, Underwriting Assistants and Service Consultants, supporting the Zurich Underwriting Centre in managing operations and delivering excellent customer service. Driving cultural change in line with roll out of new operating model and strategy. Supporting transitional activities to ensure strong direction and structure to services functions and the implementation and quality assurance activities of outsource supplier operations to ensure effective transition with minimal impact to service levels and ongoing staff engagement. Show less
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WTW
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United Kingdom
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Financial Services
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700 & Above Employee
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Business Analyst - Operations
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Apr 2017 - Oct 2017
Leading Process and Continuous Improvement initiatives with accountability for analysis of the business landscape including current and target processes, stakeholders and impact analysis. Working with onshore and offshore teams to identify opportunities for consolidation, streamlining and improvement of affected business processes and then follow these ideas through from concept to production documenting existing and new business processes. Also, responsible for analysing the solution to ensure deliverables match the documented business requirements to achieve business improvement and operational efficiency. In addition, contributing to Projects by providing business analysis services such as developing Business Requirements Documents (BDR), project charters, business cases, process workflows, planning and monitoring; solutions analysis. Show less
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WTW
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United Kingdom
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Financial Services
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700 & Above Employee
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Business Analyst Intern - Change & Project Management
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Apr 2016 - Oct 2016
Key Responsibilities: Contributed to projects with accountability for developing requirements documents, project charters, and business cases. Analysed established processes to guide planning. Calculated staffing requirements, secured approvals, and developed change process roadmaps. Reported progress to business owners. Projects: 1. NCS (new client setup) Process Reengineering 2. Protect (Establish controls of existing broking platform and protect data) Key Responsibilities: Contributed to projects with accountability for developing requirements documents, project charters, and business cases. Analysed established processes to guide planning. Calculated staffing requirements, secured approvals, and developed change process roadmaps. Reported progress to business owners. Projects: 1. NCS (new client setup) Process Reengineering 2. Protect (Establish controls of existing broking platform and protect data)
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Pacific International Executive Search
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United Kingdom
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Staffing and Recruiting
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1 - 100 Employee
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Senior Consultant
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Jul 2015 - Oct 2016
Initiated Australian operations for globally established recruitment firm by mapping market and identifying potential clients in the financial services sector. Supported manager in client meetings. Launched network of new candidates, performed initial screening, and introduced qualified candidates to management, resulting in 250+ pool of candidates and 4 new hires by clients for contract and permanent roles. Initiated Australian operations for globally established recruitment firm by mapping market and identifying potential clients in the financial services sector. Supported manager in client meetings. Launched network of new candidates, performed initial screening, and introduced qualified candidates to management, resulting in 250+ pool of candidates and 4 new hires by clients for contract and permanent roles.
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WTW
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United Kingdom
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Financial Services
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700 & Above Employee
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Operations Specialist / Analyst
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Mar 2011 - Sep 2014
Motivated and directed team of six to achieve key performance indicators (KPI) within service-level agreement (SLA) time frame, budget, and scope for the Businesscare Renewals Process. Inspired accuracy and timeliness in processing, invoicing, and issuing policies. Achieved Willis Academy Trainer Certification and continuously raised division competency by leading training and development activities. Analyzed process metrics and performance reports and engaged in capacity planning. Significantly contributed to blueprinting Business Care – Renewals process including standard operating procedures (SOP) and compliance framework, migrating 500+ clients from Belfast office to Preston office, and transitioning activities to offshore team during four-week, onsite support trip. Show less
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Operations Specialist / Analyst
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Aug 2010 - Mar 2011
Scrutinised client policy documentation provided by insurers, escalated discrepancies to UK brokers, coordinated with insurers to correct documentation, and followed regulatory guidelines in issuing documentation to client. Led Acturis system training for updating and data retrieval. * Carried full responsibility for checking and issuing policies received from Willis Commercial Network.
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Associate - Shaping Our Future Retail
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Apr 2009 - Aug 2010
Rapidly promoted from Junior Associate to Associate based on demonstrated ability to shoulder responsibility. Coordinated activities onsite and remotely between Indian and UK stakeholders and resolved process issues based on weekly conference calls. Determined new Acturis broking platform capabilities through testing and research; mentoring new associates.Visited UK branch offices with diverse challenges, needs, and expectations to implement systems and facilitation change by training teams, facilitating seamless data migration, and assisting with blueprinting and transition of new Lloyd’s debiting and invoicing process. Show less
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Effort BPO Limited
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Mumbai Area, India
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Outbound Call Representative
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Oct 2008 - Apr 2009
Skilfully managed call pipeline to generate leads and encourage IT managers and executives of leading IT firms operating in India like Oracle and Dell to attend Dun and Bradstreet seminars. Led quality control for team of ~28 by generating and analysing daily reports of calls and leads, escalating anomalies up appropriate chain of command. Skilfully managed call pipeline to generate leads and encourage IT managers and executives of leading IT firms operating in India like Oracle and Dell to attend Dun and Bradstreet seminars. Led quality control for team of ~28 by generating and analysing daily reports of calls and leads, escalating anomalies up appropriate chain of command.
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Education
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2014 - 2016
Western Sydney University
Master of Business Administration (M.B.A.), Management -
2006 - 2008
University of Mumbai
Bachelor's degree, Science
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