Experience

Lotus Debt Management

• United Arab Emirates
• Financial Services
• 1 - 100 Employee

• Founder and CEO

  • Jun 2016 - Present

  Dubai, United Arab Emirates Lotus is a UAE based Debt Restructuring and Financial Services Consultancy Company offering consultancy and counseling in Debt Management, Financial Restructuring and Settlement of liabilities to Individuals, SMEs and Corporates. As part of the engagement and scope of work, Lotus shall 1) Approach Banks and Financial Institutions in UAE on behalf of the client to consolidate their debts by lowering the existing rate of interest thereby reducing their monthly financial… Show more Lotus is a UAE based Debt Restructuring and Financial Services Consultancy Company offering consultancy and counseling in Debt Management, Financial Restructuring and Settlement of liabilities to Individuals, SMEs and Corporates. As part of the engagement and scope of work, Lotus shall 1) Approach Banks and Financial Institutions in UAE on behalf of the client to consolidate their debts by lowering the existing rate of interest thereby reducing their monthly financial obligations and overall financial exposure. 2) The Debt Settlement programs shall be discussed with an objective to reduce the monthly financial burden. 3) Our professional coaching and counseling sessions will identify the reason for indebtedness and thereby assist the client to stick to a budget and come out from the shackles of debt and plan for the future. 4) Behind the experience and banking domain knowledge, vests a strong foundation of providing personalized service to customers undergoing financial stress and uncertainty.

• Founder and CEO

  • Mar 2016 - Present

  Dubai, United Arab Emirates As Senior Manager – Collections Pioneered introduction of a Customer Centric Collections Methodology by establishing a new organization structure for Front-End Collections Portfolio Consistently over achieved the assigned Collection targets by 120% Won Certificate of Excellence for improving quarterly business performance Nominated for leadership program amongst top performers for self development As Manager - Collections Successfully led a project on Portfolio… Show more As Senior Manager – Collections Pioneered introduction of a Customer Centric Collections Methodology by establishing a new organization structure for Front-End Collections Portfolio Consistently over achieved the assigned Collection targets by 120% Won Certificate of Excellence for improving quarterly business performance Nominated for leadership program amongst top performers for self development As Manager - Collections Successfully led a project on Portfolio Migration & Reconciliation of the Cards Database, involving User Acceptance Testing Improved overall operational quality through special process improvement & system enhancement projects Steered implementation of compliance and control measures such as call monitoring, employee training and quality adherence. Rendered guidance to Retails Cards and Loans business units for effective remedial management & account management As Team Leader – Recoveries Managed complete collections for Charge Card and Revolve Portfolio across UAE Allocated products & accounts based recovery work to staff; promptly resolved issues for timely and satisfactory solutions Monitored & implemented compliance/ control measures Received certificates of merit for improving collections performance & processes



Emirates NBD

• United Arab Emirates
• Banking
• 700 & Above Employee

• Senior Manager

  • Jul 2009 - Apr 2016

  United Arab Emirates Formulating effective debt collection mechanisms and ensuring timely recovery of bad debts; conducting analysis and planning to improve collection efficiency Building & reviewing budgets for closely tracking collections and costs Driving risk accountability among the team members; identifying & mitigating regulatory, financial, operational and other risk issues Creating & implementing operational business plans aligned with the overall business strategy to ensure the business… Show more Formulating effective debt collection mechanisms and ensuring timely recovery of bad debts; conducting analysis and planning to improve collection efficiency Building & reviewing budgets for closely tracking collections and costs Driving risk accountability among the team members; identifying & mitigating regulatory, financial, operational and other risk issues Creating & implementing operational business plans aligned with the overall business strategy to ensure the business unit has the capacity and capability to meet the agreed objectives including loss & expense goals Ensuring continuous interaction with customers to ensure that areas of concern are addressed promptly for improved preset service levels Developing customer retention strategies based on extensive analysis of service operations loopholes and market dynamics Building & maintaining effective working relationships with multiple executive-level stakeholders across the business, while driving operational improvements

• Manager Collections

  • Jul 2007 - Jul 2009

  As Manager - Collections Successfully led a project on Portfolio Migration & Reconciliation of the Cards Database, involving User Acceptance Testing Improved overall operational quality through special process improvement & system enhancement projects Steered implementation of compliance and control measures such as call monitoring, employee training and quality adherence. Rendered guidance to Retails Cards and Loans business units for effective remedial management &… Show more As Manager - Collections Successfully led a project on Portfolio Migration & Reconciliation of the Cards Database, involving User Acceptance Testing Improved overall operational quality through special process improvement & system enhancement projects Steered implementation of compliance and control measures such as call monitoring, employee training and quality adherence. Rendered guidance to Retails Cards and Loans business units for effective remedial management & account management



American Express

• United States
• Financial Services
• 700 & Above Employee

• Collections

  • 1997 - 2005

  Excellent track record of consistently achieving: o Set delinquency targets, net roll rates, gross and net lagged write off rates, collections spin-down and reserve recoveries o Key financial results across multiple product portfolios such as Revolve & Charge Cards, Auto Loans and Personal Loans o Multiple financial targets such as Spindowns, Flow Rates, Reserve Recoveries and Net Lag Write offs Managed: o Collections portfolio for Hyderabad as a emergency back-up for 2 months… Show more Excellent track record of consistently achieving: o Set delinquency targets, net roll rates, gross and net lagged write off rates, collections spin-down and reserve recoveries o Key financial results across multiple product portfolios such as Revolve & Charge Cards, Auto Loans and Personal Loans o Multiple financial targets such as Spindowns, Flow Rates, Reserve Recoveries and Net Lag Write offs Managed: o Collections portfolio for Hyderabad as a emergency back-up for 2 months and Western India & Bangalore as a emergency back-up for 4 months o Overall cancelled account portfolio for North India Region Achieved risk results while maintaining a balance with customer needs and without any dilution to the brand promise of the Blue Box Enhanced productivity of Field Collectors through training and mentoring As Team Member Executed collections activities like Agency Support, Internal Dunning & Service Establishment Debit Balances Enhanced processes within Fraud Control Unit basis feedback on service levels from Customers, AsiaRoc and other operations Facilitated timely and error free exposure control of Service Establishment, Card Member Cases & correspondence Pro-actively assisted risk functions to reduce ricochets; conducted RCA to obtain reasons for adverse portfolio trends and strategies Managed collections at Mumbai for 4 months from Jun’01 at time of exigency Generated highest collection of INR 575,000 on a delinquent account by cracking the upcountry write-off case through personal visits Member of the Employee Survey Action Team; hand-picked for attending cross-training in Fraud Control Unit Show less