Experience

LogicRain Technologies Inc.

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Principal Business Consultant

  • Jan 2010 - Present

  Ahmedabad Area, India LogicRain Technologies is one of the Most Reputed Pure-Play Salesforce/Force.com Development and Consulting Company with over 13 years of experience in Cloud Computing and CRM Solutions. • Building and growing the volume of new client Salesforce.com engagements for LogicRain's key offerings, including projects, service contracts and efforts such as user adoption. • Responsible for client satisfaction through quality of interaction and performance of project teams. • Growing revenue… Show more LogicRain Technologies is one of the Most Reputed Pure-Play Salesforce/Force.com Development and Consulting Company with over 13 years of experience in Cloud Computing and CRM Solutions. • Building and growing the volume of new client Salesforce.com engagements for LogicRain's key offerings, including projects, service contracts and efforts such as user adoption. • Responsible for client satisfaction through quality of interaction and performance of project teams. • Growing revenue with existing clients through building trusted, long term relationships. • Creation of sales documents including Statements of Work and Term Sheets. • Provide thought leadership around establishing Salesforce.com Development and Training programs at LogicRain. • Serving as a mentor to others involved in the sales process. • Developing a business plan and sales strategy for the market that ensures attainment of company sales goals and profitability. • Developing and maintaining relationships with new and/or existing customers and other key industry representatives. • Perform market and competitor analysis. Show less



iPatientCare

• United States
• Software Development
• 1 - 100 Employee

• Sr. Technical Support Officer

  • Sep 2006 - Sep 2008

  Ahmedabad Area, India • Maintaining client relationship through effective communication management and supporting organization for strategic planning, sales support and revenue growth. • Playing an advisory role in dealing with the customers issues related to the software product. • Provide Technical Support/Training to multiple direct clients and resellers utilizing software product. • Playing an advisory role to deal with customer’s problems and solutions by solving and troubleshooting with issues… Show more • Maintaining client relationship through effective communication management and supporting organization for strategic planning, sales support and revenue growth. • Playing an advisory role in dealing with the customers issues related to the software product. • Provide Technical Support/Training to multiple direct clients and resellers utilizing software product. • Playing an advisory role to deal with customer’s problems and solutions by solving and troubleshooting with issues reported by them. • Understanding and logging Customer’s issues and escalating it to relevant people within the organization. • Giving them demonstration about product and training them about its functionality and handling their queries. • Understanding customer’s requirement and configuring it accordingly to provide best solutions of software product. • Scheduling Web-based Workshops and to educate the users on the fundamentals of software product. • Preparing Computer Based Trainings and Self-Paced Learning Guides to train the end users about the product. • Conducting Training and Orientation programs for new hires. Show less