Experience

Four Seasons Private Residences Fort Lauderdale
• United States
• Real Estate
• 1 - 100 Employee
• Assistant Housekeeping Manager

  • Oct 2023 - Present


Pebble Beach Resorts

• United States
• Hospitality
• 500 - 600 Employee

• Assistant Housekeeping Manager

  • Jun 2022 - Oct 2023

  Managed a department of 75+ employees, while being responsible for maintaining and executing Forbes standards. Responsible for the cleanliness and quality of this luxurious property and world class golf resort with 202 rooms, including 15 suites, 5 restaurants public areas, retail shops, executive offices and open to public visitor center. Responsible for leading my team under a high pressure environment and exceeding expectations of our department’s performance during world class events such… Show more Managed a department of 75+ employees, while being responsible for maintaining and executing Forbes standards. Responsible for the cleanliness and quality of this luxurious property and world class golf resort with 202 rooms, including 15 suites, 5 restaurants public areas, retail shops, executive offices and open to public visitor center. Responsible for leading my team under a high pressure environment and exceeding expectations of our department’s performance during world class events such as; The 78th 2023 U.S. Woman’s Open, Concours d’ Elegance, AT&T Pro-Am, and Taylor Made golf Tournaments. Show less Managed a department of 75+ employees, while being responsible for maintaining and executing Forbes standards. Responsible for the cleanliness and quality of this luxurious property and world class golf resort with 202 rooms, including 15 suites, 5 restaurants public areas, retail shops, executive offices and open to public visitor center. Responsible for leading my team under a high pressure environment and exceeding expectations of our department’s performance during world class events such… Show more Managed a department of 75+ employees, while being responsible for maintaining and executing Forbes standards. Responsible for the cleanliness and quality of this luxurious property and world class golf resort with 202 rooms, including 15 suites, 5 restaurants public areas, retail shops, executive offices and open to public visitor center. Responsible for leading my team under a high pressure environment and exceeding expectations of our department’s performance during world class events such as; The 78th 2023 U.S. Woman’s Open, Concours d’ Elegance, AT&T Pro-Am, and Taylor Made golf Tournaments. Show less



IDIMSA S.A

• Mexico
• Oil and Gas
• 1 - 100 Employee

• Operations Manager

  • Jan 2018 - Mar 2021

  Responsible for logistics and communications of the company, I was responsible for keeping inventory, budget and the fulfillment of contracts with public and private hospitals. Responsible for logistics and communications of the company, I was responsible for keeping inventory, budget and the fulfillment of contracts with public and private hospitals.



Ecoventura - Galapagos

• Ecuador
• Hospitality
• 1 - 100 Employee

• Hotel Manager

  • Apr 2017 - Dec 2017

  Responsible for the administration of the Hotel and Food & Beverage departments of this world class tourism company in the Galapagos Islands. Supervised the hospitality and on board experiences of our weekly passengers over four different luxury first class cruise ships. Responsible for the administration of the Hotel and Food & Beverage departments of this world class tourism company in the Galapagos Islands. Supervised the hospitality and on board experiences of our weekly passengers over four different luxury first class cruise ships.



Lotte New York Palace

• United States
• Hospitality
• 100 - 200 Employee

• Assistant Front Office Manager

  • Jun 2015 - Apr 2017

  Responsible for the front office operations including bell services & guest experience department success. Oversaw scheduling, payroll and office expenses to stay within budget. Worked together with housekeeping director and the reservations department to successfully run day-to-day operations and maximize room occupancy and revenue. Managed front office staff through transitional changes of general management and ownership. Mentored front office staff to surpass guest expectations and… Show more Responsible for the front office operations including bell services & guest experience department success. Oversaw scheduling, payroll and office expenses to stay within budget. Worked together with housekeeping director and the reservations department to successfully run day-to-day operations and maximize room occupancy and revenue. Managed front office staff through transitional changes of general management and ownership. Mentored front office staff to surpass guest expectations and satisfaction while maintaining Forbes standards. Performed as overnight manager and was accountable for Market Metrix & Trip Advisor scores and raising standards. Oversaw implementation, training and maintaining of HotSOS program for our rooms division and hotel wide. Handled 300+ arrivals and departures per day, oversaw 100+ group blocks with political, sports and entertainment background. Show less Responsible for the front office operations including bell services & guest experience department success. Oversaw scheduling, payroll and office expenses to stay within budget. Worked together with housekeeping director and the reservations department to successfully run day-to-day operations and maximize room occupancy and revenue. Managed front office staff through transitional changes of general management and ownership. Mentored front office staff to surpass guest expectations and… Show more Responsible for the front office operations including bell services & guest experience department success. Oversaw scheduling, payroll and office expenses to stay within budget. Worked together with housekeeping director and the reservations department to successfully run day-to-day operations and maximize room occupancy and revenue. Managed front office staff through transitional changes of general management and ownership. Mentored front office staff to surpass guest expectations and satisfaction while maintaining Forbes standards. Performed as overnight manager and was accountable for Market Metrix & Trip Advisor scores and raising standards. Oversaw implementation, training and maintaining of HotSOS program for our rooms division and hotel wide. Handled 300+ arrivals and departures per day, oversaw 100+ group blocks with political, sports and entertainment background. Show less



Stamford Marriott Hotel & Spa

• Rooms Controller

  • Apr 2013 - Aug 2014

  Responsible for allocating group blocks. Worked closely with sales managers and with upcoming group contacts to be able to allocated successfully 15-275 rooms blocks. Managed suite inventory (5 deluxe suites for 508 rooms). Authorized and monitored room counts on sold out nights, achieving perfect sells. Allocated guest rooms in accordance to the guest preferences and background focusing on excellence, guaranteeing complete block satisfaction. Communicated with every department effectively for… Show more Responsible for allocating group blocks. Worked closely with sales managers and with upcoming group contacts to be able to allocated successfully 15-275 rooms blocks. Managed suite inventory (5 deluxe suites for 508 rooms). Authorized and monitored room counts on sold out nights, achieving perfect sells. Allocated guest rooms in accordance to the guest preferences and background focusing on excellence, guaranteeing complete block satisfaction. Communicated with every department effectively for VIP’s arrivals and expectations. Focused on Rev/Par and ADR on a daily basis maximizing the property revenue and profit.

• Front Desk Supervisor

  • Jan 2013 - Aug 2014

  Responsible for the front line team, overall guest experience and quality control. Focused on team growth by providing quality training to both current employees and new hires. Focused on staff retention and staff satisfaction. Performed as a Manager on duty assuring the highest service experience.

• Front Desk Agent

  • Dec 2011 - Apr 2013

  Provided excellent costumer service and assured guest satisfaction on this 508 rooms hotel with 65% average occupancy with 300 + arrivals on sold out nights. Handled guest complains and requests in the most professional manner. Performed concierge duties in a fast and high-pressure environment.



Wianno Club

• United States
• Hospitality
• 1 - 100 Employee

• Front Desk Agent

  • May 2010 - Jul 2010

  Handled arrivals and departures in this luxury 1988 Yacht & Golf Club, Answered enquiries regarding the club services, Resolved guests wants & needs in the highest quality possible perfecting their experience at the club. . Handled arrivals and departures in this luxury 1988 Yacht & Golf Club, Answered enquiries regarding the club services, Resolved guests wants & needs in the highest quality possible perfecting their experience at the club. .