Experience

Bites.com

• United Arab Emirates
• Social Networking Platforms
• 1 - 100 Employee

• Regional Head of Operations (MENA)

  • Apr 2020 - Present



Delivery Hero

• Germany
• Technology, Information and Internet
• 700 & Above Employee

• Regional Dispatch Operations Manager MENA

  • Jul 2019 - Present



talabat

• United Arab Emirates
• Technology, Information and Internet
• 700 & Above Employee

• Logistics Supervisor

  • May 2018 - Jul 2019

  - Number of direct reports: 9 Team Leaders- Team size: approx. 118 Dispatchers -Ownership in driving process alignment and creation of workarounds-Participating in and contributing to recruitment efforts in order to hire the best talents-Build a strong relationship between Team Leaders and the team’s management-Enhance connectivity and communication between the line of businesses in order to improve the ----overall performance-Reach given targets by driving the mindset towards the company’s values and strategy Show less

• Dispatch Team Leader

  • Mar 2017 - May 2018

  - Number of direct reports: 5 shift Leaders- Team size: approx. 60 Dispatcher - Coaching the team with the help of leadership and management techniques to deliver world-class service- Ownership in driving process alignment and creation of workarounds- Managing negative and positive behaviors constructively- Participating and contributing to recruitment efforts in order to hire the best talents- Ensure agents are reaching their targets by holding regular one-to-one meetings and feedback sessions- Manage daily operations by monitoring live queues and ensure agents are available and ready to answer- Solve tricky escalations and crisis management situations- Develop the team and support individual progression and learning Show less



Raya CX

• Egypt
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Complaint management System Team leader

  • May 2016 - Mar 2017