Experience

Village Hats

• United Kingdom
• Retail
• 1 - 100 Employee

• Customer Service Agent

  • Jul 2020 - Present

  Customer service for Village Hats on phone and emails. From taking orders (retails and wholesale) to processing returned orders for French, UK and Spanish markets. Flexible position involving warehouse work (picking and packing) Customer service for Village Hats on phone and emails. From taking orders (retails and wholesale) to processing returned orders for French, UK and Spanish markets. Flexible position involving warehouse work (picking and packing)



Air France

• France
• Airlines and Aviation
• 700 & Above Employee

• Customer Care Specialist

  • Sep 2018 - Jul 2020

  Customer Care for Air France/KLM/Delta on phone and emails for post-flight claims and inquiries, France and UK (EU regulation 261/2004, Montreal Convention, etc…) Due to Covid-19 crisis, working from home from March 2020 to June 2020. Customer Care for Air France/KLM/Delta on phone and emails for post-flight claims and inquiries, France and UK (EU regulation 261/2004, Montreal Convention, etc…) Due to Covid-19 crisis, working from home from March 2020 to June 2020.



Direct Ferries

• United Kingdom
• Travel Arrangements
• 1 - 100 Employee

• Customer Service Executive

  • Apr 2018 - Jul 2018

  Customer Service Executive – Serving as intermediary between customer and ferry companies regarding ferry sailing’s bookings. Issue solving (delays, amendments, cancellations, etc…) Customer Service Executive – Serving as intermediary between customer and ferry companies regarding ferry sailing’s bookings. Issue solving (delays, amendments, cancellations, etc…)



Teleperformance

• France
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Back Office Executive

  • Jun 2016 - Feb 2018

  Complaint team member (Back Office) – Taking care of difficult cases, compensation, courier issues.Rewards : Agent of the month - Adidas project in June 2016Agent of the year 2016 for foreign market - Adidas projectAgent of the month Back Office - Adidas project September 2017

• Customer Service Advisor

  • Dec 2015 - Jun 2016

  Advisor on Adidas project (French market)– Customer service for Adidas on phone and emails



BPO Poland

• Warsaw, Masovian District, Poland

• Sales Representative

  • Jul 2015 - Dec 2015

  Phone consultant – Selling beauty, sport and slimming products in the French-speaking market on the phone. During one month, selling binary options for NobleOptions.com (same company). Phone consultant – Selling beauty, sport and slimming products in the French-speaking market on the phone. During one month, selling binary options for NobleOptions.com (same company).