BHT

• Jul 2023 - Present

Tour Operator

• Jan 2019 - Aug 2019

* specialist tour planners for Kigali (City Tour) and countrywide. We do have experience in the area and we have personally visited and approved all of the destinations we recommend. *consulting hotel management *customer services *hotels reservations * specialist tour planners for Kigali (City Tour) and countrywide. We do have experience in the area and we have personally visited and approved all of the destinations we recommend. *consulting hotel management *customer services *hotels reservations

Hotel Specialist

• Jan 2019 - Jul 2019

front office operation (receptionist, reservations,night auditor,) front office operation (receptionist, reservations,night auditor,)

Self Employed

• Sep 2016 - Sep 2017

tax driver in kigali start running small busness tax driver in kigali start running small busness

Night Auditor

• Feb 2016 - Aug 2016

checks front office accounting records for accuracy and on daily basis, summarizes and compiles information for the hotel's financial records. tracks room revenue,occupancy percentages, and other front office operating statistics. prepares summary of cash, cheque, and credit card activities, reflecting the hotel financial performance for the day. posts room charges and room taxes to guest accounts including guest transactions not posted during the day by the front office cashier. processes guest charge vouchers and credit card vouchers.verifies all account postings and balances made during the day by front desk cashier and agents. monitor the current status of coupon,discount, and other promotional programs. I am able to function as a front desk agent especially in terms of check in and check out procedures. also run end of day process/ night audit process on the property management software. Show less

Front Office Manager

• Feb 2012 - Jun 2015

more than 3 years working experience as front office manager @ la palisse hotels, with huge background of supervising and managing all aspect of front office; lobby, guest accounting, night auditing, planning front office operations, evaluating front office operations. i'am able to deliver utmost good customers services and ensure guest satisfactions. more than 3 years working experience as front office manager @ la palisse hotels, with huge background of supervising and managing all aspect of front office; lobby, guest accounting, night auditing, planning front office operations, evaluating front office operations. i'am able to deliver utmost good customers services and ensure guest satisfactions.