Gary Sykes
Information Technology Manager at HUB Customer Central (HCC)- Claim this Profile
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Bio
David Dame ♿️
Gary had the ability to design and implement infrastructures for many situations ranging from corporate infrastructure, QA/Software Development infrastructure, to trade show infrastructure showcasing our products at elite events such as the North American Auto Show and PGA Buick Open. Gary was able to take the biggest challenges and always come with a solution. He was able to explain the most complex infrastructure in a way that everyone understood. Gary led his staff to deliver on these large scale projects. He was very customer focused which showed in our client’s satisfaction toward all his successful projects. I highly recommend Gary to anyone looking for someone to manage large scale infrastructure, lead diverse teams, and exceed customer expectations.
Carmelo Bertuccio
I have always found Gary to be hard working, dedicated, thorough, organized and results oriented. Gary has demonstrated an ability to adapt to all situations no matter the task and is always driving toward continuous improvement. Gary has shown a passion for all aspects of IT as he remains current in his knowledge of hardware and software solutions. I always found Gary a pleasure to work with as he was always willing to give assistance when necessary.
David Dame ♿️
Gary had the ability to design and implement infrastructures for many situations ranging from corporate infrastructure, QA/Software Development infrastructure, to trade show infrastructure showcasing our products at elite events such as the North American Auto Show and PGA Buick Open. Gary was able to take the biggest challenges and always come with a solution. He was able to explain the most complex infrastructure in a way that everyone understood. Gary led his staff to deliver on these large scale projects. He was very customer focused which showed in our client’s satisfaction toward all his successful projects. I highly recommend Gary to anyone looking for someone to manage large scale infrastructure, lead diverse teams, and exceed customer expectations.
Carmelo Bertuccio
I have always found Gary to be hard working, dedicated, thorough, organized and results oriented. Gary has demonstrated an ability to adapt to all situations no matter the task and is always driving toward continuous improvement. Gary has shown a passion for all aspects of IT as he remains current in his knowledge of hardware and software solutions. I always found Gary a pleasure to work with as he was always willing to give assistance when necessary.
David Dame ♿️
Gary had the ability to design and implement infrastructures for many situations ranging from corporate infrastructure, QA/Software Development infrastructure, to trade show infrastructure showcasing our products at elite events such as the North American Auto Show and PGA Buick Open. Gary was able to take the biggest challenges and always come with a solution. He was able to explain the most complex infrastructure in a way that everyone understood. Gary led his staff to deliver on these large scale projects. He was very customer focused which showed in our client’s satisfaction toward all his successful projects. I highly recommend Gary to anyone looking for someone to manage large scale infrastructure, lead diverse teams, and exceed customer expectations.
Carmelo Bertuccio
I have always found Gary to be hard working, dedicated, thorough, organized and results oriented. Gary has demonstrated an ability to adapt to all situations no matter the task and is always driving toward continuous improvement. Gary has shown a passion for all aspects of IT as he remains current in his knowledge of hardware and software solutions. I always found Gary a pleasure to work with as he was always willing to give assistance when necessary.
David Dame ♿️
Gary had the ability to design and implement infrastructures for many situations ranging from corporate infrastructure, QA/Software Development infrastructure, to trade show infrastructure showcasing our products at elite events such as the North American Auto Show and PGA Buick Open. Gary was able to take the biggest challenges and always come with a solution. He was able to explain the most complex infrastructure in a way that everyone understood. Gary led his staff to deliver on these large scale projects. He was very customer focused which showed in our client’s satisfaction toward all his successful projects. I highly recommend Gary to anyone looking for someone to manage large scale infrastructure, lead diverse teams, and exceed customer expectations.
Carmelo Bertuccio
I have always found Gary to be hard working, dedicated, thorough, organized and results oriented. Gary has demonstrated an ability to adapt to all situations no matter the task and is always driving toward continuous improvement. Gary has shown a passion for all aspects of IT as he remains current in his knowledge of hardware and software solutions. I always found Gary a pleasure to work with as he was always willing to give assistance when necessary.
Credentials
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A+ Certification, Microsoft Certified Systems Engineer
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Experience
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HUB Customer Central (HCC)
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Canada
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Insurance
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1 - 100 Employee
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Information Technology Manager
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Apr 2022 - Present
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Farrow
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Canada
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International Trade and Development
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200 - 300 Employee
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Manager, Technical Services
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May 2011 - Nov 2022
- Manage the daily operations, support and improvements across a wide range of data centre, network, client systems and help desk technologies and processes. - Lead a team of technical professionals in designing, implementing and supporting technologies used by Farrow's brokerage, consulting and logistics businesses. - Manage a wide range of technical projects covering everything from infrastructure upgrades to new location build outs to new cloud based migrations - Responsible for Farrow's 24 X 7 help desk services supporting 700+ users across Canada and the US - Drive change management and continuous improvement processes around hardware and software technologies in use at Farrow - Lead Farrow's IT Disaster Recovery implementation and annual testing - Drive adoption of Farrow Cyber Security procedures and technologies - Key member of various company wide operational and technical projects - Manage vendor relations as they relate to technical services, support and projects at Farrow - Responsible for annual technical budgets and audits
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OTEP
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Windsor
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Manager of I.T.
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May 2010 - May 2011
-Manage the implementation and administration of I.T. services using remote and internet (cloud) based servers and applications -Provided desktop support for a geographically dispersed workforce. -Drove best practices for remote communication and collaboration utilizing various online tools -Key member of the product management team, working to deliver OTEPs consumer facing web application -Implemented web based CMS components and frameworks, along with key functionality elements for the web application (site registration, member and payment management modules etc.) -Provided QA and other testing services (load testing etc.) -Implemented remote monitoring and management system to measure web application performance and “up-time”
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Wireless Ronin Technologies
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United States
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Software Development
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1 - 100 Employee
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Director of Technical Services
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Aug 2007 - May 2010
-Design and administration of a diversified network that featured a Microsoft Active Directory infrastructure and includes such services as Exchange, MS-SQL, Internet Information Services, Sharepoint, Blackberry Enterprise Server and Windows Servers for file, print, and Remote Access Services -Lead support for a complex desktop environment of both Windows XP and Mac hardware and a wide range of software including Adobe graphic and video creation software, Microsoft development tools, project management tools, and business process tools -Active member of WirelessRonin’s Disaster Recovery Management team, charged with ensuring proper disaster recovery processes are implemented and tested -Key member of the Global Technical Services Group providing system and software support to both internal and external clients around the world -Ensure I.T. processes in use at Wireless Ronin comply with industry standards of accountability (Sarbanes-Oxley) -Successfully built a Technical Support department, integrating industry standard support processes (ITIL) to service both internal users as well as external servers, applications and end users -Key member of the Quality Assurance team, implementing and managing both software and content QA processes and workflows
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Manager of IT
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May 2000 - Aug 2007
Managed server, network and desktop hardware and software technologies. Supported 60+ users across a variety of platforms and software Technical lead on various internal and client facing software and hardware projects Led a number of R&D initiatives around hardware and software solutions Aided in establishing QA processes, systems and test plans Managed budgets and vendor relations Managed server, network and desktop hardware and software technologies. Supported 60+ users across a variety of platforms and software Technical lead on various internal and client facing software and hardware projects Led a number of R&D initiatives around hardware and software solutions Aided in establishing QA processes, systems and test plans Managed budgets and vendor relations
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Trainer / Technical Support
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May 1997 - May 2000
Developed and taught a wide variety of Computer training courses for individual and corporate clients. Courses included the latest Microsoft operating systems and applications, A+ certification and a successful Microsoft Certified Systems Engineering certification program. Was also involved in supporting networks and systems for corporate clients on an as needed basis. Developed and taught a wide variety of Computer training courses for individual and corporate clients. Courses included the latest Microsoft operating systems and applications, A+ certification and a successful Microsoft Certified Systems Engineering certification program. Was also involved in supporting networks and systems for corporate clients on an as needed basis.
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Education
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1989 - 1992
Fanshawe College
MIA, Music and Technology -
1989 - 1992
Fanshawe College
Music Industry Arts, Music
Community
