Gary Pavao

Operations Specialist – (Online Fraud Investigator) at PCGameSupply
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Contact Information
us****@****om
(386) 825-5501
Location
Canada, CA
Languages
  • English Native or bilingual proficiency
  • Portuguese Professional working proficiency
  • Spanish Limited working proficiency
Skills

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Credentials

  • Anti Money Laundering Awareness
    Optimal Payments PLC
    Mar, 2015
    - Nov, 2024
  • Bribery & Corruption
    Optimal Payments PLC
    Feb, 2015
    - Nov, 2024
  • First Aid & CPR Level C
    Red Cross Blood Services

Experience

  • PCGameSupply
    • Canada
    • Computer Games
    • 1 - 100 Employee
    • Operations Specialist – (Online Fraud Investigator)
      • Sep 2015 - Present

      • Conduct phone interviews with potential fraudsters; • Initiate reports for police or worldwide law enforcement agency subpoenas; • Identify new or evolving online Fraud activities; • Assist in minimizing or preventing future Online Fraud from targeting the company; • Communicate with victims of Online Fraud; • Adapt to constant pattern changes of Online Fraud; • Complete daily Disputes/Chargeback resolution and complete investigation to determine type of fraud. • Conduct phone interviews with potential fraudsters; • Initiate reports for police or worldwide law enforcement agency subpoenas; • Identify new or evolving online Fraud activities; • Assist in minimizing or preventing future Online Fraud from targeting the company; • Communicate with victims of Online Fraud; • Adapt to constant pattern changes of Online Fraud; • Complete daily Disputes/Chargeback resolution and complete investigation to determine type of fraud.

  • Paysafe
    • United Kingdom
    • Financial Services
    • 700 & Above Employee
    • Fraud and AML Detection Specialist – (Member Security)
      • Feb 2015 - Sep 2015

      • Specialize in identifying Fraud or Money Laundering activities; • Prevent risk or loss to the company while identifying new trends; • Monitor queues; conduct high or low security reports, and other ad hoc tasks; • Act as an intermediary with the Investigations Team, Compliance Team and other Financial Institutions regarding fraud situations to minimize loss to the company; • Able to adapt to constant evolving Fraud and Money Laundering methodology; • KYC knowledge; • Understand various regulatory and compliance requirements. Show less

  • GardaWorld
    • Canada
    • Security and Investigations
    • 700 & Above Employee
    • Assistant Supervisor
      • Jun 2013 - Jan 2015

      • Motivate staff members while keeping them focused on tasks; • Work closely under the Trespass To Property Act; • Monitor all Fire Systems and Sprinkler Systems; • Generate weekly schedules for security staff members; • In charge of hiring and training process; • Initiate Occurrence Reports and Witness Statements; • Respond to Medical Emergencies, duress alarms, fire alarms & suspect containments. • Motivate staff members while keeping them focused on tasks; • Work closely under the Trespass To Property Act; • Monitor all Fire Systems and Sprinkler Systems; • Generate weekly schedules for security staff members; • In charge of hiring and training process; • Initiate Occurrence Reports and Witness Statements; • Respond to Medical Emergencies, duress alarms, fire alarms & suspect containments.

  • Special Security Services Group
    • Toronto, Canada Area
    • Security Guard
      • May 2011 - Jun 2013

      • Engage in Static and Dynamic security posts; • Work closely under the Trespass To Property Act; • Protect property and patrons by patrolling the area; • Apprehend suspects and evict violators; • Regulate and monitor building systems. • Engage in Static and Dynamic security posts; • Work closely under the Trespass To Property Act; • Protect property and patrons by patrolling the area; • Apprehend suspects and evict violators; • Regulate and monitor building systems.

  • Sport Chek
    • Canada
    • Sporting Goods Manufacturing
    • 700 & Above Employee
    • Sales Associate
      • Sep 2010 - Jan 2012

      • Communicate with customers on a daily basis; • Able to answer questions regarding products, services, procedures and processes; • Recommended merchandise based on individual requirements. • Communicate with customers on a daily basis; • Able to answer questions regarding products, services, procedures and processes; • Recommended merchandise based on individual requirements.

Education

  • Humber College
    Diploma, Criminal Justice/Police Science
    2010 - 2012

Community

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