Workforce Planning Manager

• Nov 2020 - Present

Universal Studios Hollywood, Assistant Manager - Human Resources - Team Member Programs

• Apr 2019 - Aug 2020

• Managed the employee perks program sourcing and selling discounted entertainment tickets and transportation passes• Created and execute engagement activities, including new attraction previews and vendor sales for groups as large as three thousand• Enhanced and maintained the company’s internal intranet site communicating employee perks and programs• Led the Human Resources Assistants responsible for supporting the employee life cycle• Responsible for managing labor and retail budgets

Universal Studios Hollywood, Assistant Manager - Workforce Planning and Analysis

• Sep 2016 - Apr 2019

• Assisted in the creation of the company's first Workforce Planning department; identifying/forecasting skillset gaps, working with leaders to determine 'critical roles' and retention/attrition mitigation strategies • Supported leaders with hiring, staffing, forecasting, workload, and time and pay• Introduced schedule bid methodology to frontline employees• Assisted with union contract negotiations • Managed Labor Support, the call center responsible for supporting operational vacancy coverage • Delivered on significant change management strategies and organizational changes

Universal Studios Hollywood, Assistant Manager - Attractions: The Wizarding World of Harry Potter™

• Jan 2016 - Sep 2016

• Directed day-to-day operation of Harry Potter and the Forbidden Journey attraction with a focus on the attainment of key business metrics and continuous improvement initiatives• Led salaried supervisors and over two hundred union employees frequently providing recognition and constructive feedback in a high-speed environment• Played a key role in the successful opening of Harry Potter and the Forbidden Journey attraction, with a focus on planning the labor needs, and interviewing and selecting the candidates for the opening team (two hundred positions).

Walt Disney World, Leader of Leader

• Apr 2012 - Dec 2015

• Supported leaders concerning hiring, staffing, forecasting, workload, scheduling, and deployment• Used data to collaborate with senior leadership and finance to drive organizational mix (fulltime/part-time/ seasonal)• Oversaw salaried and hourly employees responsible for the preparation of over four thousand employee's weekly schedules

Walt Disney World, Labor Manager

• Oct 2008 - Apr 2012

• Routinely met with senior executives to review workload, staffing, hiring plans, and quality of schedules• Supported leaders concerning hiring, staffing, forecasting, workload, scheduling, and deployment• Created staffing requirements for park festivals, special events, and operationally unique departments (Food / Retail/ Ops)• Assisted with STCU union contract negotiations • Managed the Catering/Special Events call center responsible for ensuring accurate and timely schedule communication to front line employees to support the constant changing convention business

Walt Disney World, Operations Guest Service Manager

• Apr 2004 - Oct 2008

• Led and motivated a team of approximately three hundred employees in a fast paced, constantly changing work environment in Epcot Main Entrance/Guest Relations, Disney Hollywood Studios Attractions and Magic Kingdom Attractions.• As Guest Relations Manager, collaborated with all operating areas throughout property to recover and resolve challenging Guest situations. and Epcot with teams as large as four hundred• Implemented improvements across several operations resulting in financial savings and significant increases in guest satisfaction scores