Gary Goyette
Technical Support Engineer at Linton Crystal Technologies- Claim this Profile
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Bio
John Reese
I had the pleasure of working Gary on several involved customer retrofit projects. He has a tremendous amount of attention to detail in keeping the communication flowing to keep these projects on track. He is also juggling a multitude of other projects as well. His depth of techinical product knowledge is also a tremendous asset. This includes but is not limited to mechanical, electrical and process. I can truly say Gary made a large impact in helping my projects be successful.
Luke Avissato
Gary was one of my first contacts with Kayex and he represented the company in a positive and professional manner. Highly capable and experienced, he is known throughout the company as being one of the most knowledgeable experts in the building. As a result, he has been promoted to a position tasked with interfacing with customers and solving complex problems daily. I personally looked to Gary for mentorship in both my professional and personal life.
John Reese
I had the pleasure of working Gary on several involved customer retrofit projects. He has a tremendous amount of attention to detail in keeping the communication flowing to keep these projects on track. He is also juggling a multitude of other projects as well. His depth of techinical product knowledge is also a tremendous asset. This includes but is not limited to mechanical, electrical and process. I can truly say Gary made a large impact in helping my projects be successful.
Luke Avissato
Gary was one of my first contacts with Kayex and he represented the company in a positive and professional manner. Highly capable and experienced, he is known throughout the company as being one of the most knowledgeable experts in the building. As a result, he has been promoted to a position tasked with interfacing with customers and solving complex problems daily. I personally looked to Gary for mentorship in both my professional and personal life.
John Reese
I had the pleasure of working Gary on several involved customer retrofit projects. He has a tremendous amount of attention to detail in keeping the communication flowing to keep these projects on track. He is also juggling a multitude of other projects as well. His depth of techinical product knowledge is also a tremendous asset. This includes but is not limited to mechanical, electrical and process. I can truly say Gary made a large impact in helping my projects be successful.
Luke Avissato
Gary was one of my first contacts with Kayex and he represented the company in a positive and professional manner. Highly capable and experienced, he is known throughout the company as being one of the most knowledgeable experts in the building. As a result, he has been promoted to a position tasked with interfacing with customers and solving complex problems daily. I personally looked to Gary for mentorship in both my professional and personal life.
John Reese
I had the pleasure of working Gary on several involved customer retrofit projects. He has a tremendous amount of attention to detail in keeping the communication flowing to keep these projects on track. He is also juggling a multitude of other projects as well. His depth of techinical product knowledge is also a tremendous asset. This includes but is not limited to mechanical, electrical and process. I can truly say Gary made a large impact in helping my projects be successful.
Luke Avissato
Gary was one of my first contacts with Kayex and he represented the company in a positive and professional manner. Highly capable and experienced, he is known throughout the company as being one of the most knowledgeable experts in the building. As a result, he has been promoted to a position tasked with interfacing with customers and solving complex problems daily. I personally looked to Gary for mentorship in both my professional and personal life.
Experience
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Linton Crystal Technologies
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United States
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Machinery Manufacturing
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1 - 100 Employee
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Technical Support Engineer
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Apr 2014 - Present
Responding to technical support inquiries from customers as well as supporting customer service in the areas of spare part and retrofit sales. Responding to technical support inquiries from customers as well as supporting customer service in the areas of spare part and retrofit sales.
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SPX Corporation
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United States
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Industrial Machinery Manufacturing
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1 - 100 Employee
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Manager, Warranty – SPX/Kayex Contracts
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Apr 2013 - Mar 2014
Handled a variety of customer, vendor, and technical issues related to the closure of the Kayex business.
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Technical Support Manager
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May 2012 - Mar 2013
•Managed customer service, spare part and retrofit sales of approximately $750K per year.•Acted as final authority for permanent software licenses for all worldwide installations. This process involved coordination with on-site Service personnel, Finance and Sales groups.
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Technical Support Specialist
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Sep 1999 - May 2012
• Acted as Interim Field Service Manager from 1999-2000 and again 2006-2008.• Acted as main point of contact for technical support inquiries from customers, Kayex personnel, and China Joint Venture personnel.• Served as technical liaison between customers and Kayex personnel to create field retrofit sales proposals with values up to $250K. These proposals addressed process and equipment improvements.• Provided technical analysis and warranty authorization for customer inquiries.• Managed daily activities relating to field installations and in-house testing of new equipment.• Grew the Test/Field Service group from 3 personnel to 20 to address rapid business growth.• Coordinated installation efforts for up to 100 installations and/or service calls per year, generating revenue of approximately $500K annually.• Responsible for department with annual budget in excess of $500K.• Involved in creation and support of a Problem Report database to track and analyze repair issues• Created and maintained a Technical Support database consisting of procedures, troubleshooting techniques and customized documentation used by various Kayex personnel.• Managed daily activities relating to field installations and in-house testing of new equipment. Show less
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Technical Support Engineer
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Jan 1997 - Sep 1999
• Handled technical support inquiries from customers, Kayex field personnel, and China Joint Venture personnel.
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Field Service/in-house test Group Leader/Supervisor
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Jan 1991 - Jan 1997
• Continued to serve as an F.S.E./in-house test technician along with being responsible for the daily leadership tasks of up to 18 people.• Software simulation debugging.
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Field Service Engineer/in-house test technician
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Jan 1984 - Jan 1991
• Performed in-house testing of newly built crystal growers. Worldwide travel to customer sites to install the equipment. In addition to installation tasks, field responsibilities included serving as an on-site project manager for the customer as well as providing maintenance, operational, and process training.
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Electrical Assembly Technician
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Aug 1983 - Jan 1984
• Built control console cabinets for crystal growing furnaces. Tasks included wiring harness installation, soldering components to control boards.
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