Gary Gadson

Operating Partner at Grain Management, LLC
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Contact Information
us****@****om
(386) 825-5501
Location
Frisco, Texas, United States, US

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Experience

    • United States
    • Investment Management
    • 1 - 100 Employee
    • Operating Partner
      • Jul 2022 - Present

      Primary responsibilities for supporting Portfolio Companies including: • Senior responsibility for each Portfolio Company investment • Main point-of-contact for CEO, CFO and Portfolio Company ELT • Development and oversight of the value creation plan • Direct communication with and Liaison for the Investment Deal Team • Directs Grain operational resources as needed at the Portfolio Company (including in-house and third-party contractors and/or consultants)

    • Managing Partner & CEO
      • Nov 2021 - Present

      Dallas-Fort Worth Metroplex M&A Integration, Strategy, Operational Executive, Operational Improvement, Transformation, Post Merger Integration, Corporate Governance, Value Creation, Change Management and Culture

    • United States
    • Telecommunications
    • 100 - 200 Employee
    • Interim Chief Executive Officer
      • Dec 2022 - May 2023

      Orlando, Florida, United States Summit Broadband is a leading fiber-optics telecommunications provider in Florida. The company provides high-speed internet, voice and video services to commercial and residential customers, as well as ethernet and dark-fiber transport to enterprise and wholesale customers. Providing a superior customer experience since 1994, Summit Broadband operates its own fiber-optic networks, with a reach of approximately 3,500 route miles, serving multiple industries and communities. In 2020 Summit… Show more Summit Broadband is a leading fiber-optics telecommunications provider in Florida. The company provides high-speed internet, voice and video services to commercial and residential customers, as well as ethernet and dark-fiber transport to enterprise and wholesale customers. Providing a superior customer experience since 1994, Summit Broadband operates its own fiber-optic networks, with a reach of approximately 3,500 route miles, serving multiple industries and communities. In 2020 Summit Broadband was acquired by Grain Management LLC. For more information, visit www.summitbb.com. Show less

    • United States
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Vice President Operations
      • Nov 2020 - Nov 2021

      Dallas-Fort Worth Metroplex As the Vice President Operations, Global Sales, for American Virtual Cloud Technologies, I instituted strategic programs, operations, and the project management office (PMO) across the spectrum of business units. Promoted to the marketing and sales organization to advance sales operations, change management initiatives, and merger integration. ► Key member of the merger integration team of Kandy Communication post $45M acquisition ► Mobilized a cross-disciplinary team to implement the… Show more As the Vice President Operations, Global Sales, for American Virtual Cloud Technologies, I instituted strategic programs, operations, and the project management office (PMO) across the spectrum of business units. Promoted to the marketing and sales organization to advance sales operations, change management initiatives, and merger integration. ► Key member of the merger integration team of Kandy Communication post $45M acquisition ► Mobilized a cross-disciplinary team to implement the Salesforce/Financial Force RM/ERM Platform to integrate the two companies’ quote to cash systems ► Governed the Transitional Service Agreement (TSA) by partnering with Ribbon Communications’ Chief Marketing Office to save $100K+ monthly by meeting deadlines ahead of schedule ► Selected corporate real estate abating $50K and saving $35K in annual rent ► Streamlined sales process to decrease deal desk review and acceptance from 3 weeks to 2 days ► Joined as VP of Strategic Execution promoted to VP of Global Sales Operation May 2021 Show less

    • United States
    • Telecommunications
    • 700 & Above Employee
    • Vice President of Operations, Training
      • Feb 2017 - Nov 2020

      Dallas-Fort Worth Metroplex As the Assistant Vice President of Operations and Business Training, I spearheaded the AT&T University organization with a budget of $75M and 400+ learning professionals that provide learning and talent development solutions for technical, business, and management employees. Boosted operational performance using KPIs and training metrics to enhance the customer experience (CX) and measure training impact. Demonstrated leadership skills working with cross-functional teams and executives to… Show more As the Assistant Vice President of Operations and Business Training, I spearheaded the AT&T University organization with a budget of $75M and 400+ learning professionals that provide learning and talent development solutions for technical, business, and management employees. Boosted operational performance using KPIs and training metrics to enhance the customer experience (CX) and measure training impact. Demonstrated leadership skills working with cross-functional teams and executives to prioritize business objectives and determine the strategic direction of annual training and planning. Provided leadership to management and first-time supervisors to executives ► Drove training solutions to 75K field and core service technicians to ensure consistent, high-quality client service delivery, exceed customer expectations and boost operational performance ► Led business sales, marketing, and product employees training programs resulting in $500M in new service revenue attributable to training initiatives ► Championed innovative NexGen plan published by CNBC and Harvard Business Review ► Established Agile software development team (DevOps) to build a software platform to transform the design processes, increase output by 50%, and delivery from movement to digital modalities ► Advanced digital technology adoption 100%+ to build employee engagement and reduce total cost of instructional delivery using delivery modalities – mobility, virtual, and web training ► Implemented the use of the PowerBI analytic tool to track employee performance data to identify training needs and employee impressions after training gathered via machine learning tool

    • AVP Enterprise Mobility Managed Services
      • Apr 2016 - Feb 2017

      Dallas-Fort Worth Metroplex As an Assistant Vice President, Enterprise Mobility Managed Services for AT&T, I empowered a team of 100+ mobility operations managers to successfully implement enterprise mobility management, Wi-Fi, Internet of Things (IoT), and mobile security solutions for 1,200 global enterprise clients with $500M in revenue. Implemented solutions services for Fortune 50 mobility customers. ► Delivered managed mobility services to 1,200+ enterprise customers and decreased cost by 15% ► Determined… Show more As an Assistant Vice President, Enterprise Mobility Managed Services for AT&T, I empowered a team of 100+ mobility operations managers to successfully implement enterprise mobility management, Wi-Fi, Internet of Things (IoT), and mobile security solutions for 1,200 global enterprise clients with $500M in revenue. Implemented solutions services for Fortune 50 mobility customers. ► Delivered managed mobility services to 1,200+ enterprise customers and decreased cost by 15% ► Determined appropriate operating model for mobility device management (MDM) solutions ► Governed project delivery and operational commitments to meet service level agreements (SLAs)

    • Director Customer Experience
      • Oct 2014 - Mar 2016

      Dallas-Fort Worth Metroplex As the Director of Customer Experience and Capital for AT&T's Partner Exchange, I accelerated the CX strategy and annual capital investments to drive engagement, retention, and business growth. Directly aligned a team charged with implementing and transforming the CX to deliver exponential growth and an effortless experience for 200+ solution providers doing business with AT&T. ► Instituted a CX review process to assess the ROI of new functions and capabilities and maximize revenue growth… Show more As the Director of Customer Experience and Capital for AT&T's Partner Exchange, I accelerated the CX strategy and annual capital investments to drive engagement, retention, and business growth. Directly aligned a team charged with implementing and transforming the CX to deliver exponential growth and an effortless experience for 200+ solution providers doing business with AT&T. ► Instituted a CX review process to assess the ROI of new functions and capabilities and maximize revenue growth and NPS objectives to plan and prioritize $25M in annual capital investments ► Reduced service delivery lifecycle by 67% via analysis and testing of API-based platform ► Leveraged experience to recruit a team of business process engineers to design 100+ new operational procedures and 500+ enhancements to support sales operations and services delivery

    • Director Of Operations
      • Feb 2013 - Oct 2014

      Dallas-Fort Worth Metroplex As the Director of Financial Operations for AT&T's Partner Exchange, I mobilized a team of 15+ financial professionals coaching on deal desk registration, credit and collections, audit, finance compliance, billing operations, and care focused on channel partners. ► Hired a new financial operations team for this start-up BU growing from 0-15 in 18 months ► Implemented new billing processes to improve billing accuracy by 83% in 6 months ► Created solutions finance program to facilitate… Show more As the Director of Financial Operations for AT&T's Partner Exchange, I mobilized a team of 15+ financial professionals coaching on deal desk registration, credit and collections, audit, finance compliance, billing operations, and care focused on channel partners. ► Hired a new financial operations team for this start-up BU growing from 0-15 in 18 months ► Implemented new billing processes to improve billing accuracy by 83% in 6 months ► Created solutions finance program to facilitate up to 90 days financing for partners to capital intensive solutions and equipment available to 150+ solutions providers ► Set processes with product, finance, and operations team to drive $200M+ service delivery

    • Director of Strategic Planning
      • Feb 2011 - Jan 2013

      Bedminster, New Jersey, United States As the Director of Strategic Planning for AT&T Business Solutions, I devised the long-term business strategy and led the analysis of recommendations for senior leadership on specific actions, including acquisitions and divestitures. Ensured successful implementation of policies. ► Pioneered the creation of the APEX with a 5-year business plan valued at $500M+ ► Led the business development team on the valuation and divestiture of a $50M BU ► Drove strategic initiatives for 2 planning… Show more As the Director of Strategic Planning for AT&T Business Solutions, I devised the long-term business strategy and led the analysis of recommendations for senior leadership on specific actions, including acquisitions and divestitures. Ensured successful implementation of policies. ► Pioneered the creation of the APEX with a 5-year business plan valued at $500M+ ► Led the business development team on the valuation and divestiture of a $50M BU ► Drove strategic initiatives for 2 planning cycles of the business plan, $60B in annual revenue ► Joined as Software Systems Engineer promoted to management leadership positions

    • Director Of Business Development
      • Mar 2009 - Feb 2011

      Oakton, Virginia, United States As the Director Of Business Development for AT&T, I led team of business development and project managers with the sale of complex IT Solutions to Federal customers. Produce competitive analyses to formulate strategic partnerships and key alliances with systems integrators and small businesses throughout several Federal agencies.

    • Business Development Manager
      • Nov 2005 - Mar 2009

      Vienna, Virginia Professional Services/Consulting Sales Client Business Manager

    • Technical Manager
      • Aug 2002 - Nov 2005

      Columbia, Maryland Project Manager - Information Security Software Systems Engineer - Information Security

    • United States
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Board Member
      • Aug 2011 - Jun 2018

      Board of Directors Chair Audit Committee

    • United States
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Senior Consultant
      • Feb 2000 - Aug 2002

      Information Assurance

    • United States
    • Defense and Space Manufacturing
    • 700 & Above Employee
    • Software Systems Engineer
      • Jan 1998 - Jan 2000

Education

  • Georgetown University McDonough School of Business
    Master of Business Administration - MBA, Global Business Strategy
    2003 - 2005
  • The Johns Hopkins University
    Master of Science - MS, Electrical and Computer Engineering
    1999 - 2002
  • Bowie State University
    Bachelor of Science - BS, Mathematics
    1991 - 1997
  • Institute for Mergers, Acquisitions and Alliances (IMAA)
    Certified Post-Merger Integration (CPMI), M&A Integration, Corporate Governance, Value Creation, Change Management and Culture
    2022 -
  • Southern Methodist University - Cox School of Business
    Graduate Certificate, Business Analytics
    2014 -

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