Experience

Pinnacle Pet Group

• United Kingdom
• Insurance
• 200 - 300 Employee

• Head of Customer Service

  • Dec 1997 - Present

  I am responsible for all aspects of Cardif Pinnacle Customer service managing 8 teams, ranging from New Business processing, Policy management, Call centre and all claims functions, comprising of around 200 Fte in total. I am responsible for all aspects of Cardif Pinnacle Customer service managing 8 teams, ranging from New Business processing, Policy management, Call centre and all claims functions, comprising of around 200 Fte in total.



Clarks Shoes

• Graduate Trainee

  • Oct 1994 - Apr 1996

  As part of the trainee programme I managed in a number of areas, spending 6 months running a factory production line, 5 months in international marketing and 12 months as a business development manager As part of the trainee programme I managed in a number of areas, spending 6 months running a factory production line, 5 months in international marketing and 12 months as a business development manager