Field Service and Installation Technician

• Jul 2020 - Present

Field Service Supervisor Commercial & Industrial Print

• Jul 2006 - Feb 2020

Promoted to Field Service Supervisor responsible for the management and development of our Southeast Qld service teams. (Creating a Commercial and Industrial) Print service team to support growth in the market from 1% to a 20% over 6 years. Responsible for maximising profitability of spare parts and consumables, setting KPIs, installation planning, upskilling, and coaching and mentoring the technical team members. This position reported directly to the National Service Delivery Manager for Production Print.Managing Installation Software Technical team responsible for the implementation of 70% major government and 20% commercial contracts. Working with project managers, sales, and key stakeholders to ensure contract deadlines were meet with compliance. Maintaining post implementation service, upgrades, and training.

Senior Field Service Technician

• Mar 2003 - Jul 2006

Kyocera Technical Specialist Field Technician, Main field technical service roll to specialise in Kyocera products in Panasonic dealership portfolio. Assist and upskill current technicians. Service Panasonic and Lanier equipment. Kyocera Technical Specialist Field Technician, Main field technical service roll to specialise in Kyocera products in Panasonic dealership portfolio. Assist and upskill current technicians. Service Panasonic and Lanier equipment.

Co Service Manager Field Service KM Document Solutions (NZ)

• Mar 1999 - Dec 2002

Transformed into a dealership my role was a co share concentrating on the northern region of the Waikato and Coromandel Peninsula. In this time creating effective change management from direct manufacturer (Kyocera Mita NZ) branch to a local dealership located in Hamilton New Zealand. Focused on maintaining customer relationships Transformed into a dealership my role was a co share concentrating on the northern region of the Waikato and Coromandel Peninsula. In this time creating effective change management from direct manufacturer (Kyocera Mita NZ) branch to a local dealership located in Hamilton New Zealand. Focused on maintaining customer relationships

Regional Technical Manager Kyocera Mita NZ LTD

• Feb 1997 - Feb 1999

Continuance of previous role when Mita Japan merged with Kyocera, assisting regional dealers with technical product support. Successful in the development of a new Tauranga Branch. Maintaining Field Service role concurrently.Key challenges were planning and implementing regional support at dealership sites while operation fields service of my local client base. Company merger with total rebranding and different market strategy philosophies.Significant Achievements:-Moving and Setting up new Premises with successful rebranding with minimal disruption or effect with key stakeholders and customers.-Successful Tauranga branch implementation, quality technical staff recruitment.

Field Service Technician/Regional Technical Manager Mita Copiers NZ LTD

• Feb 1988 - Feb 1997

Starting this role as a Field Service Technician I gained a promotion to Regional Technical Manager responsible for providing Technical support for the Waikato/Bay of Plenty and Taranaki Dealer network. During this role I successfully balanced field service and local branch service and technical management. Implementation of product refurbishment programmes, new updated meter charge service contract plans. Starting this role as a Field Service Technician I gained a promotion to Regional Technical Manager responsible for providing Technical support for the Waikato/Bay of Plenty and Taranaki Dealer network. During this role I successfully balanced field service and local branch service and technical management. Implementation of product refurbishment programmes, new updated meter charge service contract plans.

Customer Service Representative Rank Xerox NZ

• Jan 1987 - Feb 1988

In this role I was responsible for the establishment of a local customer service call centre and service despatch. This provided technical advice to client’s over the phone and despatch technicians service orders. Having a technical background, I was able to call avoid 30% of service orders generated.Key Responsibilities:• Customer Service Call Centre. •Customer Operator Training.• Technical field service delivering preventive and emergency service of Xerox Office Products.• Responsible for Inventory control of spare parts in van

Electrical Apprenticeship Central Waikato Power Board

• Mar 1981 - Jan 1987

In this role I completed my electrical registration and gained many and varied supply authority experiences from Engineering, Design, Testing, Control Room, Faults and Line Reticulation.Significant Achievements:-Design implement and test substation and 33kv lines Hamilton to Raglan.-Achieve Electrical Registration In this role I completed my electrical registration and gained many and varied supply authority experiences from Engineering, Design, Testing, Control Room, Faults and Line Reticulation.Significant Achievements:-Design implement and test substation and 33kv lines Hamilton to Raglan.-Achieve Electrical Registration