Experience

Greensill Capital - in administration

• United Kingdom
• Financial Services
• 1 - 100 Employee

• Head - People Services

  • Feb 2020 - Present

  Created strategy for operational HR: Designed and developed customer centric self-service model focused on automation of administrative tasks, enabling growth of advisors to personally guide managers and employees directly.Aligned strategy to key company deliverables focusing on speed of execution and accuracy, creating a self-service consumer data driven information centre for employees, managers and advisors dealing with 250 enquiries a week. Led on discussion to create a global business services bringing IT, Facilities, Finance and People Services together into one support platformCreated an interactive employee information centre, based on a simple search bar design, using machine learning and information in the case management system to return results to employees quickly and accurate predictions of employee search results.Transitioned the organisation from people reporting (lists) to metrics (analysis) through to analytics showing trends for the future. Supported the growing global employee population in both existing and new countries going from 500 to 1200 employees, enabled the global team of advisors and data experts to advise teams in other locations globally. Led on the integration of newly acquired business in Latam - aligning culture, working practises and systems to expand the HR Operational support.Created the strategy for HR framework for new country builds of China, India and Saudi Arabia



Navitas

• Australia
• Higher Education
• 700 & Above Employee

• Director HR Shared Services Europe

  • Oct 2017 - Dec 2019

  Engaging business leaders and employees to build an understanding of the culture, the business requirements and potential roadblocks for establishing an HR shared service across 13 partner University colleges.Redesign of policies and contracts to enable managers and employees to become self-reliant in their work.Created the HR Services strategy steps, creating a single point of contact for all HR enquiries, introduction of an intranet and focus on data integrity. Redesigned processes to handle 120+ recruits per year, 1250 tickets and the annual performance calibration and pay review processes to enable a team of 4 to focus on delivering a service.Responsible for developing a business metrics framework to enable on-going discussions in relation to identifying business drivers and building the Navitas HR Shared Services delivery model.Responsible for the HR setup and implementation for 3 new colleges in Europe including contracts, handbook, outsourced payroll provider, and recruitment.Collaborating with key business leaders and Managers to build an understanding of the role of manager and understanding of HR Shared Services as enablers.Led the HR project to implement the HR support structure for the new colleges in the Netherlands and Germany and acquisition of the pathway college at Leicester University



Lucy Group Ltd

• United Kingdom
• Appliances, Electrical, and Electronics Manufacturing
• 1 - 100 Employee

• Global HR Shared Services Manager

  • 2015 - Aug 2017

  Building, developing and energising a global team of 8, Administrators, Advisor, Data Analyst and HR Manager, to design and implement a global shared services model and manage on going operational needs.Responsible for activating a change in culture by empowering managers through the build and launch of a company intranet, delivering manager employee relation guides, workbooks and training sessions Leading the negotiations and global implementation of Oracle Cloud People System to assist in helping managers and employees to become self reliant.Responsible for building an HR process blueprint



AkzoNobel

• Netherlands
• Chemical Manufacturing
• 700 & Above Employee

• Global HR Shared Services Functional Expert

  • Aug 2012 - Nov 2015

  Responsible for the global implementation and on-going operations of the core HR database.Working with Country Shared Serviced Centre leads and the centres of excellence to standardise and harmonise current business working practises ready for the core HR system go liveEmbedding the HR Model into the Company to ensure smooth running of the HR Shared Services Operations

• HR Technology Implementation Manager

  • Apr 2010 - Aug 2012

  Leading a team of 3 employees responsible for the creation, development and implementation of the technology strategy for the UK Shared Service Centre technology. Technologies implemented include case management system, time and attendance system, online filing system and intranet.Creating and developing contacts within different functional teams to assist with the change management moving from paper to IT processes.

• HR Shared Services Manager - Deocrative Paints UK

  • Apr 2008 - Mar 2010

  Responsible for a team of 10 employees providing HR administration support to the organisation.Responsible for the centralisation of the shared services administration team into one location and the integrating of the HR advisors from the business to central team to provide consistent advice across the Decorative business to managers.



ICI / National Starch & Chemical

• HR Manager

  • Oct 2007 - Mar 2008

  Leading a team of 3 employees to deliver advice and guidance to managers on employment issues, performance management and sale of businessProviding advice to managers on maintaining performance while transitioning employees to new business outside of AkzoNobel and realigning resources within the organisation



Imperial Chemical Industries (ICI)

• 1 - 100 Employee

• Transformation Manager

  • Jan 2007 - Oct 2007

  Part of a Global implementation team designing and building global HR processes to be used by a centralised shared service centreResponsible for the design of global administration, benefits and payroll processes, liaising with local shared services leads to implement and localise the global processes.



Cisco

• United States
• Software Development
• 700 & Above Employee

• HR Project Manager

  • Jun 2005 - Dec 2006

  Responsible for development and implementation of processes to support business goals and initiatives leading to increase productivity.Leading a global project on vendor management worth $500million, mapping the current state and developing a vendor engagement process. Engaging with stakeholders, building a business case and gathering requirements.Facilitating functional led projects such as developing a new recruitment model and benefits processes for Europe and emerging markets to ensure quick response to business needs.



Cisco

• United States
• Software Development
• 700 & Above Employee

• EMEA HR Shared Service Manager

  • May 2004 - Apr 2005

  Leading a team of 10 employees that provided HR generalist advice to 6,000 employees over the phone and internet through a case management system.Increased customer service from 3.6 to 4.5 managing individual and team performance, creating a customer service culture.Leading and implementing outsourcing of 1500 data processes and 2100 voice processes.



Cisco

• United States
• Software Development
• 700 & Above Employee

• Business Analyst

  • Apr 2002 - Feb 2004

  Managed Human Resource projects globally related to PeopleSoft database, HR systems and processes leveraging technology to increase productivity of 34,000 employees.Designed & implemented a training programme for 200 users of the PeopleSoft database.Consulting on HR, technical and business issues with employees at all levels.

• Human Resources Analyst

  • Oct 1998 - Mar 2002

  Advising 5,000 employees and managers throughout Europe on general HR issues concerning Stock, Compensation, Performance Management and Relocation.Organising and implementing the resourcing process to deal with 200 new hires per month and integrated 600 acquired employees into Cisco Systems dealing with issues on benefits, HR processes and programmes.