Experience

EDF (UK)

• United Kingdom
• Utilities
• 700 & Above Employee

• Sales Manager

  • Nov 2016 - Present



Ski Beat

• France
• Leisure, Travel & Tourism
• 1 - 100 Employee

• Sales manager

  • Nov 2014 - Mar 2016

  Key responsibilities: -• Responsible for the annual sales delivery for the Ski beat brand as part of the Topflight group. Revenue target was 5.4million, achieved 5.7 million, both seasons.• Managing department of 6 sales consultants• Conducting regular and timely appraisals, sales training, coaching, development, and individual performance of each member of the team.• Constant communication with the French resort team and Dublin HQ to ensure consistent approach to sales and customer service was a priority.• Developed and deployed new reporting suite to ensure the business became sales focused rather than its traditional customer service approach.



Jenny Craig Weight Management

• United States
• Telecommunications
• 1 - 100 Employee

• Sales manager

  • Oct 2011 - Jun 2014

  Key responsibilities: -• Consistently managed and delivered against all financial and unique weight loss KPI’s for the Jenny Craig contact centre within Spokenfor. This included Sales conversion, revenue, outbound strategy completion, weight loss, re-order rate, and client data capture for marketing campaigns.• Inbound rota & traffic management to efficiently handle all media generated calls.• Daily communication and strategy tasking; to understand and maximize media spend and conversion by media channel.• Achievement of Outbound objectives to return clients to active subscriptions.• Recruitment and full training of all new staff to the campaign sales floor.



Three UK

• United Kingdom
• Telecommunications
• 700 & Above Employee

• Sales manager

  • Sep 2010 - Oct 2011

  Key responsibilities: -• Strategy and administration of sales executive data and existing customer databases to test and identify the most successful way to maximize profitability.• Managing, training, and developing a growing team of sales professionals to achieve the challenging sales targets for the Three Network’s business platform.• Recruitment of all new staff and HR management of existing staff.• Client management and regular organization of distribution network to ensure the best grade of customer satisfaction.



Domestic & General

• United Kingdom
• Financial Services
• 700 & Above Employee

• Call centre manager

  • Jul 2006 - Sep 2010

  Key responsibilities: -• To deliver financial profitability to D&G’s budget forecasts relating to client expectations. I was responsible for the SKY Client with a budgeted Gross Profit expectation of £4million pa. • Direct line management of 25 Sales managers to ensure their success, direction, progression and profitability of their individual teams (approx 11 staff per team).• To deliver practiced and original initiatives to ensure the continuing flexibility and growth of the business, account and client relations.• To analyse and produce reporting solutions to the continued adaptability of the business whilst maintaining the statistical administration of the account.• To engage my staff to enjoy and take pride in their work in delivering the challenging targets they face on a daily basis.