Director of Business Development

• Jul 2023 - Present

Core Technologies Consultant

• Jun 2023 - Present

President \ Owner

• Dec 2010 - Present

Engineering Technology Lead, Enterprise Network, Mobile in building Solutions EO+T

• Sep 2018 - Aug 2022

Engineering Technical Lead EO+T

• Oct 2016 - Aug 2022

Enterprise Engineering Manager

• Oct 2016 - Aug 2022

- Supervise tasks related to the IT department, team creatives, engineering department, training and development, networking, and multiple others concerning communications and strategic planning - Competently managed to provide cellular services such as interfaces, rooftop antennas, internet services, and base stations, and handled Radio interface, Metro cells, GPS Nodes, DAS 4 carrier solution, and radio access units

Brillio \TALTeam Contractor - For Network\ Voice moderization project

• Dec 2013 - Oct 2016

- Responsibly supervise departments and provide ‘plain old telephone service’ (POTS) and multiple complex features that include automatic call distribution and 800-services - Regularly deal with clients and vendors and ensure compliance with the contracts while distributing network and voice services to the clients - Collaborate with the call manager and help him in IM&P services as well as manage phones, telepresence, turrets, jabber, and mobile jabber solutions

Contract through APEX

• Dec 2013 - Apr 2014

Collections Loss Mitigation IT Level III BSA - Maintained and updated Dial Plan for Call Center Manual Dial Agents utilizing the Outbound Avaya Dialers as the main source of information to provide recommendations for a major update to Avaya S8800 Call Center Systems - Provided guidance on Compliance, Guard Times, and recommended updates for US Dial plans for USCARD, Auto Finance, and Home Loan divisions - Consulting services on Enterprise Recording System, Verint… Show more Collections Loss Mitigation IT Level III BSA - Maintained and updated Dial Plan for Call Center Manual Dial Agents utilizing the Outbound Avaya Dialers as the main source of information to provide recommendations for a major update to Avaya S8800 Call Center Systems - Provided guidance on Compliance, Guard Times, and recommended updates for US Dial plans for USCARD, Auto Finance, and Home Loan divisions - Consulting services on Enterprise Recording System, Verint Impact 360. Designed upgrades necessary for Storage and Contact Databases - Telephony SME for my leadership team Show less Collections Loss Mitigation IT Level III BSA - Maintained and updated Dial Plan for Call Center Manual Dial Agents utilizing the Outbound Avaya Dialers as the main source of information to provide recommendations for a major update to Avaya S8800 Call Center Systems - Provided guidance on Compliance, Guard Times, and recommended updates for US Dial plans for USCARD, Auto Finance, and Home Loan divisions - Consulting services on Enterprise Recording System, Verint… Show more Collections Loss Mitigation IT Level III BSA - Maintained and updated Dial Plan for Call Center Manual Dial Agents utilizing the Outbound Avaya Dialers as the main source of information to provide recommendations for a major update to Avaya S8800 Call Center Systems - Provided guidance on Compliance, Guard Times, and recommended updates for US Dial plans for USCARD, Auto Finance, and Home Loan divisions - Consulting services on Enterprise Recording System, Verint Impact 360. Designed upgrades necessary for Storage and Contact Databases - Telephony SME for my leadership team Show less

Technical Lead Engineer

• Jul 2008 - Nov 2013

- Supervised designing operations and ensured that all IT-related tasks go seamless - Engineering leader, regularly communicate and consultant with multiple departments and collaborate with multiple departments and engineerings - Supervised designing operations and ensured that all IT-related tasks go seamless - Engineering leader, regularly communicate and consultant with multiple departments and collaborate with multiple departments and engineerings

Lead - IT Operations Call Centers @Capital One for Verizon

• Jul 2008 - Nov 2013

- Adeptly led multiple projects and managed all Call center inbound customer ticket queues - Verint Lead and SME for Enterprise System - Competent Leader, worked on Complex projects on both the Campus and the Call Center as required - Adeptly led multiple projects and managed all Call center inbound customer ticket queues - Verint Lead and SME for Enterprise System - Competent Leader, worked on Complex projects on both the Campus and the Call Center as required

Consultant for Verizon at Capital One

• Sep 2006 - Jul 2008

- Lead Engineer for Centralized Voice mail Study (Cisco Unity versus Nortel UM-2000). High-level engineering for VPIM protocols between various NORTEL to Cisco interoperability - Perform patch management and impact of installations - Engineer for all documentation, Change Control and evaluating implementation risks. - A competent project leader and team member for various parts of Cisco CCM deployment of over 8600 Cisco phones - Lead Engineer for over 1000 analog… Show more - Lead Engineer for Centralized Voice mail Study (Cisco Unity versus Nortel UM-2000). High-level engineering for VPIM protocols between various NORTEL to Cisco interoperability - Perform patch management and impact of installations - Engineer for all documentation, Change Control and evaluating implementation risks. - A competent project leader and team member for various parts of Cisco CCM deployment of over 8600 Cisco phones - Lead Engineer for over 1000 analog port conversion to Cisco VG224 - Site preparation for Cisco Call Manager deployment - Work directly with Verizon PMO’s office, Verizon Operations, and Area management - Major Challenge conversion impact to Dialers, ICM, IVR, Aspect Call center, Locations on Cisco Call Manager, Call routing and design implementation plans that minimize risk and downtime Show less - Lead Engineer for Centralized Voice mail Study (Cisco Unity versus Nortel UM-2000). High-level engineering for VPIM protocols between various NORTEL to Cisco interoperability - Perform patch management and impact of installations - Engineer for all documentation, Change Control and evaluating implementation risks. - A competent project leader and team member for various parts of Cisco CCM deployment of over 8600 Cisco phones - Lead Engineer for over 1000 analog… Show more - Lead Engineer for Centralized Voice mail Study (Cisco Unity versus Nortel UM-2000). High-level engineering for VPIM protocols between various NORTEL to Cisco interoperability - Perform patch management and impact of installations - Engineer for all documentation, Change Control and evaluating implementation risks. - A competent project leader and team member for various parts of Cisco CCM deployment of over 8600 Cisco phones - Lead Engineer for over 1000 analog port conversion to Cisco VG224 - Site preparation for Cisco Call Manager deployment - Work directly with Verizon PMO’s office, Verizon Operations, and Area management - Major Challenge conversion impact to Dialers, ICM, IVR, Aspect Call center, Locations on Cisco Call Manager, Call routing and design implementation plans that minimize risk and downtime Show less

Telecommunication Engineer, Florida Department of Transportation

• Jun 2004 - Sep 2006

- Florida Department of Transportation - Office Of Tolls – SUNPASS (Turnpike Enterprise) - Telecommunication Engineer - Competently Engineered, provided support, and maintained all Sunpass Call Centers including Boca Raton (170 Agents) both Call Center and Data Center, Orlando 2 (up to 205 Agents scalable to 350) Call Center, and SunWatch (8 Agents) call center - Sawgrass/ Deerfield facility including all 16 lanes of Sawgrass expressway, Tampa Regional office, N Broward… Show more - Florida Department of Transportation - Office Of Tolls – SUNPASS (Turnpike Enterprise) - Telecommunication Engineer - Competently Engineered, provided support, and maintained all Sunpass Call Centers including Boca Raton (170 Agents) both Call Center and Data Center, Orlando 2 (up to 205 Agents scalable to 350) Call Center, and SunWatch (8 Agents) call center - Sawgrass/ Deerfield facility including all 16 lanes of Sawgrass expressway, Tampa Regional office, N Broward Office Of Tolls. Backup to Head Quarters campus at Turkey Lake (Orlando) and all significant locations - Worked as a Project Lead on all Telecom Projects and ensured to sustain highly productive work environments - Telecom Engineer and Solution Designer (SunPass and the Enterprise) Accomplishments: - Member of the project that deployed an Enterprise-wide communications network that utilizes VOIP, TDM, Microwave and linked all core locations together - Successfully deployed new phone system to Tampa office (Nortel BCM-50) was recognized for completing the assigned project within 3 weeks. that included everything from design, procurement, to deployment and budget management - Network Orlando and Boca Call Centers to act as 1 call center based on the longest idle agent. - Orlando 2, Designed, procured, and implemented a networked call center designed for 205 agents scalable to 350, introduce SIP IP Trunking to the State government. - Introduced Enhanced Reporting capabilities for Symposium and stabilized an aging IVR system Show less - Florida Department of Transportation - Office Of Tolls – SUNPASS (Turnpike Enterprise) - Telecommunication Engineer - Competently Engineered, provided support, and maintained all Sunpass Call Centers including Boca Raton (170 Agents) both Call Center and Data Center, Orlando 2 (up to 205 Agents scalable to 350) Call Center, and SunWatch (8 Agents) call center - Sawgrass/ Deerfield facility including all 16 lanes of Sawgrass expressway, Tampa Regional office, N Broward… Show more - Florida Department of Transportation - Office Of Tolls – SUNPASS (Turnpike Enterprise) - Telecommunication Engineer - Competently Engineered, provided support, and maintained all Sunpass Call Centers including Boca Raton (170 Agents) both Call Center and Data Center, Orlando 2 (up to 205 Agents scalable to 350) Call Center, and SunWatch (8 Agents) call center - Sawgrass/ Deerfield facility including all 16 lanes of Sawgrass expressway, Tampa Regional office, N Broward Office Of Tolls. Backup to Head Quarters campus at Turkey Lake (Orlando) and all significant locations - Worked as a Project Lead on all Telecom Projects and ensured to sustain highly productive work environments - Telecom Engineer and Solution Designer (SunPass and the Enterprise) Accomplishments: - Member of the project that deployed an Enterprise-wide communications network that utilizes VOIP, TDM, Microwave and linked all core locations together - Successfully deployed new phone system to Tampa office (Nortel BCM-50) was recognized for completing the assigned project within 3 weeks. that included everything from design, procurement, to deployment and budget management - Network Orlando and Boca Call Centers to act as 1 call center based on the longest idle agent. - Orlando 2, Designed, procured, and implemented a networked call center designed for 205 agents scalable to 350, introduce SIP IP Trunking to the State government. - Introduced Enhanced Reporting capabilities for Symposium and stabilized an aging IVR system Show less

Senior Telecommunications Engineer

• Jun 2002 - Jun 2004

- Senior Telecom Specialist (HealthNet, VISTA HealthPlan) - Proficiently converted 3 Health strategies into one new corporation including all voice networks - A diligent project team member, assisted in the conversion of the Hollywood office from AVAYA to Nortel Opt 61c - Converted existing Call Centers from Meridian Max to Symposium - Effectively led operations for multiple effective and successful plans - Senior Telecom Specialist (HealthNet, VISTA HealthPlan) - Proficiently converted 3 Health strategies into one new corporation including all voice networks - A diligent project team member, assisted in the conversion of the Hollywood office from AVAYA to Nortel Opt 61c - Converted existing Call Centers from Meridian Max to Symposium - Effectively led operations for multiple effective and successful plans

Senior Telecommunications Engineer

• Apr 1997 - Jun 2002

Senior Telecom Specialist (HealthNet, VISTA HealthPlan) - Successfully converted 3 Health Plans into one new corporation including all voice networks - Competent team member, assisted in converting the Hollywood office from AVAYA to Nortel Opt 61c - Converted existing Call Centers from Meridian Max to Symposium and New IVR platform (250 + seat call center) - Regularly collaborated with both IT and Senior staff on all matters concerning the new corporation - Proficiently… Show more Senior Telecom Specialist (HealthNet, VISTA HealthPlan) - Successfully converted 3 Health Plans into one new corporation including all voice networks - Competent team member, assisted in converting the Hollywood office from AVAYA to Nortel Opt 61c - Converted existing Call Centers from Meridian Max to Symposium and New IVR platform (250 + seat call center) - Regularly collaborated with both IT and Senior staff on all matters concerning the new corporation - Proficiently created all-new call center reports and provided daily reporting requirements to the management - Performed all Telecommunications Analyst tasks Telecomm Specialist II (HealthNet) - In addition to Florida, the entire North East was added to my job responsibilities - Forecasting budget needs and working with all vendors from maintenance contracts to carrier needs - Created and Implemented Disaster Recovery plans for all locations Telecomm Specialist (Foundation Health Systems, Florida) - Held responsible for 7 Florida locations Adds, Moves & changes for NORTEL Meridian Switches (Options 11c – 81c) - Call Center design and reporting for 100 seat call center - Managed Meridian Mail and Meridian MAX Systems & CDR Systems Major Accomplishments: - 1 million dollar cost savings in Florida my first year - $350k savings plan in the North East (Pennsylvania, New Jersey) - Project Managed new offices, relocation, and consolidations - Project manager for Y2k conversion & testing for 11 locations - Introduced full function IVR system for Customer Service, Claims & Medical - Web Site Design Team - Conversion from Meridian MAX to Symposium Call Center - Change of ownership conversion team - Recognized by Senior Staff for above and beyond my scope of work Show less Senior Telecom Specialist (HealthNet, VISTA HealthPlan) - Successfully converted 3 Health Plans into one new corporation including all voice networks - Competent team member, assisted in converting the Hollywood office from AVAYA to Nortel Opt 61c - Converted existing Call Centers from Meridian Max to Symposium and New IVR platform (250 + seat call center) - Regularly collaborated with both IT and Senior staff on all matters concerning the new corporation - Proficiently… Show more Senior Telecom Specialist (HealthNet, VISTA HealthPlan) - Successfully converted 3 Health Plans into one new corporation including all voice networks - Competent team member, assisted in converting the Hollywood office from AVAYA to Nortel Opt 61c - Converted existing Call Centers from Meridian Max to Symposium and New IVR platform (250 + seat call center) - Regularly collaborated with both IT and Senior staff on all matters concerning the new corporation - Proficiently created all-new call center reports and provided daily reporting requirements to the management - Performed all Telecommunications Analyst tasks Telecomm Specialist II (HealthNet) - In addition to Florida, the entire North East was added to my job responsibilities - Forecasting budget needs and working with all vendors from maintenance contracts to carrier needs - Created and Implemented Disaster Recovery plans for all locations Telecomm Specialist (Foundation Health Systems, Florida) - Held responsible for 7 Florida locations Adds, Moves & changes for NORTEL Meridian Switches (Options 11c – 81c) - Call Center design and reporting for 100 seat call center - Managed Meridian Mail and Meridian MAX Systems & CDR Systems Major Accomplishments: - 1 million dollar cost savings in Florida my first year - $350k savings plan in the North East (Pennsylvania, New Jersey) - Project Managed new offices, relocation, and consolidations - Project manager for Y2k conversion & testing for 11 locations - Introduced full function IVR system for Customer Service, Claims & Medical - Web Site Design Team - Conversion from Meridian MAX to Symposium Call Center - Change of ownership conversion team - Recognized by Senior Staff for above and beyond my scope of work Show less

Senior Vice President Operations and Purchasing (Part Owner)

• Jun 1991 - Dec 1999

Senior Vice President Operations and Purchasing (Part Owner) - Purchased a failing computer store with partners and reintroduced to the market a strong competitor with many new product lines - Recognized as one of KAYPRO’s largest computer dealers in the Central Florida marketplace Senior Vice President Operations and Purchasing (Part Owner) - Purchased a failing computer store with partners and reintroduced to the market a strong competitor with many new product lines - Recognized as one of KAYPRO’s largest computer dealers in the Central Florida marketplace

Senior Vice President Operations and Purchasing

• May 1986 - Jun 1991

Senior Vice President Operations and Purchasing - Started in technical sales and quickly recognized for my ability to successfully manage a large staff - Promoted to the Vice President's position after the business engages in a nationwide marketing campaign to promote our product worldwide Major Accomplishments: - Enhanced Sales from $250,000 to well over a million in the first year of my tenure - Successfully negotiated the purchase of major computer manufacture, Columbia… Show more Senior Vice President Operations and Purchasing - Started in technical sales and quickly recognized for my ability to successfully manage a large staff - Promoted to the Vice President's position after the business engages in a nationwide marketing campaign to promote our product worldwide Major Accomplishments: - Enhanced Sales from $250,000 to well over a million in the first year of my tenure - Successfully negotiated the purchase of major computer manufacture, Columbia Data Products, and collaborated with the owners directly in the resurrection of the old customer database, and assisted with the creation of a new product line - Featured with the owner in Venture Magazine (July 1986 issue) Show less Senior Vice President Operations and Purchasing - Started in technical sales and quickly recognized for my ability to successfully manage a large staff - Promoted to the Vice President's position after the business engages in a nationwide marketing campaign to promote our product worldwide Major Accomplishments: - Enhanced Sales from $250,000 to well over a million in the first year of my tenure - Successfully negotiated the purchase of major computer manufacture, Columbia… Show more Senior Vice President Operations and Purchasing - Started in technical sales and quickly recognized for my ability to successfully manage a large staff - Promoted to the Vice President's position after the business engages in a nationwide marketing campaign to promote our product worldwide Major Accomplishments: - Enhanced Sales from $250,000 to well over a million in the first year of my tenure - Successfully negotiated the purchase of major computer manufacture, Columbia Data Products, and collaborated with the owners directly in the resurrection of the old customer database, and assisted with the creation of a new product line - Featured with the owner in Venture Magazine (July 1986 issue) Show less