Experience

Solar Technology, Inc.

• United States
• Manufacturing
• 1 - 100 Employee

• Supply Chain Manager & Purchasing Manager

  • Apr 2021 - Present

   Oversee and participate in the receiving, unloading and inspection of shipments for  Notate and alert supplier of damage and non-conformities to purchase order specifications and packing slips regarding shortages, damaged goods or other discrepancies Investigate, Run and follow-up on scrap, delivery, and back open order reports. Oversee and participate in the shipping, receiving, storing and issuing of DC supplies andequipment; assure supplies, materials, equipment are delivered in a timely manner. Analyze, generate, prepare and distribute multiple reports. Track and schedule containers and communicate changes. Oversee and participate in the stocking of products; plan storage location; determineproper location of product to allow maximum space utilization. Serve as a lead over an assigned warehouse function; train and provide lead workdirection and guidance to assigned staff; prioritize work assignments. Fill, prioritize and process requisitions; pull, pack and ship items in accordance toestablished procedures; Use independent judgment and be self-motivated Ability to pay close attention to details for extended periods. Meet production standards/goals as set by President, CFO, CEO,VP and Operations manager. Process and monitor status of purchase orders Monitor and investigate back order shipments  Process scrap and waste reports  Monitor inventory levels and perform/execute inventory system adjustments  Monitor and Process return of goods  Work with AR and AP on price discrepancies and corrections Ensure and assist in identifying accuracy on product pricing and invoices



Fleetrock

• United States
• Software Development
• 1 - 100 Employee

• Schedule Coordinator

  • Jul 2020 - Oct 2021

  - Inbound and Outbound calls from our Customers, and Vendors- Overseeing the work of service providers to ensure accurate and timely repairs- Reviewing Estimates and Invoices for cost savings, warranty as appropriate- Scheduling Preventative Maintenance for small, medium, and heavy duty equipment- Be a leader in following standards for vehicle care and maintenance- On-boarding Vendors to grow our network- Align Vendor costs when on-boarding new vendors- Excellent team player- Ability to toggle between multiple systems- Scheduling and organizing and monitoring of service appointments- Pay and Invoice work orders



DHL Supply Chain

• Germany
• Transportation, Logistics, Supply Chain and Storage
• 700 & Above Employee

• Group Coordinator Lead

  • Oct 2019 - Apr 2020

  - Assess, calculate and report daily volume of inbound shipments and internal transfers- Delegate employee efforts and direction with other leads - Dispatching of shipments- Supervise and manage inbound volume and LTL order status- Schedule inbound shipment requests- Schedule outbound shipment pick ups- Uploading, formatting and creation of .CSV files- Monitor inbound inventory- Conduct inbound shipment audits daily- Volume and shipment reporting- Ability to Manage 10-30 employees- Unloading and loading- Inventory troubleshooting and problem solving- Train new hires and temp workers- Receiving/Shipping- Picking and packing- Warehouse management systems and software such as JDA, FatClient, SCOre, MS Outlook, MS Excel,



Sequential Technology International

• United States
• Telecommunications
• 400 - 500 Employee

• Installation Tracking Specialist (for AT&T)

  • Jun 2019 - Oct 2019

  This position entails Enterprise Small Medium Business (SMB) Concierge program. SMB Installation Tracking Specialists will be required to think on their feet and multi-task while adapting to change quickly. The SMB Installation Tracking Specialist will partner with business customers, channel partner office owners, local sales agents, and our external customer’s local market garages to facilitate the installation of Broadband, Internet, Video, and Voice services. Essential Responsibilities include but are not limited to: • Manage key SMB order stakeholders via outbound calls, instant message and email with a goal of providing high quality concierge services expected to result in a >60% installation rate for the program • Receive and document all steps taken in the installation attempts for business customers and sellers SMB Telecom Services order o SMB Telecom Services include: ▪ Business Voice ▪ Business Broadband ▪ Business Video ▪ Bolt-on services • Comply with program processes and procedures • Manage daily installation work lists proactively ensuring daily work is completed by the end of the shift • Resolve customer escalations as assigned by the management team through the Workfront system • Manage orders and escalations effectively through detailed and accurate note tracking and tracking of all steps followed to secure a successful installation or resolution • Accurately process SMB telecom service orders through installation by ensuring: o Correct order processing through multiple back-end ordering systems o Outbound follow up calls to ensure order processing and troubleshooting o Pre-installation email and outbound calls ensuring technical and customer readiness • Ability to create/modify spreadsheets to convey results of team performance and analysis performed • Ability to create documents and presentations that convey status, plans, actions and/or processes

• Registration and Authentication Officer (for Verizon)

  • Aug 2018 - Jun 2019

  ● Process qualified applicants through validation checks in order to obtain a high level of assurance consistent with NIST compliance rules, and ●Protect the organization’s credibility and our customer’s user accountability. ● Perform initial assessment of applicants by thoroughly examining their applications● Evaluate applicant’s status using third-party verification resources (background and research of data repositories)● Reconcile all applicable financial and non-financial criteria● Follow up with applicants for clarification to ensure accuracy● Elevate eligible candidates and record decisions with sound arguments● Process final steps for enabling LOA 3 trust status to a subscriber● Develop expertise of compliance needs, processes and procedures● Work within established regulations and adhere to legal requirements



Sequential Technologies

• Verizon EBU Agent | Incident Supervisor | App Support Engineer

  • Sep 2017 - Aug 2018

  - Monitor multiple ticketing queues and email boxes for tickets assigned and process first-in first-out based onpriority and severity. Communication with customers as required: keeping them informed of incident progress,notifying them of impending changes and fixes Provide support for Tier 2 and engineers, including: Ticket updates, information gathering, customercommunications and possible special projects. Receive phone calls directly from customers or clients. Provide first level support over the phone. (Depending oncontract and customer) Proven incident and problem solving (troubleshooting) skills with an emphasis on a timely resolution. Good understanding of the web, mobile, database driven application design. Proven ability to deliver a superior support experience working directly with client’s technology teams andinternal engineering. Enjoys learning and adapting to advancing technologies and procedural changes.



Synchronoss Technologies

• United States
• Telecommunications
• 700 & Above Employee

• Direct Sales Agent

  • Oct 2016 - Sep 2017

  - Generate sales from inbound calls- Maintain sales metrics of 31% + conversion rate -Maintain a 43% product conversion rate - Meet requirements of wireless sales quota - Navigate through multiple computer systems simultaneously while on calls (including word, excel)- Keeping uo to date with frequent changing promotions- Generate new sales from existing customers- Customer relationship management through customer service excellence and indvidual service needs and solutions ** In the first Quarter of 2017, my performance helped and propelled my sales team not only from an unmeeting conversion rate to a succeeding % but to one of the Top 5 selling teams in the center**



Finisher's LLC

• Laborer promoted to Operations Manager

  • Jul 2016 - Sep 2016

  Laborer: - Drywall- scraping - sanding - sand blasting- Painting - Sand mixing- painter prepOperations Manager:- Scheduling of jobs - Marketing plan- Lead generation- Staffing - Identify business opportunities Laborer: - Drywall- scraping - sanding - sand blasting- Painting - Sand mixing- painter prepOperations Manager:- Scheduling of jobs - Marketing plan- Lead generation- Staffing - Identify business opportunities



Sherwin-Williams

• United States
• Chemical Manufacturing
• 700 & Above Employee

• 2015 Intern Promoted to Shift Lead

  • Dec 2012 - Oct 2015

  -Customer retail experience specialists- Customer relationship management- Professional and contractor account capture - Conduct sales calls- Potential lead discovery- Handling and filing of delivery documents, bill of ladings, invoices, and account payments - Managing and monitoring of inventory (I.e: cycle counts) - National Account management - delivery and organization of product - Batching- Forklift Operation - Loading/unloading purchase orders- Order filling - cycle count/inventory - Quality Assurance- Conduct sales calls- Generate and follow up for hot leads - Product specification - Concieve, create and assemble unique POS displays for sales events

• Customer Service Representative

  • Dec 2012 - Oct 2015

  Position held until promoted to key holder 4 months later.



Bloomsburg University of Pennsylvania

• Higher Education
• 700 & Above Employee

• Computer Technician at Residential Computing

  • Jan 2013 - Sep 2015

  - Software repair- Managing and organizing of client files- Problem discovery- Problem Solving- Knowledge of how to operate and repair past and present operating systems - Software repair- Managing and organizing of client files- Problem discovery- Problem Solving- Knowledge of how to operate and repair past and present operating systems