Experience

Harcourts Property Centre

• Australia
• Real Estate
• 1 - 100 Employee

• Sale Consultant

  • Sep 2022 - Present



LJ Hooker Browns Plains

• Australia
• Real Estate
• 1 - 100 Employee

• Licensed Real Estate Agent

  • Nov 2021 - Mar 2022



Telstra

• Australia
• Telecommunications
• 700 & Above Employee

• Strategic Planning Specialist

  • Mar 2020 - Apr 2021



Allianz Partners

• France
• Insurance
• 700 & Above Employee

• Case Manager

  • Aug 2019 - Mar 2020

  Key responsibilities: • Keeping customer informed of their claim process via email and phone. • Handling customer enquiries via phone and email, log information. • Interpret Product Disclosure Statements to determine claims acceptance. • Process claims and negotiates settlements in line with policy wording. • Provide customers with correct information in response to the query. • Proactively formulating a claims management strategy to achieve the best possible outcome. • Resolve any issues. • Compile reports; regular communication and reporting to supervisors. • Meet daily KPI’s and SLA targets. Show less



Telstra

• Australia
• Telecommunications
• 700 & Above Employee

• Workflow specialist

  • Sep 2017 - Aug 2019

  Key responsibilities: • Managed the daily schedules of Telstra service technicians for the successful achievement of all KPI’s and metrics. • Achieved high levels of success in gaining positive customer outcomes by taking ownership of the schedule and jobs to completion, which may include rescheduling as required, and meeting regulatory metrics. • Established excellent working relationships with internal stakeholders which include technicians, Team Managers and project managers, amongst others. • Contributed to CSG and Interim Compliance Reporting, training and improvement. • Planning for NBN field resources 1-7 days in advance in Metro and Regionally across Australia • Investigate training/upskilling opportunities for the field and communicate findings to the stakeholders. Show less



keytown furnishing

• Toronto, Canada Area

• Sales And Marketing Representative

  • Jan 2017 - Jul 2017

  Key responsibilities: • Assisted customers with product selection and suggested merchandise according to needs. • Planned and executed marketing events including outreach programs and trade shows. • Coordinated web content updates and corporate mailings along with tracking website statistics. • Assisted in directing marketing campaigns from planning stages to delivery stages and measured effectiveness of online and print advertising. • Met weekly, monthly and quarterly sales quotas. • Prepared and submitted weekly sales reports to management. • Handled cash, checks, and credit card transactions. • Negotiated all contracts with prospective clients and manufacturers. • Managed incoming and outgoing stock and liaising with external stakeholders. Key achievements: • Significantly increased turnover and profit through marketing campaigns and excellent customer experiences. Show less



Masaun transport

• Auckland, New Zealand

• Business Owner

  • Jan 2014 - Jan 2017

  Key responsibilities: • Created invoices and managed various small business financial accounts. • Business development. • Recruited, trained and managed staff for improved business outcomes. • Worked closely with suppliers and customers, planning routes and scheduling delivery times. Key achievements: • Built strong business relationships with external stakeholders. • Partnered with Geofabrics NZ Ltd, which included establishing rapport with project and site managers to further use my sales skills to sell products on behalf of Geofabrics. Show less