Technical Implementation Consultant

• Sep 2020 - Present

Implementation Consultant

• Oct 2017 - Feb 2020

Being a team member of the implementation team where I supported complete and full resolution of all customer issues and to provide 2nd line support to the external Charter user community. To support the implementations and customer service departments in the proactive monitoring of customer systems and environments. On the 1st December 2018, promoted to implementation consultant where I was a team member where I was upgrading Charter Systems within Police Force around the country, updating their systems to a newer version of Charter systems. Achievements • Achieved upgrading Software into new and existing Police departments around the country • Tested Oracle to SQL conversion with the Charter Application. • Acquired basic knowledge of upgrading the Oracle database and investigating issues • Acquired in-depth knowledge of the SQL language. • Upgrade of Business Objects 3.2 to Business Objects BI Platform 4.2 Support Pack 6. • Creating and deployed Universe in Business Objects • A proactive approach to acquiring a Requirements Analyses that assisted in the development of Business Object reports for stakeholders. • Team collaboration and ability to develop relationships across the firm, including senior • stakeholders/ practice leaders • Certified SQL DBA. • Knowledgeable with Power BI Show less

Production Support Engineer

• Feb 2007 - Jul 2017

As a member of a team, I supported production IT, where I provided technical leadership and expertise to production, operations and other members of the technical team in helping with in solving problems with computers, computer applications and networking needs in the IT environment. While being innovative and skilled using SAP Business objects Webi reports and Microsoft Power BI developing new products, and propositions for analysing data. In addition, I have experience in diving deep on data analysis or technical issues to come up with effective solutions. I produced reports for management and users, for the aid of KPI s, Inspection analysis, for quality and test data for the test department. I have developed innovative ways of presenting complex information so that it is clear and understandable to ensure that the reports and simplistic in manner to assist users in training. Achievements • Developed Business intelligence Webi Reports for management and other stakeholders • A team player in mapping Camstar production server to manufacturing business process. • Enabled Email Schedule shipping Reports to managers at the despatch area • Implementing Webi report and Xcelsius dashboards to production for the viewing of the daily yields, failures, and throughput. • Modifying and writing code for Access databases for Final Inspection in the Production Area using VBA. • I have excelled in working with databases using Oracle SQL Developer and SQL Server management studio using and creating Business Intelligence reports for the stakeholders • Programming various in Windows Forms in .net applications using Visual Studio for Production purposes. • Supporting the Business Using New Reporting Capabilities • Writing code compiling programs with Microsoft Access for the production area • Business Objects universe design. Administrator of CMC • Compiling Webi reports to Management and the production area • Proficient computer skills including Microsoft Office. Show less