Experience

SigNus Technologies

• Cayman Islands
• IT Services and IT Consulting
• 1 - 100 Employee

• Help Desk Technician

  • Mar 2021 - Present



Hospitality Business Solutions

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Information Technology Technical Support

  • Jun 2019 - Feb 2021

  • Supporting NCR Aloha POS systems.• Providing technical support on-site and/or remotely.• Creation of menu item inventory, recipes and suppliers on the Back Office.• Configure digital menu boards, image editing & menu creation through VitalCast platform.• Setting up POS terminals in Business establishments (i.e. Restaurants, Retail Shops)• Doing data entry for menu items, prices and descriptions through Aloha Manager.• Creating menu panels and button layouts on how will it appear on the POS terminal. • Provide support, including procedural documentation and relevant reports.• Set up new users' accounts and profiles and deal with password issues.• Troubleshoot system and network problems, diagnosing and solving faults on hardware or software.• Configuring store settings, order entries and chit printing through Aloha Manager console.• Installing and configuring computer hardware, software, systems, networks, printers and scanners.• Assigning and routing menu items into their corresponding receipt printers.• Replace parts as required. Arrange with supplier on the availability.• Setting up, configuring and troubleshooting impact and thermal printers.• Repairing and replacing equipment as necessary.• Set up and Installation of network office printers.



Lauren's Restaurant

• United States
• Restaurants

• Food and Beverage Server

  • Dec 2017 - Mar 2019

  • Present menu and provide detailed information when asked (e.g. about portions, ingredients or potential food allergies) • Prepare tables by setting up linens, silverware and glasses • Inform customers about the day’s specials • Offer menu recommendations upon request • Up-sell additional products when appropriate • Take accurate food and drinks orders, using a POS ordering software, order slips or by memorization • Communicate order details to the Kitchen Staff • Serve food and drink orders • Check dishes and kitchenware for cleanliness and presentation and report any problems • Arrange table settings and maintain a tidy dining area • Deliver checks and collect bill payments • Carry dirty plates, glasses and silverware to kitchen for cleaning • Meet with restaurant staff to review daily specials, changes on the menu and service specifications for reservations (e.g. parties)



VIVO Cafe & Restaurant

• Cayman Islands
• Restaurants
• 1 - 100 Employee

• Store In-Charge / Food and Beverage Server

  • Dec 2016 - Dec 2017

  • Provide Guests accurate information of Vegan, Organic & Gluten-Free dishes . • Describe and explain to the guests thoroughly about the menu and its ingredients per dish. • Meet and get in touch with guests personally in a professional manner.• Maintain cleanliness of the whole restaurant.• Educate guests on sustainability.• Diplomatically handle guests’ concerns/complaints regarding service or food and take corrective action.• Prepare and serve alcoholic & non-alcoholic drinks consistent with the Restaurant’s standard drink recipes• Anticipate guest needs, respond promptly, maintain positive guest relations and ensure guest satisfaction at all times.• Assures 100% responsibility for quality guests’ experience • Check with diners occasionally to ensure they are satisfied and to refresh their water or other beverages.• Prepare table arrangements for guests request and special occasions, functions and celebrations.



MEGU Modern Japanese Restaurant

• Restaurant Supervisor

  • Feb 2014 - Dec 2016

  • Assist in the monthly F & B promotions.• Ensure daily cash and credit collections are in order.• Attend to complaints, feedbacks and remedy situations.• Record daily sales report.• Responsible for the sales and revenue, profits & losses• Serve the courses of meals on time and in the correct order• Provides personalize services and attend to the guest’s needs in a timely manner.• Settling check payments through cash and/or debit/credit card machine.• Ensure complete table set up, iron table cloths , fold table napkins before the store opens and after the store closes.• Diplomatically handle guests’ concerns/complaints regarding service or food and take corrective action.• Prepare and serve non-alcoholic drinks consistent with the Restaurant’s standard drink recipes• Anticipate guest needs, respond promptly, maintain positive guest relations and ensure guest satisfaction at all times.• Offers great selections of Sushi, Sashimi and Maki to the guests.• Provides guests with upcoming promotions and discounts through email.• Describe and explain to the guests thoroughly about the menu and its ingredients per dish. • Leading guests to their tables, take phone reservations and manage the wait list.



iTaz Pte Ltd

• Singapore
• Information Technology & Services
• 1 - 100 Employee

• Desktop Support Engineer

  • Jun 2012 - Jun 2013

  • Setup, configure and troubleshoot user client mail (Outlook 2010).• Assist newly migrated users and new joiners.• Assigning and setting up of PIN for RSA securID tokens.• Set-up and deployment of computers (laptop & desktop).• Installation of operating systems, software, applications and other devices/peripherals (e.g. printers, scanners).• Ensure that all machines to be deployed are functioning properly.• Provide mapping of network printer and network drives. • Setup, configure and troubleshoot user client mail (Outlook 2010).• Assist newly migrated users and new joiners.• Assigning and setting up of PIN for RSA securID tokens.• Set-up and deployment of computers (laptop & desktop).• Installation of operating systems, software, applications and other devices/peripherals (e.g. printers, scanners).• Ensure that all machines to be deployed are functioning properly.• Provide mapping of network printer and network drives.



Connexhub Pte Ltd.

• Desktop Support Engineer

  • Jun 2010 - Jun 2012

  • Disabling, unlocking, resetting of password in Active Directory • Troubleshoot computer hardware and network connectivity issues.• Provide helpdesk service to end-user, traders/front office, troubleshooting issues related to hardware, applications, networks and emails.• Configure, activate and troubleshoot Blackberry devices.• Install, configure and troubleshoot iPad/iPhone for GOOD Messaging .• Install/configure and troubleshoot Reuters and Bloomberg applications for traders.• Set up account, login details for new joiners and first time users of Bloomberg.• Assist user to create a Bloomberg account.• Finger print and B-unit enrollment• Set up account, login details for new joiners and first time users of Reuters.• Coordinate with MDS admin to grant permissions for users.



TeleTech Philippines

• United States
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Technical Support Representative

  • Dec 2005 - Nov 2009

  • Assisting clients in their network issues• Provide Help Desk support for AT&T Internet Service.• Troubleshoot technical issues of client.• Answer calls and determine issues over the phone.• Educate clients the nature of the issue, what causes it and how to resolve it. • Gives accurate information to clients on how internet network works• Escalate issues to Tier 2 support when Tier 1 could not resolve it.• Reports to Team Lead on the daily and monthly statistics