Experience

Bertelsmann Printing Group USA

• United States
• Printing Services
• 1 - 100 Employee

• Systems Administrator

  • May 2007 - Present

  Conceptualized, implemented and maintain shop floor data collection strategy for a production floor covering 25 acres, across multiple sites, overseeing all support aspects Create, manage and maintain Active Directory, IBM iSeries (AS/400) , email and phone system user accounts, permissions, scripts and rights Install, support and maintain production printing environment Administer and maintain IBM iSeries (AS/400) , Dell, EMC-Isilon and Nutanix Storage / VM clusters Backup management utilizing Tivoli, physical tapes, cluster mirroring, on and offsite archival processes Build, image, install and maintain end user computers and devices, production Windows servers and shop floor data collection devices Full COTS hardware support, including working with vendor engineers for custom solutions. Recovery and modifications of provided non-COTS embedded systems, integrated hardware devices and legacy systems including foreign language support Work with installation technicians on configuration, commissioning and support of on-site systems including PLC programming, system hardware and ancillary devices, Profibus, RS-232, RS-485 Primary technical point of contact for digital infrastructure of over 1000 devices Show less



Namtra Business Solutions

• Software Development
• 1 - 100 Employee

• Legacy Support Specialist

  • Feb 2005 - May 2007

  Use and support of both business critical industrial machines and standard use PC’s. Support of industrial machine where downtime is measured in the thousands of dollars per hour. Backup and restore using IBM’s Tivoli Storage Manager. Support for AS/400 hardware including ‘Dumb’ terminals and other twinax devices. On call support for after-hours and off-site service. Call logging and management Track-It Helpdesk database software. Sole dedicated helpdesk personal. Use and support of both business critical industrial machines and standard use PC’s. Support of industrial machine where downtime is measured in the thousands of dollars per hour. Backup and restore using IBM’s Tivoli Storage Manager. Support for AS/400 hardware including ‘Dumb’ terminals and other twinax devices. On call support for after-hours and off-site service. Call logging and management Track-It Helpdesk database software. Sole dedicated helpdesk personal.



The GW Medical Faculty Associates

• United States
• Hospitals and Health Care
• 400 - 500 Employee

• Help Desk Technician

  • Jan 2000 - Nov 2004

  Technical lead on a team of 8 Helpdesk Analysts supporting over 1000 users nationwide including after hours and off site support. Final resolution of IT software/hardware-related problems. Training of new Helpdesk staff. Novell and GroupWise system administration using Active Directory and NWADMIN. User administration using Microsoft Active Directory. Creating and updating support documentation including the support issue knowledge database and troubleshooting guidelines. Technical lead on a team of 8 Helpdesk Analysts supporting over 1000 users nationwide including after hours and off site support. Final resolution of IT software/hardware-related problems. Training of new Helpdesk staff. Novell and GroupWise system administration using Active Directory and NWADMIN. User administration using Microsoft Active Directory. Creating and updating support documentation including the support issue knowledge database and troubleshooting guidelines.



Nuri Systems

• Cheverly MD

• Instructor

  • Jan 1999 - Aug 2003

  A+/Net+ Certification Instructor Assist students with problems learning PC Hardware and DOS/Windows Fundamentals. Worked with other teachers in a peer review environment. Coded entire web site, and set up site as administrator. Set up hardware and wiring for a network environment as functional NT terminals and servers. On call support for the various components of the school’s computer and networks. A+/Net+ Certification Instructor Assist students with problems learning PC Hardware and DOS/Windows Fundamentals. Worked with other teachers in a peer review environment. Coded entire web site, and set up site as administrator. Set up hardware and wiring for a network environment as functional NT terminals and servers. On call support for the various components of the school’s computer and networks.



AllTech Systems, Inc.

• United States
• Staffing and Recruiting
• 1 - 100 Employee

• Mainframe System Programmer

  • 1997 - Sep 1998

  Mainframe System Maintenance and PC Support Support for all phases of system development life cycle for both zSeries and PC applications. Full analysis and development of Visual Basic front-ends for use in mainframe data access. Custom written macros for access of all mainframe's OS-390 ISPF, VM/TSO areas. Utilization of Lotus Notes messaging system for the help-desk, Maintenance environment. Mainframe System Maintenance and PC Support Support for all phases of system development life cycle for both zSeries and PC applications. Full analysis and development of Visual Basic front-ends for use in mainframe data access. Custom written macros for access of all mainframe's OS-390 ISPF, VM/TSO areas. Utilization of Lotus Notes messaging system for the help-desk, Maintenance environment.



United States Air Force

• United States
• Defense and Space Manufacturing
• 700 & Above Employee

• Airman

  • 1995 - 1997

  Computer System Programmer Specialist STANDARD SYSTEMS GROUP, Gunter A.F.B., Montgomery, AL Computer System Programmer Specialist STANDARD SYSTEMS GROUP, Gunter A.F.B., Montgomery, AL