Experience

Ohio Medical

• United States
• Medical Equipment Manufacturing
• 1 - 100 Employee

• Process Quality Engineer Supervisor

  • Jul 2023 - Present



Abbott

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Quality Engineer

  • Oct 2021 - Jan 2023

  • Responsible for Abbott’s long-term strategy for supporting the COVID-19 pandemic including start-up activities. • Worked to maintain and improve quality management systems and process at the site for compliance and efficiency. • Created a maintenance schedule to prevent leak test failure. • Trained and certified to perform batch record reviews and test sampling in the quality control lab and production areas. • Managed and trained more than 200 operators to assemble the BinaxNOW COVID-19 Ag Kits. • Ensured that business needs are addressed in a timely manner through follow-up and closure of open tasks through strong work ethic. Worked extra hours and even on days off to achieve/ exceed production goals. • Lead and implemented process improvement methodologies. • Provided CAPA Quality Incident (QI) support where needed. • Subject Matter Expert (SME) for Quality Assurance and Quality Control • Ensured compliance of SOP, GMP, ISO 9000, ISO 13485, ISO 14971, EU-MDR, FDA regulations to ensure the integrity of product distribution. • Managed receipt inspection of material to be used in the manufacturing site. Identified, escalated and resolved issues with vendor products. Worked on the improvement of the companies' risk management policies and procedures to minimize risk as much as possible. • Experience with R&D, new product development and design control that clearly defines the functional operation of the failure reaction plan for the manual serializer. Show less



Abbott

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Production Specialist

  • Sep 2020 - Jun 2021

  • Created and implemented a failure reaction plan that improved the quality and integrity of the QR code for Abbotts BinaxNOW COVID-19 Ag Kit. • QR code secured patient data, allowed customers to have a digital pass, people can view current or historical COVID-19 test results and it showed digital instructions to control the spread of the virus. • Redesigned and improved user manual with pictures guide. • Trained and educated teammates for development and cross-training within the organization and all locations. Uniformed how staff were following failure reaction plan protocols. • Provided leadership skills in ARDx role as an individual contributor which led to promotion/ transition to Quality Engineer. Show less



CVS Health

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Strategic Proposal Consultant

  • Apr 2018 - Jan 2019

  • Created proposals for public and labor sales support. • Handled RFP’s from customers and brokers for health insurance, dental, medical, vision and Medicare Advantage Programs with Part D.• Organized and led strategy calls with key stakeholders across the organization.• Formatted and customized healthcare proposals. Our proposals offer clinical, retail pharmacy, specialty pharmacy, pharmacy benefit management and prescription mail order services in the U.S., the District of Columbia and Puerto Rico.• Managed multiple projects simultaneously. Show less

• Benefit Verification Specialist

  • Mar 2017 - Mar 2018

  • Managed and scheduled patient benefit enrollment and insurance premium payment processing. • Provided direction to MDO and patient for processing benefit transactions. • Coordinated and corresponded with various internal and external customers, such as external agencies and benefit plan administrators.



AbbVie

• United States
• Pharmaceutical Manufacturing
• 700 & Above Employee

• Insurance Analyst

  • Aug 2015 - Jul 2016

  • Created and managed a new prior authorization website to help reduce HIPAA violations from occurring. This increased our accuracy from 90 to 100%. • Improving our productivity to meet our quality metrics with a 1.1 turnaround. This solution saved over $200k in violations and fees. • Expert in insurance billing, claim processing and prior authorizations. Worked with other departmental areas, payers, insurers and providers to determine patients’ overall prescription and medical benefit package. Show less



Social Security Administration

• Government Administration
• 700 & Above Employee

• Customer Service Representative

  • May 2014 - Mar 2015

  • Interviewed beneficiaries to determine the nature of their call. Explained technical provisions, elicit relevant facts, advised appeal rights and reported responsibilities and resolved problems with payments or eligibility. • Made determination of ineligibility to SSI benefits when the reasons for denial are clear. Investigated case situations and reconciled discrepancies causing interruption in the receipt of monthly benefits. • Made routine systems inputs to correct or change records of entitlement and eligibility. Investigated and resolved system identified discrepancies and questionable situations. • Identified needs for social services of people interviewed and refers them to appropriate private, nonprofit or government organizations supplying services. Decided when to process critical payments. Show less



California State University - East Bay

• United States
• Higher Education
• 700 & Above Employee

• Vice Chair, Finance Committee

  • Jan 2012 - Apr 2014

  • Developed financial, operational, and research analysis and reporting for the Associate Vice President of Student Affairs and ASI leadership. Reported on progress toward achievement of ASI’s 5-year plan. • Reported on changes and emerging needs with relation to curriculum and resources. • Demonstrated the fundamental tools, concepts, and applications of financial management. • Developed financial, operational, and research analysis and reporting for the Associate Vice President of Student Affairs and ASI leadership. Reported on progress toward achievement of ASI’s 5-year plan. • Reported on changes and emerging needs with relation to curriculum and resources. • Demonstrated the fundamental tools, concepts, and applications of financial management.



U.S. Department of Health and Human Services (HHS)

• United States
• Government Administration
• 700 & Above Employee

• Program Analyst Intern

  • Jan 2013 - Mar 2013

  • Developed and implemented appropriate administrative regulations to reduce the misuse of EBT cards in Southern California. • Created and implemented a strategic program to reduce the misuse of Electronic Benefit Transition cards in Southern California. This strategy saved over $1 million in Medicare and Medicaid fraudulent activity. • Developed and implemented appropriate administrative regulations to reduce the misuse of EBT cards in Southern California. • Created and implemented a strategic program to reduce the misuse of Electronic Benefit Transition cards in Southern California. This strategy saved over $1 million in Medicare and Medicaid fraudulent activity.



Kaiser Permanente

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Administrative Assistant

  • Jan 2010 - Nov 2012

  • Assisted the Emergency Services Department Manager with administrative oversight and reporting. Maintained office files, opened and distributed office mail, took meeting notes and coordinated office personnel functions. • Retained and updated records of patients, recorded MDO decisions, and arranged billing payments. • Assisted the Emergency Services Department Manager with administrative oversight and reporting. Maintained office files, opened and distributed office mail, took meeting notes and coordinated office personnel functions. • Retained and updated records of patients, recorded MDO decisions, and arranged billing payments.