Gary Larned
Service Level Manager at American Express- Claim this Profile
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Topline Score
Bio
Carlos Alejandro Pernigotti
Gary can be summarized in one word: superb. He is an outstanding manager, very focused on delivering the best service possible and allways exceeding customer expectations. He is a true inspiration for all the people who works with him since he's easy going, responsible, polite and ethic person that allways recognizes the challenges and actions/manages upon them in a superb level.
Scott West
I have known and worked with Gary for about 10 years, and have enjoyed our partnership. He is very detail oriented, and spends a lot of time getting to the underlying problems that he is faced with. He is very thorough in documenting the problem, possible courses of action and putting together plans to address the specific issues. He is a dedicated worker, and will always reach out to others to understand their perspectives in situations. He works hard to partner with others, and build consensus with his teammates. I highly recommend Gary to any organization.
Carlos Alejandro Pernigotti
Gary can be summarized in one word: superb. He is an outstanding manager, very focused on delivering the best service possible and allways exceeding customer expectations. He is a true inspiration for all the people who works with him since he's easy going, responsible, polite and ethic person that allways recognizes the challenges and actions/manages upon them in a superb level.
Scott West
I have known and worked with Gary for about 10 years, and have enjoyed our partnership. He is very detail oriented, and spends a lot of time getting to the underlying problems that he is faced with. He is very thorough in documenting the problem, possible courses of action and putting together plans to address the specific issues. He is a dedicated worker, and will always reach out to others to understand their perspectives in situations. He works hard to partner with others, and build consensus with his teammates. I highly recommend Gary to any organization.
Carlos Alejandro Pernigotti
Gary can be summarized in one word: superb. He is an outstanding manager, very focused on delivering the best service possible and allways exceeding customer expectations. He is a true inspiration for all the people who works with him since he's easy going, responsible, polite and ethic person that allways recognizes the challenges and actions/manages upon them in a superb level.
Scott West
I have known and worked with Gary for about 10 years, and have enjoyed our partnership. He is very detail oriented, and spends a lot of time getting to the underlying problems that he is faced with. He is very thorough in documenting the problem, possible courses of action and putting together plans to address the specific issues. He is a dedicated worker, and will always reach out to others to understand their perspectives in situations. He works hard to partner with others, and build consensus with his teammates. I highly recommend Gary to any organization.
Carlos Alejandro Pernigotti
Gary can be summarized in one word: superb. He is an outstanding manager, very focused on delivering the best service possible and allways exceeding customer expectations. He is a true inspiration for all the people who works with him since he's easy going, responsible, polite and ethic person that allways recognizes the challenges and actions/manages upon them in a superb level.
Scott West
I have known and worked with Gary for about 10 years, and have enjoyed our partnership. He is very detail oriented, and spends a lot of time getting to the underlying problems that he is faced with. He is very thorough in documenting the problem, possible courses of action and putting together plans to address the specific issues. He is a dedicated worker, and will always reach out to others to understand their perspectives in situations. He works hard to partner with others, and build consensus with his teammates. I highly recommend Gary to any organization.
Credentials
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ITIL Intermediate Capability RCV
Loyalist Exam ServicesAug, 2012- Nov, 2024 -
ITIL V3 Foundation
EXINApr, 2010- Nov, 2024 -
Project Management Professional
Project Management InstituteJun, 2009- Nov, 2024
Experience
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American Express
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United States
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Financial Services
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700 & Above Employee
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Service Level Manager
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Aug 2014 - Present
Ensure accurate timley reporting of service level attainment to targets at the program and individual contract level. Responsible for obtaining penalty payments from vendors. Identify and evolve service levels in line with the delivery methodology, goals and policies of the company. Identify and prioritize solutions to improve the management of agreements. Single point of contact for multiple CIO areas. Identify and resolve operational issues through contractually based decisions.
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Program Manager
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Oct 2010 - Present
Program manager for IT Change Management. Define, drive and deliver policy and process projects to advance American Express's desire to establish best ITSM practices.
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Advantage xPO
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United States
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Staffing and Recruiting
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100 - 200 Employee
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Program Manager
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Apr 2010 - Oct 2010
Program manager for IT Change Management. Define, drive and deliver policy and process projects to advance American Express's desire to establish best ITSM practices. Program manager for IT Change Management. Define, drive and deliver policy and process projects to advance American Express's desire to establish best ITSM practices.
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IBM
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United States
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IT Services and IT Consulting
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700 & Above Employee
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Service Delivery Manager - Strategic Outsourcing - AXP
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Oct 2007 - Mar 2010
Manage the service delivery for premium support to testing and development infrastructure. Manage end to end delivery for server build, decommission, deploy process. Intense use of Lean methods for process improvement.
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Manager, Change Management
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Mar 2002 - Oct 2007
Manage change administration for mainframe and distributed systems for AXP. Championed the maturity the process through alignment with ITIL. Improved the efficiency of the process through Lean and Six Sigma.
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American Express
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United States
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Financial Services
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700 & Above Employee
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Director
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1985 - 2002
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Education
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1986 - 1989
Grand Canyon University
BS, Business Administration, Psychology -
1983 - 1986
Glendale Community College
Associates, Business Administration, Psychology
Community
