Gary Jurasek
Information Technology Manager at Lethbridge Police Service- Claim this Profile
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Bio
Credentials
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ITIL - IT Infrastructure Library
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Experience
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Lethbridge Police Service
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Canada
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Law Enforcement
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1 - 100 Employee
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Information Technology Manager
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May 2023 - Present
Responsible for leading the Information Technology Section in efficient and effective operations and ensure operations align with the Lethbridge Police Service and Corporate Business objectives. Plan, facilitate, coordinate, direct and design operational activities of IT department, as well provide strategic managerial direction and support for IT solutions that enhance mission-critical business systems. • Provide vision and leadership for developing and implementing IT initiatives. • Collaborate with executive management and decision makers within the police service, the corporation, and other external entities to identify, recommend, develop, implement and support cost effective technology solutions for all aspects of the organization. • Define and implement IT policies, procedures and best practices. • Provide strategic managerial direction and support for Information Technology solutions that enhance critical business systems. • Support and lead a variety of information technology initiatives requiring strategic planning and forecasting. • Provide extensive knowledge in change management and lead information technology initiatives through well-developed change management program. • Responsible for the day-to-day leadership and administration of the Information Technology Unit, including development, improvement and monitoring processes. • Responsible for financial planning and effective management of Information Technology budgets and assets. Show less
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Regional District of Nanaimo
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Canada
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Government Administration
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100 - 200 Employee
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Manager, Information Services, Innovation & Development
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Mar 2019 - Jun 2023
Responsible and accountable for Information Technology (IT) and Geographical Information Systems (GIS) department. Provide strategic direction, guidance and management of all technologies and systems that support the departments in the RDN. Deliver secure access to information, on premise or on Cloud, in the office and remotely enabling hybrid and virtual collaboration. Provide leadership to ensure IT successfully enables and supports the efficient and effective achievement of business objectives. Identify and evaluate technology trends and determine technology directions, architectures and standards to ensure the implementation of sustainable efficient and secure information and technology systems. • Develop and implement an IT Governance framework, positioning the Information Services department to deliver departmental goals based on corporate priority with transparency and measurable results. • Model and foster a highly collaborative, innovative, and efficient result driven team. • Identify and establish IT strategies, KPI’s, dashboards, and roadmaps ensuring aligned, sustainable IT. • Prioritize IT and GIS initiatives and ensure staff are enabled and engaged to deliver corporate objectives. • Design, implement, and a security program including disaster recovery plans. • Provide advice to the Board and Senior Management on IT vision, emerging trends, technology advancements, security, policies, and cost-effective solutions. • Manage capital and operating budgets, including 10-year financial plans. • Prepare reports and recommendations to Senior Management and elected officials for consideration and attend public and in-camera Board meetings, as required. • Responsible for automation and innovation to increase productivity, transparency, and efficiency, including Cloud migrations and managed services. • Cultivate relationships and share information with other municipalities, organizations, and IT professionals. Show less
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Victoria Police Dept
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United States
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Law Enforcement
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1 - 100 Employee
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IT/IM Manager
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Feb 2015 - Mar 2019
Effectively manage the IT policies, infrastructure, budget, applications, mobile communication and security protocols in support of the IT Section’s strategic and operational plans. Manage and supervise the technical staff within the IT Section, Represent the Information Technology Section to other sections within the Department, other organizations, and the public including: responding to and advising other managers on technological matters; responding to complaints; working with vendors and potential vendors; and liaising with other agencies on best practices and developments. Develop policies and controls for project management of IT projects and business continuity of IT technology. Utilize technology to promote efficiency. Show less
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City of Edmonton
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Canada
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Government Administration
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700 & Above Employee
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Service Support Lead, City of Edmonton (Finance & Utilities)
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Jan 1999 - Feb 2015
Responsible for the IT service delivery and support for the Finance and Utilities sections which represents over 25% of the City of Edmonton and over 100 specialized applications (including vendor supported) utilizing a team of 15 senior technical staff.• Primary integration point between the Information Technology Branch (ITB) and the Finance, Drainage, Waste, Public Works and Land & Buildings Departments. - Responsibilities include: operational & strategic planning, consulting, governance, budgets, business alignment, architecting and project management • Manage, architect, and facilitate the successful deployment of new services, application enhancements/upgrades and solutions ranging from department specific to corporate wide.• Develop or coordinate IT strategies and ensure that IT Roadmaps and Business Roadmaps align.• Monitor for risk and initiate risk assessments and manage resulting change. • Continually strive to improve and develop staff into more senior and responsible roles.• Work with project managers, business, operations and vendors to ensure projects are delivered.• Initiate and develop solutions for business, technical or organizational change to enhance or improve efficiency, service, or process.• Perform the role of Disaster Recovery Coordinator (DRC), managing all IT functions for the entire City during an unexpected IT disaster/outage. Show less
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Senior Technical Analyst & Team Lead
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2007 - 2009
• Architect or acquire solutions for business problems/needs often using emerging technologies or leveraging or reengineering existing technologies.• Review Technical Analyst service requests and identify when ITB groups exist to provides the service and ensure that they are done• Implement new services into ITB production practices that will continue to be ongoing repeated requests, including, policies and procedures.• Lead projects that generally require quick turnaround.• Support corporate projects as Subject Matter Experts (SME) or as technical liaison/representative working with the project teams• Document, manage and maintain services implemented by the Technical Analyst group for the corporation• Perform these functions at a senior level and also supervise, mentor and coach a junior team of technical Analysts that perform these functions as well.• Acted as the Operations Manager for the Data Center/Facilities, Telecom Services and Network Services for 11 months Show less
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Customer Support Architect & Team Lead
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2003 - 2007
• Initiated, developed and implemented long term strategic plans to accommodate corporate objectives and customer requirements.• Manage 3 teams of up to 60 technicians in the Corporate IT Helpdesk, Geographic Support and Projects responsible for supporting and maintaining the corporate desktop platform for approximately 5000 customers.• Develop goals, objectives, and strategies to transform the corporate IT helpdesk to a “World Class” Call Centre.• Abandoned rate improved from 17% to 3 % in one year• GOS improved from 48% to 80% in one year• Delay reduced from 44% to 11 % in one year• Call increase of 8.3 % • Empowered staff to assist and develop solutions for the benefit of the corporation and to introduce process enhancements, emphasize customer focus and provide staff recognition.• Analyzed performance measurement information to enable sound operational decision-making, prioritization of initiatives, strategic plans and efficiencies. Show less
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Service Manager / Desktop Support & Helpdesk
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2000 - 2002
• Initiated, developed and implemented long term strategic plans to accommodate corporate objectives and customer requirements. • Manage a team of 40 technical staff responsible for supporting and maintaining the corporate desktop platform for approximately 3600 central and remote workstations.• Facilitated resolution of cross-departmental issues and developed and delegated project teams to implement solutions.• Manage projects including corporate software rollouts. • Developed and implemented project plans for the upgrade and/or standardization of supported departments, consistently meeting specified financial targets and timeframes.• Identified improvement opportunities and implemented technical solutions in order to provide more cost effective streamlined processes. Show less
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Education
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1992 - 1993
Northern Alberta Institute of Technology / NAIT
Computer Systems, Computer Technology/Computer Systems Technology -
2000 - 2001
University of Alberta
Citation, Supervisory Development -
2000 - 2001
Northern Alberta Institute of Technology
Telecom Management Systems, Telecommunications Management
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