Experience

Optimity Ltd

• United Kingdom
• IT Services and IT Consulting
• 1 - 100 Employee

• Account Manager

  • Jun 2022 - Present

  As an end-to-end managed service provider, the services we offer enable our customers to drive business change. Not just by helping you choose the right technical product or service once, but by partnering with you and supporting your business over time. As an end-to-end managed service provider, the services we offer enable our customers to drive business change. Not just by helping you choose the right technical product or service once, but by partnering with you and supporting your business over time.



Safetycare

• London Area, United Kingdom

• Account Manager

  • Dec 2021 - May 2022

  Acquisition of new business via outbound B2Bcalls and online meetings. Pitching health and safety video content via an online cloud-based platform, including a learning management system. • Own lead and target listing generation • Maintain and update internal CRM system • Negotiate renewals prior to licence expiry Acquisition of new business via outbound B2Bcalls and online meetings. Pitching health and safety video content via an online cloud-based platform, including a learning management system. • Own lead and target listing generation • Maintain and update internal CRM system • Negotiate renewals prior to licence expiry



EDGECONNECT

• South Africa
• IT Services and IT Consulting
• 1 - 100 Employee

• Channel Account Manager

  • May 2020 - Sep 2021

  Maintain and foster business relationships with new and existing Channel Partner and Reseller base. Actively advise, consult, and assist partner base to grow revenue annuity by better equipping them to sell our connectivity, VoIP, and hosting services. • Consistently met and exceeded set monthly and quarterly targets, finishing 2020 fiscal year at 120% of target, and upon resignation due to relocation was at 105% of target. • Increased new Channel Partner base from initial allocation of 20 to 35 new partners. • Successfully negotiated the assisted with the closing of the first 1GB Business Fibre link win for Edgeconnect. • Preserved a 100% Channel partner/reseller retention ratio, with zero partner cancellations. Show less



Vox Telecom

• South Africa
• Telecommunications
• 700 & Above Employee

• Account Manager

  • May 2012 - May 2020

  Focusing on Management, revenue growth and retention of a Key Account base for a National Voice and Internet Service Provider. Selling the entire portfolio of the Vox Business product suite, to achieve and maintain revenue and GP targets. • Drive sales growth and revenue. Sales were consistently averaging between 80 - 100% of target. • Consistently in top 10% for meetings attended and quotes generated, on a national level. • Based on Key Account Management performance indicators of customer churn and cancellation, I was commended as having the lowest nationally on a regular basis. • Due to my ability to negotiate various and changing CRM systems and processes, I was tasked as the local office product champion to assist and guide new starters using the above. • Achieved an overall pass rate of 85% for over 150 internal product and service offerings. Show less



Medtronic

• United States
• Medical Equipment Manufacturing
• 700 & Above Employee

• Process Operator

  • Mar 2010 - Jan 2012

  Tasked with the manufacture of medical device products as part of a production team within a clean room environment. • Production and assembly of medical catheters. • Ensuring daily, weekly, and monthly targets were achieved. • Adhering to strict quality control and hygiene procedures. Tasked with the manufacture of medical device products as part of a production team within a clean room environment. • Production and assembly of medical catheters. • Ensuring daily, weekly, and monthly targets were achieved. • Adhering to strict quality control and hygiene procedures.



Vodafone

• United Kingdom
• Telecommunications
• 700 & Above Employee

• Business Development Manager

  • Nov 2008 - Oct 2009

  Acquisition of new accounts within the Business and Enterprise sectors. • Sourcing of new business through cold calling and lead generation to ensure monthly targets were achieved. • Weekly reporting to include all activity levels, based on company KPI’s. • Weekly and Monthly Forecasting. • Territory Planning. • Work and consult closely with area agents to ensure order fulfilment. • Customer care. Acquisition of new accounts within the Business and Enterprise sectors. • Sourcing of new business through cold calling and lead generation to ensure monthly targets were achieved. • Weekly reporting to include all activity levels, based on company KPI’s. • Weekly and Monthly Forecasting. • Territory Planning. • Work and consult closely with area agents to ensure order fulfilment. • Customer care.



Tradepage

• Durban Area, South Africa

• Account Manager

  • Jan 2004 - Aug 2008

  New business sales and client management for an Internet Service Provider : • Focused on growing monthly revenue via the up selling of our existing services, to achieve monthly targets. • Account Management to maintain service levels and customer satisfaction. • Weekly/Monthly Reporting to Management. • Relationship development with key account and partner personnel New business sales and client management for an Internet Service Provider : • Focused on growing monthly revenue via the up selling of our existing services, to achieve monthly targets. • Account Management to maintain service levels and customer satisfaction. • Weekly/Monthly Reporting to Management. • Relationship development with key account and partner personnel



Carphone Warehouse (Now Currys plc)

• Telecommunications
• 1 - 100 Employee

• Assistant Manager

  • Jan 2000 - Dec 2003

  • The generation of sales, and advice on available mobile technologies. • Ensuring individual and branch sales targets, KPI’s and margins were achieved. • Customer Service. • Point of sale merchandising, stock control and ordering. • Daily/weekly banking and contract reconciling. • The generation of sales, and advice on available mobile technologies. • Ensuring individual and branch sales targets, KPI’s and margins were achieved. • Customer Service. • Point of sale merchandising, stock control and ordering. • Daily/weekly banking and contract reconciling.