Business Application Analyst

• Aug 2022 - Present

Regulatory Services Implementation Consultant

• Feb 2022 - Aug 2022

Implementing and supporting local authorities with providing regulatory services using the Civica CX platform. Implementing and specialising in Customer Portal , Licencing Register, Task Path workflow and various other areas, as and when required.Creation of QRG (Quick Reference Guides) to assist with implementation and customer knowledge.Providing consultancy to various councils / housing associations nationwide using Civica CX Regulatory Services Software, helping to guide the design and build of various modules and streamline processes and procedures . Assisting with business process requirements gathering and improvement, gap analysis and as is and to be customer stories.

Abritas Implementation Manager

• Oct 2021 - Feb 2022

Project managing Small Works order projects for the Abritas Choice Based Lettings software offering from Civica using Agile and Waterfall methodology, using Microsoft project software online. and Proact scheduling software.

Orchard Specialist SME

• Jul 2018 - Sep 2021

Implementing and developing Orchard Housing focussing on common database, voids, repairs, allocations, ASB, using Agile as a project delivery method. Developing and leading end user training incorporating business practice, legal & policy and functional user guidance. Carrying out business analysis, developing solutions to support Catalyst policies, acting as a change agent. Providing third line support to end users and supporting service delivery teams. Developing reports on ASB and voids, managing CORE processing. Learning Aareon QL HMS after merger with Aldwyk Housing, to support colleagues after go live

Northgate Specialist SME

• Mar 2018 - Jul 2018

Assisting with the support of Northgate associated applications issues during the merger between Peabody and Family Mosaic. Assisting with the support of Northgate associated applications issues during the merger between Peabody and Family Mosaic.

Housing Implementation Consultant

• Oct 2017 - Mar 2018

Supporting the Castleton Housing software Bundle (formerly Kypera Housing). Providing training and Housing Consultation to Local Authorities and Housing Associations Supporting the Castleton Housing software Bundle (formerly Kypera Housing). Providing training and Housing Consultation to Local Authorities and Housing Associations

Senior Business Systems Analyst

• Apr 2017 - Oct 2017

Implementation of tenancy termination and direct debit on Self Service platform on Northgate. Shared Ownership arrears progression and void repairs change implementation and updates. Planned upgrade of Northgate HMS , Kirona Job Manager and DRS. Introduction and implementation of Pan-connect mobile working for sections of the business , to improve efficiencies and assist in day to day working. Internal and external stakeholder management. Implementation of tenancy termination and direct debit on Self Service platform on Northgate. Shared Ownership arrears progression and void repairs change implementation and updates. Planned upgrade of Northgate HMS , Kirona Job Manager and DRS. Introduction and implementation of Pan-connect mobile working for sections of the business , to improve efficiencies and assist in day to day working. Internal and external stakeholder management.

Northgate Implementation Business Consultant

• Nov 2015 - Mar 2017

Providing consultancy to various councils / housing associations nationwide using Northgate Housing Software, helping to guide the design and build of various modules and streamline processes and procedures . Assisting with business process requirements gathering and improvement, gap analysis and as is and to be customer stories. Providing consultancy to various councils / housing associations nationwide using Northgate Housing Software, helping to guide the design and build of various modules and streamline processes and procedures . Assisting with business process requirements gathering and improvement, gap analysis and as is and to be customer stories.

Northgate Implementation Analyst

• May 2015 - Nov 2015

Supporting and implementing changes to the Northgate housing system including address verification using Hopeweiser 3rd party software, V5 to V6 transition documentation and training, Baris integration, documentation and UAT. Supporting and implementing changes to the Northgate housing system including address verification using Hopeweiser 3rd party software, V5 to V6 transition documentation and training, Baris integration, documentation and UAT.

Application Maintenance and Support Analyst

• Mar 2015 - May 2015

Contract: Supporting business applications including Northgate HMS, in4systems Promaster, Civica Resolution, Accuserve, Xmbrace DRS, Lync2010 ,Kirona Job Manager, and CA Service Desk Manager. Also using Toad SQL.for Oracle Contract: Supporting business applications including Northgate HMS, in4systems Promaster, Civica Resolution, Accuserve, Xmbrace DRS, Lync2010 ,Kirona Job Manager, and CA Service Desk Manager. Also using Toad SQL.for Oracle

Application Support Team Leader

• Jul 2014 - Mar 2015

Fixed Term Contract providing administration and support of all applications including Keystone,Academy Housing, Insight, Opti-time,HR.net. Open Accounts. Project planning and managing.of 3 Application Support Analysts 1-2-1's , reviews and appraisals, motivation and development of team. Responsibility for creating and updating document library, for day to day and ad-hoc processes. Fixed Term Contract providing administration and support of all applications including Keystone,Academy Housing, Insight, Opti-time,HR.net. Open Accounts. Project planning and managing.of 3 Application Support Analysts 1-2-1's , reviews and appraisals, motivation and development of team. Responsibility for creating and updating document library, for day to day and ad-hoc processes.

Systems Database Administrator

• Sep 2012 - Jul 2014

Administration of and support of the Orchard Housing software, archouse and arcHouse + and character Installing, upgrading of Orchard and associated programs ie Progress, Java and Opti-time, as well as testing and paramertarisation , implementation of new modules and 3rd party integrated software to produce the best possible utilisation for the Trust. Year end procedures and processes. Staff training on Orchard Software.Business Intelligence administration. CRM, Mobile working and Self service portal.Project Management from inception to conclusion.Change Management.

Product Support Specialist

• Jun 2006 - Mar 2011

Dealing with queries from external customers relating to Orchards Housing Management Program, dealing with Rent, Arrears and Service Charge Modules. Resolving issues by telephone and e-mail and remote access, and updating the knowledgebase. Dealing with queries from external customers relating to Orchards Housing Management Program, dealing with Rent, Arrears and Service Charge Modules. Resolving issues by telephone and e-mail and remote access, and updating the knowledgebase.

Support Specialist

• Feb 2001 - Jun 2006

Supporting Sage Accounting software particularly Line 50 and instant accounts, report design specialist. Supporting customers and Accountants to resolve issues with the software, reports and year end P&L, and balance sheet. Supporting Sage Accounting software particularly Line 50 and instant accounts, report design specialist. Supporting customers and Accountants to resolve issues with the software, reports and year end P&L, and balance sheet.