Experience

Chelmsford College

• United Kingdom
• Professional Training and Coaching
• 100 - 200 Employee

• Estates & Sustainability Manager

  • Nov 2023 - Present



HSBC

• United Kingdom
• Financial Services
• 700 & Above Employee

• IT Project Manager

  • Nov 2020 - May 2021

  IT Project Manager ISO 20022

• Release Manager

  • Oct 2020 - Nov 2020

  Release Manager

• Change & Implementation Manager

  • May 2019 - Sep 2020



HSBC

• United Kingdom
• Financial Services
• 700 & Above Employee

• Release Manager

  • Sep 2015 - May 2018

  Global Standards – Release Manager​​ Release Manager for, a bespoke, globally used, Know Your Customer (KYC) application being implemented globally as part of HSBC’s Deferred Prosecution Agreement with the US Department of Justice. • Initially sole release manager for the new totally bespoke version 2 of the Customer Due Diligence Tool (CDD). • Created a go-live template to be used for countries onboarding to the tool. This ensured a standard route to onboarding could be… Show more Global Standards – Release Manager​​ Release Manager for, a bespoke, globally used, Know Your Customer (KYC) application being implemented globally as part of HSBC’s Deferred Prosecution Agreement with the US Department of Justice. • Initially sole release manager for the new totally bespoke version 2 of the Customer Due Diligence Tool (CDD). • Created a go-live template to be used for countries onboarding to the tool. This ensured a standard route to onboarding could be achieved globally. Acted as reviewer of progress and completeness for all countries. • Spent time in Hong Kong on two separate occasions to act as the face of Customer Due Diligence at critical points for the program such as the onboarding of Hong Kong. This ensured any issues could be resolved quickly. • Spent time in Argentina on three separate occasions to assist in an In-Country solution of CDD to ensure compliance with the Central Bank of Argentina regulations. • Point of contact for countries and production support regarding User Maintenance queries. • Managed global releases across five separate instances at times every three weeks and required through the night support and direction. • Mentor for release managers both on and off shore as the team grew. • Involved in all aspects of change impacting integrated group wide applications due to my knowledge of the CDD Tool and Group applications. • Utilised AppDynamics during releases and during warranty periods to highlight any potential issues before business impact.

• Release Manager

  • Jan 2014 - Aug 2015

  GB&M Entity Maintenance – Release Manager​​ Release Manager covering all GB&M data related applications covering technologies including JAVA, Pega, Oracle and IDQ. • Successfully delivered a new Entity Maintenance Workflow tool using Pega 6.2 which resulted in a more streamlined entity approval process and cleaner more enriched entity data. • Successfully delivered multiple software releases which resulted in enhanced end user experience and productivity across the globe. •… Show more GB&M Entity Maintenance – Release Manager​​ Release Manager covering all GB&M data related applications covering technologies including JAVA, Pega, Oracle and IDQ. • Successfully delivered a new Entity Maintenance Workflow tool using Pega 6.2 which resulted in a more streamlined entity approval process and cleaner more enriched entity data. • Successfully delivered multiple software releases which resulted in enhanced end user experience and productivity across the globe. • Single EM release manager and worked closely with the GB&M Release Team to ensure a smooth production deployment for all GB&M applications integrated with Entity Maintenance



Lloyds Banking Group

• Pega Engagement Lead

  • Aug 2013 - Jan 2014

  WIPRO – On Assignment to Lloyds ​Pega Engagement Lead – Simplification Program • Successfully delivered the first fully automated workflow tool into Birmingham Midshires Mortgage business using an agile delivery methodology. • The delivery resulted in real times views for all staff across multiple teams and more importantly the call centre which resulted in a far better customer experience. • The anticipated cost savings following successful delivery were expected to be… Show more WIPRO – On Assignment to Lloyds ​Pega Engagement Lead – Simplification Program • Successfully delivered the first fully automated workflow tool into Birmingham Midshires Mortgage business using an agile delivery methodology. • The delivery resulted in real times views for all staff across multiple teams and more importantly the call centre which resulted in a far better customer experience. • The anticipated cost savings following successful delivery were expected to be in excess of 18 FTE. Show less WIPRO – On Assignment to Lloyds ​Pega Engagement Lead – Simplification Program • Successfully delivered the first fully automated workflow tool into Birmingham Midshires Mortgage business using an agile delivery methodology. • The delivery resulted in real times views for all staff across multiple teams and more importantly the call centre which resulted in a far better customer experience. • The anticipated cost savings following successful delivery were expected to be… Show more WIPRO – On Assignment to Lloyds ​Pega Engagement Lead – Simplification Program • Successfully delivered the first fully automated workflow tool into Birmingham Midshires Mortgage business using an agile delivery methodology. • The delivery resulted in real times views for all staff across multiple teams and more importantly the call centre which resulted in a far better customer experience. • The anticipated cost savings following successful delivery were expected to be in excess of 18 FTE. Show less



HSBC

• United Kingdom
• Financial Services
• 700 & Above Employee

• Pega Development Manager

  • Jan 2012 - May 2013

  Development manager for a team of off shore Designers and Developers within Global Banking & Markets responsible for all software upgrades and day to day 3rd line support to the Global Client On-Boarding Workflow tool. Utilising Pega Systems Rules Process Commander (PRPC) 6.1. Successfully delivered multiple software releases which resulted in enhanced end user experience, regulatory change included DFA, EMIR and productivity across the globe.

• IT Project Manager

  • May 2011 - Jan 2012

  Managed the successful integration of the Client On-Boarding Workflow tool with a strategic Client Entity Repository. The integration included a full Client Maintenance function. • Resulted in increased confidence in entity data. • Reduction in operating costs by removing manual entity reconciliations and reporting. • Single view of all client Entity data shared by key Global Markets Applications. • Increased sales and ultimately revenue as allowed more time for… Show more Managed the successful integration of the Client On-Boarding Workflow tool with a strategic Client Entity Repository. The integration included a full Client Maintenance function. • Resulted in increased confidence in entity data. • Reduction in operating costs by removing manual entity reconciliations and reporting. • Single view of all client Entity data shared by key Global Markets Applications. • Increased sales and ultimately revenue as allowed more time for relationship managers and sales team to focus on revenue generation. • Single Entity identifiers resulting in more accurate regulatory reporting and screening Managed the successful migration of three core Global Markets Applications onto a 64bit infrastructure which included an upgrade to Oracle 11g and Websphere 7.0. • This resulted in the applications and infrastructure being ready for the growth within Global Banking during 2012 and beyond. • Increased supportability of the applications components. • Ring fenced Global Banking infrastructure increasing the ability to enhance integrations across the estate



Barclays Wealth Management

• United Kingdom
• Financial Services
• 700 & Above Employee

• Technical Implementation Manager

  • Oct 2010 - May 2011

  Implementation manager for all technical releases onto the strategic Wealth On-Line Banking Platform • Managed the end to end SDLC from release scoping through to implementation and live proving • Introduced a new release process to cover prioritisation of all software change whilst taking into account maintenance releases for downstream core banking systems. This maximised availability of the critical on-line banking application • Introduced compulsory performance testing for all… Show more Implementation manager for all technical releases onto the strategic Wealth On-Line Banking Platform • Managed the end to end SDLC from release scoping through to implementation and live proving • Introduced a new release process to cover prioritisation of all software change whilst taking into account maintenance releases for downstream core banking systems. This maximised availability of the critical on-line banking application • Introduced compulsory performance testing for all software and infrastructure releases • Successfully delivered multiple software releases which resulted in enhanced customer experience for both Private Bank and the Intermediary & Corporate user base

• Wealth On-Line Banking Data Migration Manager

  • Feb 2010 - Oct 2010

  Managed the successful migration of 6,000 corporate clients onto a strategic single Barclays Wealth on-line banking portal which allowed the decommissioning of a second legacy application which was lacking in functionality and reliability. • Designed and managed the complete implementation which covered a complex infrastructure across three different environments and downstream Barclays Bank systems. • Co-ordinated the migration process consisting of more than 130 steps during… Show more Managed the successful migration of 6,000 corporate clients onto a strategic single Barclays Wealth on-line banking portal which allowed the decommissioning of a second legacy application which was lacking in functionality and reliability. • Designed and managed the complete implementation which covered a complex infrastructure across three different environments and downstream Barclays Bank systems. • Co-ordinated the migration process consisting of more than 130 steps during cutover weekends utilising resources both on and off shore within a 14 hour window. • Phased implementation approach which enabled reduced downtime to minimise the impact on approximately 200,000 Private Bank customers. • Complex testing phase which included reconciliation of data at all transformation stages. • Migration took into account in-flight data; specifically payments to ensure completion of transactions across both the legacy and strategic platforms pre and post each migration tranche • Migrated from a DB2 database and transformed data utilising a separate SQL Server environment which enabled tight control of the data without impacting downstream systems before providing a bulk load of the data into the strategic Oracle database.



Barclays

• United Kingdom
• Financial Services
• 700 & Above Employee

• IT Project Manager

  • Jan 2003 - Feb 2009

  IT project manager for the migration of Barclays Life & Pensions administration systems, incorporating approximately two million policy holders, to third party administrators Liberata Life. • Utilised extensive knowledge of Barclays Life systems to ensure services remained stabilised during the migration • Quality assured all Liberata plans, technical documentation and testing results which drove the stakeholders sign off of the project • Developed implementation plans for changes… Show more IT project manager for the migration of Barclays Life & Pensions administration systems, incorporating approximately two million policy holders, to third party administrators Liberata Life. • Utilised extensive knowledge of Barclays Life systems to ensure services remained stabilised during the migration • Quality assured all Liberata plans, technical documentation and testing results which drove the stakeholders sign off of the project • Developed implementation plans for changes to Barclays applications • Shaped Liberata implementation plans which resulted in minimal business downtime • Standardised the escalation route for both Barclays and Liberata during the live migration

• Development Team Leader

  • 1999 - 2003

  Line manager for a team of developers across multiple technologies including Websphere, CICS Transaction Gateway, Ingres ABF, C, Unix (HP-UX) Shell Scripting, SQL, E/SQL, Java, MS Access, Dataease, Lotus 123, MS Excel • Responsible for the delivery and support (24 hours) of approximately 25 applications (in excess of 500 users) • Provided high-level business solutions to assist in the understanding of a project scope • Software package evaluation. • QA technical designs, unit… Show more Line manager for a team of developers across multiple technologies including Websphere, CICS Transaction Gateway, Ingres ABF, C, Unix (HP-UX) Shell Scripting, SQL, E/SQL, Java, MS Access, Dataease, Lotus 123, MS Excel • Responsible for the delivery and support (24 hours) of approximately 25 applications (in excess of 500 users) • Provided high-level business solutions to assist in the understanding of a project scope • Software package evaluation. • QA technical designs, unit testing & system test plans • Staff development & recruitment (permanent and contract) • Promoted in 2000 and 2002



Barclays Life Assurance Company

• Unix Development Team Leader

  • 1999 - 2003



barclays life assurance

• Forest Gate and Chadwell Heath

• Developer

  • Jan 1994 - Jan 1999

  Analyst Programmer utilising Ingres ABF, C, Unix (HP-UX) Shell Scripting, SQL, E/SQL, MS Project, MS Access and MS Excel • Produced technical specifications based upon Requirements documents • Software development and Unit Testing • Continued support of PC based applications and 24 hour support of Unix based applications • Configuration management of all code changes across all environments • Promoted in 1997 & 1999 Analyst Programmer utilising Ingres ABF, C, Unix (HP-UX) Shell Scripting, SQL, E/SQL, MS Project, MS Access and MS Excel • Produced technical specifications based upon Requirements documents • Software development and Unit Testing • Continued support of PC based applications and 24 hour support of Unix based applications • Configuration management of all code changes across all environments • Promoted in 1997 & 1999



Barclays Unicorn

• Systems Liaison

  • 1989 - 1994