Experience

Smart Energy

• Australia
• Solar Electric Power Generation
• 100 - 200 Employee

• Head of Retail Energy

  • Sep 2021 - Present

  The role leads the Operational and Regulatory teams and is responsible for developing Operational business growth plan and policies plus procedures that make the residential business offering of Smart Energy cost efficient, robust and compliant in all aspects. Responsibilities:- Mass Market Billing- Transfers & Reconciliations- Management of all Operations and Regulatory staff- Compliance and Regulatory framework- Quality Assurance- Learning & Capability- Customer Complaints (internal & external)- Operational Reporting & Analytics



WePower

• Lithuania
• Renewable Energy Semiconductor Manufacturing
• 1 - 100 Employee

• Head of APAC

  • May 2021 - Sep 2021

  Designing policies that align with overall strategy and responsible for developing business growth strategies and plans with other executive team members. Responsible for increasing client base locally and internationally. Identified and mapped business strengths with customer needs. Added multiple revenue streams to core business segment. Designing policies that align with overall strategy and responsible for developing business growth strategies and plans with other executive team members. Responsible for increasing client base locally and internationally. Identified and mapped business strengths with customer needs. Added multiple revenue streams to core business segment.



Flow Power

• Australia
• Utilities
• 1 - 100 Employee

• Head Of Operations

  • Dec 2015 - Apr 2021

  Head of the Operations team at Flow Power & Utilacor:• Led and supervised 40 diverse staff – Team Leaders, Senior and junior analysts and managed 8 business units.• Responsible for portfolio billing around $300M per annum ensuring accuracy is the key and system is used efficiently. System planning in progress to bill a billion dollars in three years.• Rolling out 5 Minute Settlement rule change across multiple business units• Performance management and development of all staff including recruitment and training along with key team members.• Led Sales Account management team for a period of two years responsible for retention and acquisition of new business. • Assisting Sales with Request for Pricing (RFP) from various Consultants, Large businesses and negotiating metering agreements with Meter Providers. • Analysing new products and assuming the role of Product Owner, liaising with key stakeholders and assist in implementing billing systems with the Dev team.• Developing operational strategies to meet the continuous rigorous demands of the business with introducing new products regularly with a very manual invoicing system.• Providing a robust and structural framework around Operational policies along with the ability to streamlining Operations by implementing discipline, systems and procedures. • Directly responsible for following departments: External vendor relationship management, Learning & Development, Analysis, Meter Data & Billing, Transfers, AEMO & Network Settlements. • The Learning & Development division was responsible for overlooking and managing our offshore back office.• Ensuring all key operation functions are performed according to business process, policy and procedures.• Planning and management of resources to achieve required outcomes.• Task Management and Implementing Business Improvement Projects.



Service Central (Aust) Pty Ltd

• Australia
• Advertising Services
• 1 - 100 Employee

• National Sales Manager

  • Jan 2013 - Dec 2015

  Responsibilities:• Responsible for meeting quarterly and yearly revenue targets via different channels (Tele-sales Team and Face to Face Sales Team)• Responsible for driving business planning, forecasting accuracy, goal attainment and work effectively with cross-functional Teams • Responsible for strong internal and service provider focused relationships• Ability to communicate high level solutions & change management• Provide leadership through effective communication of shared business goals• Ongoing training on new product releases Achievements:• Increased revenue by 20% in the first three months• Consistently hitting target of $150,000 per month, on average hitting $180,000 every month• Recruited, trained and mentored four new people• 80% of the Team hit budget every month • Customer Retention improved by 20% due to better Account Management practices• Successfully implemented drip marketing, lead nurturing and increased closing ratios. • Coached entire sales staff to become better negotiators and help them understand the value proposition rather than just negotiating on price.

• Senior Business Development Manager

  • Jan 2008 - Dec 2012

  Responsibilities:• Revenue growth via renewals, upgrades and new sales from smart calling• Account Management – renewing existing providers upon completion of contract and building, maintaining relationships with providers throughout the term of contract• Meet provider expectation through effective Account Management skills• New Business – growing customer base through referrals and new salesAchievements:• Target Revenue of $15K per month – have sold $25K or more every month• Best Sales person for the Month, 12 times out of the last 18 months as BDM• Wrote $450k in 2013-2014 Financial year (highest ever written by any BDM), second best around $300k• Met and exceeded service providers expectations (personal references/testimonials from service providers available on request) • New Business – One to two referrals every month



Red Energy

• Australia
• Utilities
• 500 - 600 Employee

• Sales Acquisition and Retention Manager

  • Jan 2005 - Dec 2007

  • Managed the Customer Retention, Customer Acquisition (Inbound) team and Saturday Outbound team, Meet sales and retention targets, Staff retention, Coaching, Mentoring, Motivation, Leading by example, Management reporting, developing leaders within the business keeping companies goal and objectives in mind.• Relationship Manager for various broker deals which included client visits, reporting, contractual agreements, ensuring profitability and thorough analysis with continuous monitoring. • Managed the Customer Retention, Customer Acquisition (Inbound) team and Saturday Outbound team, Meet sales and retention targets, Staff retention, Coaching, Mentoring, Motivation, Leading by example, Management reporting, developing leaders within the business keeping companies goal and objectives in mind.• Relationship Manager for various broker deals which included client visits, reporting, contractual agreements, ensuring profitability and thorough analysis with continuous monitoring.



Pracom Outsourced Services Pty Limited

• Software Development

• Business Development Manager

  • Jan 2003 - Dec 2004

  - Making Outbound phone calls to sign up consumers with other carriers to Optus for both Mobile + Broadband - Making Outbound phone calls to sign up consumers with other carriers to Optus for both Mobile + Broadband