Experience

Legislative Data Center

• United States
• Government Administration
• 1 - 100 Employee

• Information Technology Specialist

  • Oct 2015 - Present



Sprint

• United States
• Telecommunications
• 700 & Above Employee

• Technical Consultant

  • Feb 2011 - Mar 2014

  • Diagnose various mechanical, hardware, software and system failures on Android, iOS, Windows and Blackberry operating systems on a daily basis. • Provided on-site or remote technical support/repair service on equipment such as Mobile Phones, laptops, tablets to management, other employees, and customers. • Prepare reports for analysis of product failure trends and service issues of each equipment. • Perform asset management using serialization method of machines and devices. • Diagnose various mechanical, hardware, software and system failures on Android, iOS, Windows and Blackberry operating systems on a daily basis. • Provided on-site or remote technical support/repair service on equipment such as Mobile Phones, laptops, tablets to management, other employees, and customers. • Prepare reports for analysis of product failure trends and service issues of each equipment. • Perform asset management using serialization method of machines and devices.



Numann Technologies, Inc.

• United States
• Information Technology & Services
• 1 - 100 Employee

• Helpdesk

  • Jul 2009 - Sep 2012

  Perform first-level troubleshooting on hardware/software systems problems on smartphones, tablets, laptops, and desktops running Windows, Mac, iOS, and Android. • Provide onsite/remote, technical solutions, and follow up to assist end users in solving their information systems problems in a continuous user-support environment consisting of 100 – 150 employees nationwide. • Communicate with Senior Analysts or other support groups within Information Technology when additional assistance is required for resolution. • Completed various hands-on repairs, installs, and configuration of new hardware for onsite technical issues. Show less



Geek Squad

• IT Services and IT Consulting
• 700 & Above Employee

• Computer Technician

  • Oct 2008 - Feb 2011

  • Was responsible for various types of duties such as: repairs of pc/apple units, tablets, smartphones, data backup/recovery, networking, project builds. • Troubleshoot software and/or hardware (Windows/Mac) and find the complete solution for clients and their unit. • Provide repairs, not only in-store, but as well as in-home/onsite specifically on PCs. • Setup new units purchased by customers by installing updates and antivirus, transferring data from old units and improving performance. Show less