Senior Portfolio Delivery Manager

• Jun 2019 - Present

Accountable for managing the implementation and delivery of Drax Customers Business change projects. Key responsibilities include: • Identifying key business projects by understanding scope, delivery schedules, business readiness and implementation options to an achievable, value-optimising change portfolio. • Managing the Business Analyst and Project Management teams, ensuring the team works efficiently and supports key stakeholders to deliver business benefit. • Establishing and implementing the business engagement strategy and group change process. Providing rigour and framework to all projects and reporting to the Drax Customers Leadership Team. Show less

Head of Projects

• Dec 2018 - Jun 2019

Accountable for managing the implementation and delivery of all Haven change projects. Key responsibilities include:• Contributing to the translation of the Retail Transformation programs’ complex scope, delivery schedules, business readiness and implementation options in to an achievable, value-optimising Business Change programme for Haven Power.• Managing the Business Analyst and Project Management teams, ensuring the team works efficiently, and building capability and capacity within the teams. • Establishing and implementing the business engagement strategy and group change process. Providing rigour and framework to all projects and programmes. Show less

Acting Head of IT Projects

• Jan 2018 - Nov 2018

Accountable for the delivery of IT projects across Haven Power that impact the Drax Group. Key responsibilities include:• Supporting the programmes and projects in driving project outcomes through the delivery lifecycle. • Prioritising changes with the business and ensuring business cases are in place so that benefits are understood and clear to the Senior Leadership Team.• Developing and directing a team of Project Managers, Project Management Office (PMO) and Business Analysts that engage with the business. Show less

Programme and Change Governance

• Jan 2017 - Dec 2017

Accountable for managing both OPEX and CAPEX IT budgets, Risk Management Committee risk mitigation updates and design and creation of business processes. Key responsibilities include: • Chairing a Project Steering Board and what enters the business change process.• A key business relationship role to raise business awareness of what IT are planning and progressing.• Ensuring board reports and IT risks are monitored and mitigation is relevant and up to date.• Manage and control the recruitment for Haven Power IT to ensure we recruit the right people for the company and within the agreed recruitment budget and HR processes. Of the 15 people recruited last year, I have been successful in retaining them and recruiting candidates from Flow Energy.• Manage and lead a team of 15 Business Analysts to ensure they deliver business objectives and support and encourage their personal development.• Ensure ‘Heads of’ control their budgets and report centrally so that I can review out-turn and full year forecasts with Finance. This has resulted in the successful out-turn against a £5 million OPEX budget and £19 million CAPEX budget. Show less

Projects Portfolio Manager

• Sep 2015 - Dec 2016

Leading the Project Manager and PMO to deliver changes and projects across programmes within Haven Power. Developed and managed a delivery plan for Haven Power that has increased changes delivered each month - up by 120%. This is within an environment where we have moved from Waterfall to Agile.Key responsibilities include:• Managing the delivery pipeline to ensure change - currently over 300 change requests - are assessed, designed and delivered to support our new business strategy.• Lead the Change & Transformation Programme to ensure we deliver the regulatory, discretionary and business as usual changes across the current delivery pipeline.• Coach and develop the team of 5 Project Managers and a PMO to ensure they are an effective delivery team.• Support the delivery of communications and reporting across the 4 programmes within Haven Power. Show less

Senior Project Manager

• Apr 2014 - Sep 2015

Accountable for the management and delivery of key projects within the Change & Transformation Programme within Haven Power. Key responsibilities include:• Project managed the billing software releases to comply with OFGEM proposals and the new Electricity Market Reform changes that came in to force this year. Worked with the IT function and billing supplier to take adopt collaborative approach while managing and controlling the risks to our £120 million pounds monthly income from our business customers.• Leadership of the Project Management Team and development of these individuals to ensure the business milestones are achieved but the team grows in skills and knowledge.• Support and steer this programme through their initial start-up phase to enable plans to be developed and resources assigned. Develop and deploy processes across the business to ensure all stakeholders and delivery teams understand who they engage with. Show less

Senior Project Manager

• Jul 2011 - Apr 2014

Successfully delivered the December Release for the Barclay's Investment website. This was only after 5 months in post. Delivered the February release of the Barclays Investment website that will allow the sale of Structured Products, introduce Key Investor Information Documents, integrate with the new Barclays online banking platform and ensure our website is ready for Tax Year End on 5 April. Delivered the cookies upgrade so that the Barclays Investment Online website is compliant with the new Cookie Regulations that came into force on 26 May 2012. I have also delivered the Key Investor Information Document onto the site to meet these regulations that came online 30 June 2012. Support a new programme during the start up phase to enhance an Investment platform functionality over the next 18-24 months. Awarded the Barclays Change Delivery Q1 award for Project Management Excellence. Delivered the new Barclays Homeowner smartphone app available to Apple and Android customers. This customer launch was delivered ahead of the initial plan, managing a project team located across both UK and offshore. Budget total was £6 million pounds. Feedback by users on the app has been excellent. The project was also awarded an internal Barclays ‘Oscar’ award for collaboration and delivery. Project successfully handed to BAU and closed down. Show less

Senior Project Manager

• May 2009 - Feb 2011

Accountable for the management and delivery of key projects within the Crown Office Network and Network Financial Services Compliance programmes. Key responsibilities include: -Project managed the reduction of 400 plus surplus staff and delivered £12 million in benefits across the Crown Office network.Line management of 1 Project Manager and mentoring of a new Senior Project Manager.Project managed Compliance changes to ensure a new database and training framework were delivered to timescales in order that a £35 million pounds risk is mitigated.Project managed the improvement in customer waiting times which has seen a 60% reduction in complaints and a 36% improvement in queue times. Show less

Project Team Leader

• Apr 2008 - Apr 2009

Accountable for the management and delivery of key projects within business programmes. Key achievements include: - Project managed the operational strand of the Network Change Programme to ensure that £80 million of benefits were achieved by closing 2500 branches across the network.Project managed 2 issues of a financial product that generated £1.4 billion in deposits.Created a strategy for the migration of network wide publications from paper based to an online web based system viewed by 8000 users.Leadership of a Communication Team and Stakeholder Management Team to deliver an error free year in communications and a 10% improvement in performance with Stakeholder Management. Show less

Process Improvement Manager

• May 2007 - Mar 2008

Accountable for business wide processes covering IT projects, Network Programmes and Product Development. Key achievements include: -Reducing 60 complex and bespoke processes to 6 standard processes for generic changes.Review of roles and responsibilities and operational processes in the direct channels area so that duplication was removed and all changes have visibility in this function.

Project Team Leader

• Sep 2006 - Apr 2007

Accountable for the project management and delivery of product changes for Post Office Ltd including stakeholder management and communications. Key achievements include: -Developing a project management capacity planning process enabling multiple projects to be allocated to managers who have the capacity to deliver. This has enabled 150 projects to be delivered by 12 Project Managers in 1 year.Developing a structured approach to stakeholder management including communications planning and a robust risk and issue management process within each change project.Reviewing a portfolio of product changes to ensure that change projects are delivered with reduced impact to the network of branches. This has saved the business £15,000 over 2 months. Show less

Change Release Manager

• Apr 2003 - Sep 2006

Accountable for authorising change release into the operating environment including products and product changes. Key achievements include: -Developing capacity in the team to oversee change from idea to delivery using a structured change process.Controlling the release of changes into the branch network to ensure operational effectiveness was not compromised.Driving through team changes to improve efficiency and quality resulting in 20% performance improvement against the previous year with a 64% increase in workloads. Show less

Deployment Capacity Manager

• Sep 2001 - Apr 2003

Accountable for improving change capacity. Achievements include: -Designing a new capacity tool to understand the post office network work capacity to ensure planned changes do not impact on operational targets.Creating, testing and leading stakeholder management, communication and consultation around the capacity tool resulting in further improvements.

Management Process Manager

• Sep 2000 - Sep 2001

Planning Manager

• Sep 1998 - Sep 2000

Sales Planning Manager

• Mar 1996 - Sep 1998

Postal Officer

• Jul 1984 - Mar 1996