Experience

Sun East Federal Credit Union

• United States
• Banking
• 1 - 100 Employee

• Director, Loan Servicing and Collections

  • 2015 - Present



Comcast

• United States
• Telecommunications
• 700 & Above Employee

• Director Credit and Collections

  • Apr 2009 - Jul 2014

  Managed a staff of 125+ employees and responsible for the daily operations of the Credit and Collection Department. Established financial policies, procedures, controls and reporting. Reduced Bad Debt $20+ million over 5 year period. Managed a staff of 125+ employees and responsible for the daily operations of the Credit and Collection Department. Established financial policies, procedures, controls and reporting. Reduced Bad Debt $20+ million over 5 year period.



First Data Corporation

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Director

  • Jul 2008 - Apr 2009

  Managed a staff of 150+ employees servicing various product lines which collected on no-sufficient funds for more than 185 banks as well as delinquent service fees from thousands of merchants that utilize First Data to process their debit and credit transactions. Managed a staff of 150+ employees servicing various product lines which collected on no-sufficient funds for more than 185 banks as well as delinquent service fees from thousands of merchants that utilize First Data to process their debit and credit transactions.



Wells Fargo

• United States
• Financial Services
• 700 & Above Employee

• Director / VP Collections

  • Jan 1998 - Nov 2007

  Managed a staff of 500 employees at multiple sites including Pennsylvania, Arizona, Maryland, Florida and Canada. Serviced $13 billion of a $25 billion prime / sub prime auto portfolio in 50 states. Played an integral role in aggressively growing the portfolio from $150 million to $25 billion. Directly involved with system upgrades, IVR/Telephone upgrades, Six Sigma projects, Risk Analysis and managed all third party vendor relationships. Managed a staff of 500 employees at multiple sites including Pennsylvania, Arizona, Maryland, Florida and Canada. Serviced $13 billion of a $25 billion prime / sub prime auto portfolio in 50 states. Played an integral role in aggressively growing the portfolio from $150 million to $25 billion. Directly involved with system upgrades, IVR/Telephone upgrades, Six Sigma projects, Risk Analysis and managed all third party vendor relationships.