Gary Freeman, PMP, CSM
Information Technology Project Manager at Systems Plus, Inc.- Claim this Profile
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Bio
Credentials
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Project Management Professional (PMP)
Project Management InstituteFeb, 2018- Nov, 2024 -
Certified Scrum Master (CSM)
Scrum AllianceApr, 2016- Nov, 2024
Experience
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Systems Plus, Inc.
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United States
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IT Services and IT Consulting
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1 - 100 Employee
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Information Technology Project Manager
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Aug 2023 - Present
The client for this project is the Department of Labor with the overall goal of providing project management support for the implementation of their legacy timekeeping system GovTA. This position is tasked with working with multiple teams within the agency and external contractors to ensure that the requirements and features of the system are aligned with what is being developed and tested for implementation. Tracking defects and discussing remediation possibilities with the development team. Discussing and creating processes with program management to create SOPs for future implementations. Coach and assist team leads to close gaps/gain opportunities within a hybrid waterfall/agile environment. Managing risks that occur whether it be mitigation or acceptance of those risks. Reviewing and managing project plans within Microsoft Project to ensure that the project is on target for the set release date. Working closely with end users, business technologists and others to understand and prioritize business goals and needs. Show less
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ANSER
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United States
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Defense and Space Manufacturing
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300 - 400 Employee
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Information Technology Project Manager
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Jun 2020 - Aug 2023
The client for these projects was the US Census Bureau with the overall goal of purchasing and reimaging laptops for use by 12,000 field representatives, the updating of data collection software, and the updating of the hardware infrastructure for the Census Bureau Headquarters. This position is tasked with managing teams ranging from 10-20 to ensure that distribution/testing of laptops and testing/deployment of software are completed within a timely manner. Ensuring that project status reports, risks, issues, and various other documents are updated and stored within the project’s SharePoint site. Managing risks that occur whether it be mitigation or acceptance of those risks. Reviewing and managing project plans within Microsoft Project to ensure that the project is on target for implementation. Working closely with end users, business technologists and others to understand and prioritize business goals and needs. Show less
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Attain Partners
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United States
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Business Consulting and Services
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200 - 300 Employee
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Information Technology Project Manager
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Nov 2019 - Jun 2020
The client for this project is the Census with the overall goal of purchasing new laptops and having them reimaged for use by field representatives for collecting data. This position is tasked with managing a team of 15 to ensure that the new laptops are re-imaged, tested and distributed within a timely matter. Ensuring that project status reports, risks, issues and various other documents are updated and stored within the project’s SharePoint site. Managing risks that occur whether it be mitigation or acceptance of those risks. Reviewing and modifying project plans within Microsoft Project to ensure that the project is on target for implementation. Working closely with end users, business technologists and others to understand and prioritize business goals and information needs. Leading the effort in creative approaches to problem solving and quality deliverables supporting business needs. Show less
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TCG
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United States
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IT Services and IT Consulting
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100 - 200 Employee
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Information Technology Quality Assurance Analyst
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Aug 2016 - Oct 2019
The client for this project was the MCC with the overall goal of creating a custom performance management system for their HR department to utilize for the agency. This position was tasked with providing Quality Assurance support to the MCC Human Resources Department on the implementation of a Performance Management system. Supporting the planning, design and execution of system testing on simple to complex implementations. Working collaboratively within the IT department and business units to execute and validate test cases based upon system requirements. Show less
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Information Technology Project Coordinator
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May 2015 - Aug 2016
This position was tasked with providing administrative support to the Program Manager as well as multiple Project Managers. Preparing weekly and monthly reports to be provided to the program manager and the customer within Microsoft Word and PowerPoint. Preparing presentations and user guides using Microsoft Visio, PowerPoint and Word. Creating and managing helpdesk tickets and meeting on a weekly basis with stakeholders to ensure they are properly prioritized within ServiceNow Assisting HR with the scheduling of interviews for potential employees. Conducting onboarding activities for new employees, that includes orientation, account set up, software requests, and completion of proper documentation. Maintaining the weekly team schedule to ensure that each project team has ample workspace within the office within Microsoft Excel. Submitting software/hardware requests on behalf of team members in ServiceNow. Creating test cases and test scripts from User Stories within Microsoft Visual Studio and Excel; conducting system testing for QA and UAT for various software. Show less
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Kavaliro
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United States
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IT Services and IT Consulting
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100 - 200 Employee
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Information Technology Project Coordinator
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Apr 2014 - May 2015
The client for this project was Fannie Mae with the overall goal of modernizing their PeopleSoft software along with transitioning the agency to the Windows 8 platform. This position was tasked with providing PMO and project level administrative support to the Program Manager as well as multiple Project Managers. Assisting with the creation of meeting agendas and tracking meeting minutes using Microsoft Word. Responsible for organizing and facilitating meetings when needed/requested. Ensuring that project status reports, risks, issues and documents are updated and stored both in SharePoint and EPPM (a company tool used for detailed tracking information of projects). Biweekly Compliance reports are generated using Microsoft Excel for the PMO to ensure that projects were adhering to the PMO standard when providing status reports/updates. Preparing Finance meeting presentations using Microsoft PowerPoint on a weekly basis. Ensuring that documentation is updated and accessible throughout the SDLC lifecycle for PQO checkpoints and that any issues are resolved within a reasonable timeframe. Reviewing and modifying project plans within Microsoft Project to ensure that the project is on target for implementation. Assisting with the company wide rollout of the Windows 8 platform by ensuring testers in both the Quality Assurance and UAT phases properly scheduled testing at the designated facilities with the proper software, ensure results of tests were properly documented and ensure that issues were documented, tracked, and directed to the correct POC and resolved. Show less
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Treliant
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United States
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Business Consulting and Services
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200 - 300 Employee
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File Reviewer
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Jan 2014 - Mar 2014
This position was tasked with the reviewing of commercial loan documents with monetary values of up to $15 million, for the client under the guidelines of the Community Reinvestment Act (CRA). Upon this review, documents are checked both on a 1st time basis and under quality control in iConnect to ensure items such as Gross Revenue, Loan Amount, Address, Open Date, and Geo Code, along with a few other components correlates with the data the bank has stored in its central database. Bank software such as Financial Center, CRIS, HOST, Application Pro are used as resources to locate various loan documents such as a Credit Summary, Document Order, Tax Return, Promissory Note to validate the business loan information. Responsible for making timely assessments of the loan data quality, timely completion of required training applicable to the position, with regular, effective application of such training in the performance of the position. Show less
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IBM
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United States
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IT Services and IT Consulting
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700 & Above Employee
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Information Technology Business Analyst
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Nov 2012 - Jul 2013
The client for this project was FEMA with the overall goal of modernizing the software to be in sync with today’s technology and increasing user friendliness. This position was tasked with working within an agile environment throughout several SDLC phases, supporting multiple project managers with preparing meeting materials for weekly status meetings and presentations, to coworkers as well as customers regarding planning and implementation using Microsoft Suite (Word, Excel, PowerPoint, Project). Assisting with the composition and completion of customer deliverables by ensuring that the checklist of deliverables was completed on schedule. These documents would then be uploaded to SharePoint and sent through the proper channels to reach the customer. Meeting with managers on a weekly basis to ensure that the proper forecasting activities have been performed on work orders and updated within the centralized forecasting tool prior to the weekly financial status meeting. Conducting cost analysis tasks to provide data to upper management and the customers on which methods would be the most cost effective in the timeframe that had been estimated. Excel and IMAPS were generally used to complete the cost analysis activities. Working closely with lead developers to assist with the composition of User Requirements for software known as ADD, which is a software used by FEMA that is a database that houses information on emergency response employees and is used to assemble teams for disaster deployment efforts. Show less
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Information Technology Project Analyst
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Feb 2012 - Oct 2012
The client for this project was the Florida Department of Children and Families with the overall goal of establishing a central statewide system for child abuse claims rather than having it broken down into multiple districts. This position tasked with supporting the project manager with administrative duties in order for them to be more hands on. Weekly status meetings were conducted in which tasks included recording meeting minutes and ensuring that these along with any other supporting documents were posted to the team room. Three financial spreadsheets were managed using various Excel functions and formulas on a weekly basis to achieve accuracy and be viewed by both the customer and the project manager to monitor progress and costs incurred to date. Task orders were created and added to these sheets as they were generated and approved by the customer. Travel expenses and contractor hours were collected on a weekly basis and input into a central database in order to conduct proper forecasting and cost analysis. Show less
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Bank of America
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United States
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Banking
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700 & Above Employee
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Personal Banker
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Feb 2010 - Feb 2012
Supervising and coaching teams on the proper behaviors, sales techniques, service expectations and compliance guidelines, while modeling the same. Managing difficult situations with customers and providing clients with information, data and advice. Ensuring the audit/compliance procedures of the center are followed, while maintaining the highest level of customer service. Ensuring completion of regulatory compliance and training specific to sales and service responsibilities for employees of my bank. Responsible for assisting and supporting the bank manager in leading a team of sales and service professionals to meet and exceed sales goals and customer satisfaction targets. Responsible for performing intermediate duties and support related to branch operational activities and financial services; processes all new account transactions; assisting customers in their selection of various accounts and financial services; cross-selling the Bank's products and services; opening, maintaining and closing of all account types; performing branch clerical duties; promoting business for the Bank by maintaining good customer relations and referring customers to appropriate staff for new services. Show less
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T-Mobile
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United States
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Telecommunications
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700 & Above Employee
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Sales Representative
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Jan 2008 - Apr 2010
Build confidence of customers by making the store experience interactive, engaging and reassuring. Maximize customer experience by solving the whole proble; (as opposed to pushing products). Maintain the visual appeal of the store. Make the most effective use of store displays and interactive devices for each of the customers. Complete miscellaneous tasks even when not serving customers. Keep abreast of the rapidly evolving T-Mobile technology. Develop positive customer relationships. Build confidence of customers by making the store experience interactive, engaging and reassuring. Maximize customer experience by solving the whole proble; (as opposed to pushing products). Maintain the visual appeal of the store. Make the most effective use of store displays and interactive devices for each of the customers. Complete miscellaneous tasks even when not serving customers. Keep abreast of the rapidly evolving T-Mobile technology. Develop positive customer relationships.
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Foot Locker
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United States
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Retail
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700 & Above Employee
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Sales Associate
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Aug 2003 - Jan 2008
Ensure that each customer receives outstanding service by providing a friendly environment, which includes greeting and acknowledging every customer, maintaining solid product knowledge and all other aspects of customer service. Maintain an awareness of all promotions and advertisements. Assist in floor moves, merchandising, display maintenance, and housekeeping. Processing and replenishing merchandise and monitoring floor stock. Aid customers in locating merchandise. Communicate customer requests to management. Completing price changes within the store. Participate in year-end inventory and cycle counts. Ringing up sales at registers. Show less
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Education
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2005 - 2009
Howard University
Bachelors, Business Management
Community
