Experience

Yodel / Home Delivery Network

• Account Manager

  • Dec 2012 - Present

  In my current role I manage and maintain 100 existing customers with an annual revenue spend ranging from £37,000 to £500,000 throughout the Southern region. I am responsible for identifying, negotiating and implementing additional revenue opportunities by building the relationship within every aspect of each customer site, from order processing to the point of distribution.I liaise very closely with various departments within Yodel to ensure the best possible solution for Yodel and the customer is achieved. I negotiate the renewal of sales agreements, additional IT solutions and collection processes as well as the day to day managing of the account by handling queries and issues raised by the customer.

• Account Manager

  • 2012 - 2013



DHL

• Germany
• Transportation, Logistics, Supply Chain and Storage
• 700 & Above Employee

• Major Account Manager

  • Sep 2007 - Jul 2009

  After being promoted I became responsible for retention & development of 28 major accounts within Essex & Kent, each account had an average monthly spend of £20,000. I identified and gained additional revenue, negotiated annual rate increases and upgraded IT solutions. I exceed all KPI’s on weekly and monthly basis and have surpassed the monthly revenue targets required.I have worked alongside my Regional Manager in the implementation of 5 new team members and have been solely responsible for their induction and ongoing training.