IT Service Desk Engineer

• Apr 2023 - Present

IT Service Desk Technician

• Aug 2021 - Apr 2023

ICT Support Assistant

• Nov 2020 - Aug 2021

East Surrey College allowed me to develop my knowledge of different systems and expand my expertise. Some of the systems used include, - CodeTwo - Sophos Anti-Virus - PaperCut (Printers) - Richdesk Service Desk - SCCM - VMWare vSphere and Horizon - VMWare Thin Clients - Adobe Admin Portal - CISCO Phone System My role as a ICT Support Assistant included the following responsibility's and task, - Managed Patching and Software Deployment using SCCM - Managed and supported the PaperCut software for the printers, ensuring that the firmware was up to date and resolving any issues that occurred. - Organised and carried out stock checks within the store room. - Categorised tickets effectively and then assigned to the most suitable technician. - Added notes with all the steps taken in case of a required escalation. - Assisted users with remoting onto VMWare Horizon to work from home when required. - Answered phone calls in a professional manner and logged tickets relating to the issue. - Creating new user accounts and phone accounts if acquired. (Using Office 365 & CISCO Admin) Show less

IT Apprentice

• Jun 2018 - Oct 2020

Sales Assistant

• Sep 2017 - Jun 2018

As a Sales Assistant at CeX I was able to gain experience within a unique environment and work alongside an excellent team to provide quality customer service. Within this role I not only further developed my customer service skills, but I also learnt how to assist with a variety of devices. My responsibilities at CeX included, - Providing quality customer support and offering any advice regarding a product query, - Ensuring all products were up-to-date with their pricing and on display clearly, - Testing trade-in products from customers to ensure they would qualify for the 2 year warranty, - Try to resolve any issues a customer may have with a device they have purchased, Show less

Sales Assistant

• Nov 2016 - Aug 2017

Being a Sales Assistant at Primark helped me learn fundamental skills that were required in retail. Within my role, I gained experience with customers and developed a professional manner when assisting with any queries. Some of my responsibilities included, - Assisted customers with any queries they had - Kept the Menswear department clean and tidy - Helped out on tills if extra staff were required - Ordered specific sizes for a customer if none were in stock Being a Sales Assistant at Primark helped me learn fundamental skills that were required in retail. Within my role, I gained experience with customers and developed a professional manner when assisting with any queries. Some of my responsibilities included, - Assisted customers with any queries they had - Kept the Menswear department clean and tidy - Helped out on tills if extra staff were required - Ordered specific sizes for a customer if none were in stock