Experience

BankservAfrica

• South Africa
• Financial Services
• 300 - 400 Employee

• Operational Specialist

  • Apr 2012 - Present

  Provide operational implementation, management and support to all services provided to all clients 24x7, ensuring SLA's are met and client satisfaction is guarenteed. Competencies: BankservAfrica systems and knowledge of hardware and network infrastructure. Linux and Windows operating Systems. Needs to work shifts, including Sundays and Public Holidays. Knowledge of planning and scheduling. Conflict management skills. Flexibility and self control. Problem solving and troubleshooting. Ability to identify and monitor risk areas to detect and assess the implications of trends and deviations, to act and eliminate or minimize negative aspects. Verbal and written communication. Responsible for ensuring high quality and standards of work. Monitoring of all services as per defined thresholds and standards. Logging and escalation of incidents. Dual messaging clearing/settlement. Integrated cash management service. Saswitch Fraud System. Card not Present (CNP) Payments Tango monitoring SALSA Batch Monitoring. Authenticated collections (AC)/Mandates. Real time clearing of transactions. Early debit orders. Show less



Absa Group

• South Africa
• Financial Services
• 700 & Above Employee

• Administrative Clerk

  • May 2011 - Jun 2011

  Reconciliation and processing of local payments Administration duties in the intake department Reconciliation and processing of local payments Administration duties in the intake department



Standard Bank Group

• South Africa
• Financial Services
• 700 & Above Employee

• Administrative Clerk

  • Feb 2010 - Mar 2011

  Our team performed all duties relating to Credit Cards, Home loans and vehicle asset finance: Credit Card Upgrade/Downgrade Credit checks of clients Confirming client provided details (FICA) Our team performed all duties relating to Credit Cards, Home loans and vehicle asset finance: Credit Card Upgrade/Downgrade Credit checks of clients Confirming client provided details (FICA)