Experience

Mercy Pet Hospital

• United States
• Veterinary Services
• 1 - 100 Employee

• Practice Manager

  • Nov 2021 - Present



Country Corners Veterinary Hospital

• Oregon House CA 95962

• Consulting Practice Manager

  • Oct 2013 - Present

  Handle all day to day operations of the hospital. Developed and maintained hospital's internet web site Maintained, evaluated and implement all OSHA guidelines Purchasing, Inventory Control, A/R, A/P and payroll Created defined protocols to streamline procedures and increase clinic efficiency Developed employee manual. Assists owner with financial planning in regards to staffing, inventory and client charges Extensive work using clinical software to extract data for analyzing hospital performance Created and implemented different marketing and advertising strategies Hiring and termination of employees. All aspects of H/R Training of reception and technical staff. Quickbooks proficient. Show less



Gary Delfino Consulting

• President/Consultant

  • Nov 2010 - Present

  Consulting with a personal touch Welcome to Gary Delfino Consulting Service. My mission and vision is to help your practice reach and exceed a new and higher level of success. Success is not just a busy practice, but maximizing and empowering your staff to do their very best. In the end I am dedicated to each and every client I serve. Consulting with a personal touch Welcome to Gary Delfino Consulting Service. My mission and vision is to help your practice reach and exceed a new and higher level of success. Success is not just a busy practice, but maximizing and empowering your staff to do their very best. In the end I am dedicated to each and every client I serve.



Prairie Creek Animal Hospital

• Practice Manager

  • Mar 2010 - Mar 2013

  Handle all day to day operations of the hospital. Developed and maintained hospital's internet web site Maintained, evaluated and implement all OSHA guidelines Purchasing, Inventory Control, A/R, A/P and payroll Created defined protocols to streamline procedures and increase clinic efficiency Developed employee manual. Assisted owner with financial planning in regards to staffing, inventory and client charges Extensive work using clinical software to extract data for analyzing hospital performance Created and implemented different marketing and advertising strategies Show less



Critter Creek Veterinary Hospital

• Practice Manager

  • Sep 2005 - Sep 2010

  Increased number of appointments, average transactions and hospital production 30% through training and quality control Improved patient care through better staff, client, patient interactions and communication Developed and maintained hospital's internet web site Maintained, evaluated and implement all OSHA guidelines Purchasing, Inventory Control, A/R, A/P and payroll Created defined protocols to streamline procedures and increase clinic efficiency Developed employee manual. Assisted owner with financial planning in regards to staffing, inventory and client charges Extensive work using clinical software to extract data for analyzing hospital performance Created and implemented different marketing and advertising strategies Show less



Yuba Sutter Veterinary Hosp

• Head Veterinary Technician

  • Apr 2004 - Sep 2005

  Increased hospital production by a minimum of 15 percent Implemented changes in how technicians approach their position to the betterment of patient care Oversaw technical department of 8 technicians and worked as a liaison between the doctors and veterinary support staff Brought the hospital current with all OSHA and DEA guidelines for better compliance Performed all technical tasks (see attached list of skills) Increased hospital production by a minimum of 15 percent Implemented changes in how technicians approach their position to the betterment of patient care Oversaw technical department of 8 technicians and worked as a liaison between the doctors and veterinary support staff Brought the hospital current with all OSHA and DEA guidelines for better compliance Performed all technical tasks (see attached list of skills)



Longs Drugs

• Retail
• 300 - 400 Employee

• Department Manager

  • Jan 2002 - Mar 2004

  Managed 25 customer service representatives within the store Ordering and inventory control for multiple departments within the store Handled customer inquires and complaints in regards to operation and customer service issues Managed 25 customer service representatives within the store Ordering and inventory control for multiple departments within the store Handled customer inquires and complaints in regards to operation and customer service issues



Natomas Animal Hospital

• Office Manager / Head Veterinary Technician

  • Jan 2000 - Jan 2002

  Scheduling of all office staff Setting and implementing policies within the hospital Performed all ordering and inventory control as well as interaction with representatives from pharmaceutical companies. Performed all technical tasks. (see attached list of skills Scheduling of all office staff Setting and implementing policies within the hospital Performed all ordering and inventory control as well as interaction with representatives from pharmaceutical companies. Performed all technical tasks. (see attached list of skills



Broadway Estates Veterinary Clinic

• Head Veterinary Technician

  • Jan 1996 - Jan 1999

  In charge of all ordering and inventory control Set up first surgical suite within the clinic Completed all guidelines to insure AHAA certification Performed all technical tasks (see attached list of skills) In charge of all ordering and inventory control Set up first surgical suite within the clinic Completed all guidelines to insure AHAA certification Performed all technical tasks (see attached list of skills)



Crystal Springs Veterinary Hospital

• Technician

  • 1983 - 1991